About Business
For professional Car Repair care in Rochester, NY, Rochester, look no further than Elmers Brighton Garage. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 161 pieces of feedback. They have become an integral part of the Rochester, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Rochester, Elmers Brighton Garage is ready to assist with your next project or repair.
Google Reviews
J V
★★★★★
3 weeks ago
I needed four tires, got a quote from Elmer's and their quote was excellent. I saved money by going to Elmer's versus buying them myself online or going to another major tire retailer in our area. Staff at Elmer's, caring, very pleasant to deal with, and always professional. Elmer's gave me options on what I wanted with the tire install where other tire retailers don't give you that flexibility. Elmer's has been around forever and you see why.
Dan Behan
★★★★★
5 months ago
Elmer’s Garage is one of the best places in the business in Monroe County. I trust them unequivocally. The technicians and mechanics are very thorough, trustworthy, and professional. The Owner and Service Manager John and Johnny have a really awesome grasp of Customer Service. They’ve earned my loyalty from their attention to detail, diligence, and reliability!
Kay Gee
★
☆☆☆☆
a month ago
I called to ask for pricing on an oil change and mentioned that I was calling around to compare rates. The man I spoke with literally said, “If you’re price matching, I’m not interested,” and refused to provide any pricing at all. In this economy, comparing prices is just being a smart consumer — so that response was shocking and completely unprofessional. The refusal to even give a basic quote gave me the impression that this is the kind of place where you drop your car off for a simple oil change and suddenly you’re being told a thousand other things are wrong. That alone made me decide I would never bring my vehicle here. I’m not interested in a response from the business — the interaction told me everything I needed to know.
O Quillia
★★★★
☆
5 months ago
Glad to have them as my local shop. Always pleased with their knowledge, efficiency and customer support. When they work on my vehicle, I always leave satisfied that the problem I had won’t creep back in a few days or weeks like other places.
Dana Moreland
★★★★★
3 weeks ago
They are a Great service garage that won't do more than is Necessary! Very Trust worthy, would recommend them to everyone
Alexander Lavell
★★★★★
4 months ago
These guys are honest, reasonably priced, respectful and quick. Have had them work on a couple of Toyotas and a Subaru, and they've been nothing short of fantastic. The dogs behind the counter are an added bonus.
Margaret Reigelsperger
★★★★★
4 months ago
I have used Elmer’s Garage several times. Fair prices, thoroughly explain the process used to address issues. Employees are always pleasant to work with.
Alan Pease
★★★★★
10 months ago
This is an excellent garage. I was looking to get a rear tailight on my vehicle fixed as soon as possible. I happened to come across Elmer's Garage in Brighton (NY) and stopped in to see if they could help me. I spoke with a gentleman named Johnny and he let me know exactly what they could do about getting the part needed and said he could call me when they had it. True to his word I got that call and they got me in right away and got the job done while I waited. This was excellent customer service all the way around. I know excellence when I see it since I work in customer service myself. All in all a great experience.
Ben Casper
★★★★★
5 months ago
They're all really great. No monkey business at all. Tell them your concerns and they seem happy to not try and gouge you / upsell etc etc. On my first visit, I'm very impressed with this establishment. They are very professional.
Nathaniel Childs
★
☆☆☆☆
4 months ago
The bad review is directly related to you and how you handled yourself on that day it was extremely rude and childish. you could have politely asked me to leave instead of cursing and shouting in front of my co-workers and customers. Also you didn't attempt to clarify what I was saying to you that morning, that obviously shows how much your employees mean to you. Not to mention the very harsh criticism while I'm still trying to learn as an MCC student, Not a very good example.
Arielle Conrad
★★★★★
7 months ago
I’ve worked with Elmer’s at the Brighton location twice. In both instances they have delivered excellent service at a very fair cost. I won’t take my car anywhere else going forward. Thanks so much to all the employees that work there and have treated me so well!
Julia Kim
★★★★★
4 months ago
The owner, Johnny, was so kind and worked on my car quickly due to prior commitments I had. I highly recommend going to Elmer's!
Franz Tyson
★★★★★
3 months ago
Appointment scheduling is very proactively managed, and enables Me to carry on with my life while Elmer’s Brighton Garage takes super good care of my car.
Shanni Rathbun
★★★★★
10 months ago
Quick, Honest, Thorough! I took my car in for a noise that I couldn’t pinpoint, thought it might have been brakes. My car was quickly assessed and it was found brakes weren’t needed, just a small adjustment and a tire rotation. I felt taken care of as a valued customer. Will be back anytime I need great customer service and skilled mechanic craftsmanship!
Joel Gabriel
★★★★★
8 months ago
We’re new to the area and Elmer’s was recommended by numerous people for an oil change, since I shy away from the “quick oil change” franchises like Valvoline. From the moment I entered, it felt like an old school (in a good way!) shop, with the owner’s mood and good humor making me feel at home. They did an oil change and tire rotation for a reasonable price. I also like the online scheduling and page to keep track of all the work done on the car. These guys are doing many things right. We’ve found our mechanic!
Mickey's Reviews
★★★★★
8 months ago
Elmer’s is the only garage in Rochester that I can completely trust what they tell me is wrong with my vehicle and I know I won’t be overcharged, which is extremely hard to find these days. Bravo JFN!!! Thanks for always doing a great job and keeping my family and I safe!!!
Travis Woods
★★
☆☆☆
10 months ago
I haven't had my car serviced here, but just from a brief phone call, it was a bit of an odd exchange... I asked about fuel injection cleaning and oil deposit cleaning. The guy on the phone couldn't tell me exactly what they do and seemed confused about the questions.. He then proceeds to say, drop it off for an entire day Thursday or Friday and we will take a look. I said okay how much would that cost to get it looked at. He replied.. "unknown, we charge 160 an hour". I was surprised since this place has great reviews. Either a policy needs to change or they need someone else answering phone calls. ***Response to owner Actually, out of my last 10 reviews, 50% are positive and 50% are negative. No worries though, after an initial phone call with Pat's Automotive, I suspect they'll be getting a positive review. So that ratio will sway even further positive.
Corey Radzyminski
★★★★★
11 months ago
Had an issue with my alternator, called Elmer’s and they were able to work on my car the next day. I was heading out of town for spring break and they got the work done in a day which was above and beyond my expectations. From start to finish appreciated their professionalism and keeping me in the loop when they had any updates. A great garage you can trust, will be sure to use them again in the future.
Joel Horner
★★★★★
7 months ago
Out of towner with a nail in the tire. These guys were spectacular!! They were swamped and still took the time to check out my tire and within a half hr, I had a repaired tire. Everyone at Elmers was pleasant and friendly to work with. Thank you guys!
Audrey Ekstrom
★★★★★
6 months ago
Elmer's goes above and beyond to accommodate our needs. My husband is disabled and needs a wheelchair van for transportation. Elmers timed a recent repair for our van in order to allow my husband to have the van back for important appointments. Thank you Elmers!!
