Ellis Automotive Car Care Center

Valerie Holthus

★★★★★

a month ago

My child lock on my bronco was stuck so I couldn’t close my back passenger door. Patrick was able to get it unstuck for me, within a few minutes. Very much appreciated his time and kindness.

Igor Volkov

★★★★★

2 months ago

It was great professional oil change with offered tire rotation and all over checking. After all I received detailed sms report with photos and explanation under each of them. I appreciate very good job of the shop team.

SabRina Bynes

★★★★★

a month ago

I love Ellis! I love the communication. Their servers is always top-tier! The crew is always so helpful hands-down the best automotive shop I’ve ever been to!

Julie Brookins

★★★★★

5 months ago

These guys are the best. They care for both of our vehicles, both maintenance and repairs. We have two older vehicles over 100k miles each. We always receive great service. They provide options for level of importance when there are issues and when they service the vehicle, they let us know if there things on the horizon so we are prepared. Never any pressure to decide immediately. We feel we get very honest service. Have been going here for over 10 years.

Cassandra McGurk

★★★★★

5 months ago

The Ellis Automotive team is absolutely incredible! I can't recommend them enough... They always take great care of my cars and get me in and out quickly. Jim is incredible to work with and I won't take my cars anywhere else!

Jeff Manhart

★☆☆☆☆

6 months ago

I’ve given Ellis Automotive multiple chances over the years, but the quality of work has been consistently disappointing. After almost every visit, new issues or odd smells seem to appear soon after. Even with basic services like oil changes, the oil is often overfilled and ends up burning off. The final straw was when I took my 2008 Accord in for a 150k mile service and spent over $1,500 on what should have been a solid tune-up. Within a month, the car became completely unusable. When I brought it back, Ellis Automotive refused to take any responsibility or even explore whether their work might have contributed. They didn’t research solutions or consult other experts—just told me to tow it to a dealership or junk it, despite the car having been in excellent condition and expected to last many more years. Communication is also a major problem. They rarely call with updates, even when they keep the car longer than expected. Whenever I’ve called to check in, the staff have seemed annoyed and dismissive. I can’t recommend Ellis Automotive to anyone who expects quality work, accountability, or even basic customer service.

Sue Hammond

★★★★★

Edited 5 months ago

I’ve been bringing my cars to Ellis for over 20 years, ever since they opened at Hampden and Tower Road. Jim was my first mechanic, and that alone says a lot about the trust I have in this shop. Kylie and Jason have been just as wonderful — they truly feel like family. Ellis is refreshingly honest. They never pad the bill, never try to sell me something I don’t need, and always explain any issues clearly. In a competitive industry where trust can be hard to find, these guys stand out. I wouldn’t take my car anywhere else.

Brandon Gil

★★★☆☆

4 months ago

I brought my car in because it was stalling occassionally. I assumed it was the battery or the alternator. I got a call back later saying they couldn't recreate the problem and they couldn't diagnose the issue. They were nice enough not to charge me for the diagnosis (which is why they get 3 stars from me). I took my car somewhere else a week later, and, lo and behold, the battery just needed to be replaced. My car hasn't stalled since. I'm confused by Ellis couldn't diagnose that. The guys that work there are very friendly, but I won't be returning

Janette Gayle

★★★★☆

4 months ago

Just had an oil change here. They got my car in quick, but it was $112 for an oil change. This is the first oil change for my 2021 buick enclave, but my 2011 yukon Xl was about $50/60 for an oil change. The manager was always asking what he could do to help the employees and others that got work done were very satisfied with the work. That was very impressive. My car was clean and didn't smell like smoke or grease like other locations I had been to. My only setback is the price.

Jesse Sickinger

★★★★★

Edited 2 months ago

These guys took my car in on short notice, checked it out, and fixed my car up faster than expected. Super friendly and helpful people. Cameron and Patrick are the ones that helped me out and they were dope! Update: once again went in and these guys are always great.

Td chewy

★★☆☆☆

2 months ago

Nice people, good work done. Prices out of control. Got quoted 1400 for a $200 part and 3 hours labor at 200/hr. That adds up to $800. Where does the other $600 come from? They rip you off on labor costs at this place. They lose 2 customers today. Quite disappointing

John Martinez

★☆☆☆☆

3 months ago

First let me start by saying that my father, niece and I have been going here for a few years now. Typical shop with huge part markups. That being said the last time I took my vehicle here they quoted me 900 and change to replace a 50-150 dollar part that takes literally 10 minutes to change. They swore that they were doing more than just that. Even though I didnt think that was the problem they assured me it was. Of course it wasnt just like I thought then proceeded to change another easily accessible part for another 300. After complaining they dropped 300 off the price but the damage is done. If you can find any other shop and I mean any other I suggest you go there instead. Rant over.

KS Dahmer

★★★★★

4 months ago

Sunday night my wife called me and said she had a tire going flat and fast. I said go to the nearest mechanic shop. Thankfully she found this place. The two or three gentlemen working this shift took such good care of her. So good she felt comfortable working with them without me needing to show up. Put a spare on for her N/C and didnt expect anything. She bought them Pizza and drinks and was very satisfied. Great to know people still care even for something as small as putting a spare on. Thanks Ellis Automotive if I ever need your services I wouldn't hesitate stopping in myself. Ken and Shannon

Rinne H

★★★★★

8 months ago

Husband is happy so I'm happy. Ellis came through on a brake service for a 95 Ford that literally nobody else would work on because the truck is too old. It might have been a little pricey but 48 hours later I have a happy husband, a truck with safe breaks and a 4 year warranty. Thanks Ellis

Kiara Leggitt

★★★★★

3 weeks ago

Good honest shop. They looked at my car and Pat kept it real with me about what to expect for repairs. Everyone was very kind and communication was great. They helped me find a tow company to get my car to them, and in the end they helped me find a company to sell my car to when repairs ended up being more than the value of the car. I'll be using them as my go to mechanic here on out!

Cheri Ramos

★★★★★

2 months ago

I am writing this communication to formally acknowledge and convey my profound gratitude for the exceptional resolution recently provided by Mr. Jim Marler manger automotive car care center, a distinguished member of your team. This letter serves as a direct follow-up to a previous expression of dissatisfaction regarding a service experience with our vehicle, which had unfortunately led to an initial negative review on a public platform. Upon learning of our concerns, Mr. Marler took the commendable initiative to personally contact us. We had the opportunity to thoroughly explain the specifics of our vehicle's unresolved issues that had necessitated our original online feedback. His immediate and empathetic response was truly remarkable and indicative of a genuine commitment to customer satisfaction. Mr. Jim Marler acted decisively to rectify the situation. He promptly coordinated for our vehicle to be returned to your service center, where the requisite repairs were expertly performed. Crucially, all corrective work was completed at no additional expense to us, demonstrating your company's dedication to standing behind its service. This exemplary resolution has entirely transformed our perspective. Consequently, I am compelled to retract my previous one-star rating and wholeheartedly endorse your establishment with a full five-star commendation. As my husband perceptively noted, Mr. Marler has unequivocally proven himself to be "a man of his word," a quality that is immensely appreciated. We are exceptionally grateful for your company's proactive engagement in addressing our predicament and for diligently ensuring that the work which was initially incomplete has now been meticulously and satisfactorily carried out. Thank you once again for your outstanding commitment to customer care and for turning a challenging experience into an overwhelmingly positive one. Sincerely, Ray & Cheri Ramos

Jeff Kent

★★★★★

a month ago

Very pleased with my experience. Had my vehicle towed to Ellis as my AC and radiator fan was not functioning. When the tow truck driver dropped the vehicle off the lift, he was driving it to a parking spot and noticed the AC was functioning again. At my request, the shop checked all the connections and spent some time looking for any issues. They found nothing wrong. NO CHARGE! Most shops will still go out if there way to find (or fabricate) something that can charge you for. A pleasant experience to deal with an honest auto repair shop. Most of their reviews reflect this. Highly recommend these guys.