Epic Collision Services, Inc.

Virgill Mouton

★★★★★

4 years ago

The car was ready when they said it would be, though I did have to wait past closing time on that date. I can appreciate the fact that the owner of this business was courteous enough to bring me into his office and show me in real time the people working to get my car finished. Many of them stayed over, and the owner stayed over until my vehicle was ready. Would I recommend this body shop to others, yes I would. Considering the fact that we're in the midst of a pandemic and they were still able to have my vehicle ready on the date they promised says something positive about this body shop.

Jonathan Vanek

★★★★★

a year ago

Been here twice. Hail damage and I was hit by a driver not paying attention. They are a preferred shop by Statefarm as well. Very good shop. Prompt in all respects. Zero complaints.

Victoria Montoya

★★★★★

2 years ago

Gilbert was polite, professional, and helpful. He took care in making sure that my sons car was put back together with original parts. He explained the process from start to finish. When my son and I went to get his car we noticed a scratch and the hood was not right. Gilbert took care of it. Very good experience with him. Accidents occur all the time. We will be giving Gilbert a call.

Ben G

★★☆☆☆

5 months ago

The whole process of trying to get my car fixed is still confusing and these people seem smug and kind of attitude

Thomas Takada

★☆☆☆☆

2 years ago

Worst service ever. Epic employee Gilbert was rude, and unresponsive. Attempted to reach out by phone for over a month. No response. Epic had over 100k in insurance checks. Luckily I recovered the checks but took 3000 in deductibles and never did the work. When I arrived to pick up the vehicles he aggressively rushed at me. Had to back up and get my coworker to step in front so I could get away. Craziest thing ever! All American Ford house will take care of you. Do not use EPIC. I even had our insurance carrier flag them for the area.

Jelissa Zator

★★★★★

a year ago

Working with Estevan to get my repairs was great! He kept me in the loop of what was done, needing done and worked with me every step of the way! I would highly recommend using Epic Collision to anyone looking for a reliable shop with quality work. This is my second need for repairs in Odessa and them VS the other shop I used that rhymes with Baliber I will be a return customer for all repairs. Thanks Estevan for making this process as easy as it could be and delivering high quality work!

S D

★☆☆☆☆

2 years ago

I have used this company before but I have always went through insurance. This time I decided to go out of pocket because the damage to my car was not too much. Epic collision is very unprofessional and dishonest. Everytime I needed an update my estimator was unavailable (not in office), every update on my car I got they always needed something else therefore further delaying my process. Not to mention from the day of estimation to the day of completion my prices doubled out of no where. They claim to say everything they do they have to up-charge so resetting your system is an extra fee, requesting parts, various miscellaneous fees. My fee went from 7k to 13k just for them to barely do a decent job. They do a lot of fraudulent up charges and claim to have a reason after you start asking them and making a complain. I would never recommend nor return here again. 0/10 for speed of service , -10/10 for honesty and professionalism and 3/10 for work completed.

Shawn Harris

★★★★★

3 years ago

Gilbert and his crew took good care of me and the vette. It was done and gorgeous in half the time I was expecting…thanks y’all

Stephanie Lopez

★☆☆☆☆

a year ago

Absolutely disgusting and unprofessional had my car for two months with my insurance did not repair anything. In fact they did more damage to it. Used my car - Which my car was sending me command locations I should’ve reported it stolencomplete violation of everything would not recommend ever at all. Completely disgusted.

Ron Williams

★★★★★

3 years ago

Wow clean welcoming, auto experience, delivered as promised and went the extra mile to repair a flat that was not included, Alex was the star and the team was in his support. Smiles and great service .

Josephine Gaye

★☆☆☆☆

3 years ago

I would never recommend them to anyone .. my insurance sent me there and I'm driving around Odessa with a two toned car and when I went back to talk to someone i was given so much attitude .. i got my car back in worse shape then when I left it and it took them like 2 months to do this lol

Joe Elizondo

★★★★★

4 months ago

My first impression was wow it's nice in and out side.ur people were all very helpful. My wait was not long.

Josh Wallace

★★★★★

6 months ago

Been going to Gilbert and his team at epic collision for 5-6 years now 4 different vehicles and they have all came out repaired looking brand new. Definitely don’t hesitate with this body shop!

Skeeter

★★★★★

a year ago

After stopping somewhere else (Caliber) for help with something on my truck and being told no one had time right now and I could make an appointment. I went just down the road to Epic Collision Services. Sergio took a few minutes and made a small adjustment, and fixed the issue I was having with my bed cover. Now that is great customer service. Thanks again, Sergio!!!

Jordyn Elliott

★★★★★

8 months ago

Epic collision was amazing to work with, they did an awesome job! Highly recommend. Their employees were always really nice and helpful to talk to.

Jorge Romo

★★★★★

3 months ago

I had an excellent experience with Esteban at Epic Collision. He took care of all the damage on my vehicle and made it look brand new again. The quality of the repair was outstanding, and the attention to detail really shows. On top of the collision work, my car was bonus detailed inside and out, and it looked absolutely amazing when I picked it up. Esteban was professional, honest, and kept me informed throughout the process. I highly recommend Esteban and Epic Collision to anyone looking for top-notch repair work and great customer service.

Nayeli Morales

★★★★★

3 months ago

Exceptional service. Id like to personally thank Gilbert and Manny and the rest of the techs whom worked on my car and treated me with kindness through such a stressful situation. Im not from the area but i was in a tough spot with my car and they exceded my expectations with their service. If i was ever in the area and needed help id definitely come back! I truly appreciate the level of transparency they have towards their customers regarding services. They will work with you and i really appreciated that. Thank you!