Excellence Auto Repair Corp

Carissa Rincon

★★★★★

a year ago

I had a very good experience, 10 out of 10! It’s been almost a week and my car is driving smoothly. I got my alternator changed for a reasonable price and the mechanic was very professional.

Ermy Ortega

★☆☆☆☆

4 months ago

They tell you a price over the phone and when you get there is another. 0 star if possible.

Harrison Elfrink

★★★★★

a year ago

Excellence Auto Repair Corp was recommended by a friend who is skilled at fixing cars, but had to bring his car there for a serious emergency repair while he was driving in the Bronx. This is a really quick and inexpensive car repair shop. A good place for an oil change in a pinch. The mechanics were very friendly and thoughtful. They did not upcharge me for extra jobs I do not need (which is a huge problem I have with most auto repair shops, especially in Northern NJ). It was definitely worth the drive (and the GWB toll) from New Jersey, and I will go there for big repair jobs if there is something friend and I cannot fix. Communication of invoices between the mechanic and cashiers could have been better and more swift. I also wish they put a windshield sticker telling me the date and mileage I got the oil change, but those are minor, humble suggestions. I would recommend, especially for those who live in Northern Jersey and don't want to pay an arm and a leg for auto maintenance and repair, even a simple oil change.

Guillermo Torres

★☆☆☆☆

a year ago

The new manager of this place is destroying the owner’s business by having crazy expensive labor work costs compared to the competition. Long story short, initially, i wrote a very long paragraph and decided to make it short instead. I dont remember the new manager’s name but i know he remembers me. I tried to negotiate with him about discounting $10 off labor work and he tried to give it to me in cash on my hand in a way of humiliation. In fact i led him know that is very disrespectful. And i dont tolerate that behavior. Regardless i was a regular customer and expent about $3,000 in one week to get my car fix. He didn't care about being profesional with me. What he didn't knew is that i wanted to have that discount so that i can give it as a tip to the mechanic like i usually do. The mechanics of this place are nice and humbles but the new manager does not know about providing great customer service and how to negotiate with people. I guess he came off a jungle and doesn't understand how businesses works. This is why the place each day is so empty. If the owner is reading this you need to take care your business. I wont come again to this place ever.

Mike Santos

★☆☆☆☆

Edited a year ago

Brought in a 2012 Mazda 3 for a wheel alignment ,had locks on the rims that they destroyed and had to use a hammer to get it off unfortunately the man broke the wheel lock key SMH, and after he was done nearly 3 hours I took the vehicle for a drive and the alignment they done made it worse so I took the vehicle back for the job can be done the proper way after speaking to the management. Wow never again don't recommend this place to anyone stay away.

Chef Babii

★☆☆☆☆

2 years ago

The secretary and the people responsible for the desks. Untrustworthy and un empathic. Mechanics are good and humble but the rest are so MONEY HUNGRY! They start on your car and then slap you with a huge invoice without communicating budgets. They don’t care that you just experienced an emergency. I came here and the problem was not even fixed. I had to come out of pocket anyway to get my car released to me - granted. But for you to tell me that when I leave “that’s has nothing to do with us anymore - that’s your problem” is very insulting, after I just paid for the problem to not get fixed. Idk. Won’t be returning. I like honest conversations. I can’t explain the experience. They just look you straight in your face and not give a damn that you just spent money to get your car towed and that you don’t have it to give. Emergency’s happen. Work with your customers. Stop over charging !

Mike OB

★☆☆☆☆

a year ago

Brought my accord in to get apple carplay screen installed. Was working when first connected then when fully installed wasn’t. Messed up my whole a/c unit and prevented all the cold air from coming out the vents into the inside of the car

Theoriginalnewyorker

★☆☆☆☆

5 years ago

Friendly crew but professional customer service skills are lacking. They act as if they’re doing you a favor by repairing your car. I spent over 2K at that shop to repair my car and never did I once get call saying my car was done, (I had to keep calling to ask) and every time I call to ask about my car, they got more annoyed and had this attitude. Great that they’re open 24/7 but none of my repairs were done correctly, I had to keep going back for them to fix their mistake (went back 4 times in total). Not worth it to me, the last fix they did on my car wasn’t well done and I was tired of the headache so I ended up going to a different shop; although I paid extra to have the other shop fix their mistake, I was tired of the headache and would have done anything not to go back. DON’T COME HERE!!! (This happened in 2017).

javier torres

★☆☆☆☆

7 years ago

They are very sneaky with their prices. Went for a car inspection paid 37.00 twice. They should have charge me 27. 00 the second time because my car failed the first time. And it past the second time by law it should have been 27.00 the charge me 37.00 that is Robery. Never going there againg.

Fave Funk

★☆☆☆☆

5 years ago

NEVER EVER- Go here for a Wheel Alignment. They charge you for a job, they don’t complete. Their technicians- mistake ( African American) man who works at night, told me the wheel alignment was DONE. Still had problems- I went for a second opinion at a different shop. They told me- they couldn’t complete the wheel alignment until certain parts were FIXED... So how did Excellence, do it, the 1st TIME?? To add insult to injury, the alignment they performed at “Excellence” BROKE other components in my truck, it cost me an extra $250 to FIX. DON’T GO TO THIS SHOP... YOU WILL REGRET IT...

Julio Astacio

★☆☆☆☆

6 years ago

Not even a star they Rob you I went there and they ain't put nothing of the parts I brong and charge me for thing's they didn't do like my spark plugs cables and motor mount I brong 4 motor mount but they put only 3and they changed my abs computer but light still on they talking about me taking my car to the dealer but why bring it to excellent if there can do the job. Bad everything don't go there theft......

Felix Ortiz

★☆☆☆☆

4 years ago

They added something to my engine oil and killed my battery. Got recipes for a brand new battery and oil change weeks before I even went to them. God is good because karma is on its way to serve justice. They are crooks and don't like to be called out for one. Come here with extreme caution.

Maximo Pena

★☆☆☆☆

a year ago

2 days in a row for an inspection and now they just cash no credit card. I’ve been a costumer there for the last 5 years once the owner left this shop has become garbage especially when Orlando is in charge

heather veazie

★☆☆☆☆

8 months ago

Lady who answered the phone refused to help rude as hell told me she was the owner and wouldn't let me speak to anyone else Would give zero stars if it was possible

Alex Gz

★☆☆☆☆

a year ago

This place has become garbage i had bring in a Mercedes glc300 for a oil change Orlando told me they had it when he removed everything told me don’t have oil for that car i needed pay a cab to auto zone buy my oil with the new management when orlando is in charge

Big O

★★☆☆☆

Edited 7 years ago

To make a long story short. For inspections they are good.. But t he mechanics do not know what they are doing... I went there around four or five times and they only got my problem right one time.. the last time I went was the last straw.. I went because my one-week-old car fan was acting up sometimes not turningon .One of the mechanics took a look at it. Couldn't find the problem Then invited another mechanic too help him. Then they started getting on YouTube to see where the problemis ...meanwhile the problem was the wire that connects to the fan. It was split. A little burnt out. But he could not see that and at the time I didn't know that was the problem.. then he tells me I need a brand new fan even though he knows it is brand new. I debated with him. Then he told me he didn't even have the fan in stock and tried to charge me $40 for taking a look at it.. I I paid the $40. Then demanded the $40 back when my fan turn back on when I was ready to leave.. Then I took it to another mechanic and right away they saw the wire that was burnt. And split and all they did was tape it together and plugged it back in.. simple simple job. But for the guy at excellence. He couldn't even figure it out when it was right in front of his face .. unless he was trying to scam.. they are not good to try to figure out your problem. It's only good if you already know the problem and have the piece ready

Hector Rosario

★★★★★

6 years ago

My one go to garage outside of the manufacturer. These are super honest people that you can trust. I send all my friends and family to Lugo, because I can’t trust any other mechanic in the Bronx.... I recently moved to Yonkers and still bring my car ti them.... I wish there was a sixth star!!!!