Express Oil Change & Tire Engineers

Xarclight12X

★★★★★

6 months ago

The assistant manager on the morning of 9/12, (I believe his name was John) was incredible. He helped me with my rear differential fluid change, changed my oil, educated me about so many things on my vehicle, and charged a price that was WAY below market average. His customer service and kindness went a long way. Coming back here for the rest of my time in Atl!

Certified Wright

★★★★★

a month ago

Bryan was patient and took the time to explain everything that I needed, which I really appreciate it.Because I know nothing about cars. Even when as far as to find me, cheaper tires!

Lauren

★★★★★

2 weeks ago

Called to see if they were available and Bryan told me to come right in. Service was quick and fantastic. Highly recommend.

Morgan Luger

★★★★★

3 weeks ago

Always friendly and professional. I come here for most of my auto needs and they are always helpful.

nichelle felix

★★★★★

2 months ago

As a long time customer I can say this place never disappoints. I always receive fast service, issues resolved and great price. Today I went for an oil change but had other services in the past. Very professional group of guys that I rather visit than go to the dealer.

Jared Moore

★☆☆☆☆

2 months ago

Been to a couple of these and always had great results with other locations so was really shocked about this experience. Came in for help with a punctured tire. They said “oh it’s on the side of the tire we can’t repair it” (it’s not on the side but whatever). They didn’t have a tire in stock but they said they could order it and install it the next day. I had to be in Smyrna today so I asked if they could send it to the Smyrna location. They said no worries we got you. Show up to the Smyrna location and they tell me it’s company policy they can’t replace only 1 tire on a 4wd vehicle. Like say that from the start? Why would you lead someone on, quote them a price, and put in all this effort just to be like whoops you need 4x the cost?

Avery White

★★★★★

4 months ago

I was helped by Ryan today. I just started driving my mom’s car who recently passed away so the car needed some help. Left with an oil change, new headlight, windshield wipers, and a few other maintenance things for a GREAT price. I recommend this location and team and will certainly be returning!

Tish McGhee

★★★★★

a month ago

Hands down, best place to get an oil change. Friendly and knowledgeable customer service with exceptional service. Even the person who answered the phone was inviting. I’m new to the area but I found my people! 😂♥️

Rakeyia C

★★★★★

6 months ago

When it comes to CUSTOMER SERVICE EXCELLENCE, John, the Assistant General Manager at Express Oil Change, absolutely sets the standard!!! From the moment I arrived, he handled my oil change with ease, professionalism, and an incredibly personable touch. I explained how my low beam headlights had been out leaving me driving around with just my high beams, and without hesitation, John stepped in and FIXED THEM. What amazed me most was how smooth and effortless the whole process felt. What truly separates John and his customer service was the DEPTH OF KNOWLEDGE and his ability to make me feel comfortable. As we talked about my car, he shared helpful insights and advice—even pointing out some of the quirks about my particular car brand. He’s not only highly skilled with vehicles, but also excellent at breaking down car information in a way that’s easy to understand. That mix of expertise and approachability is rare, and it shows his commitment to going above and beyond for customers. Above all, John’s CUSTOMER SERVICE SKILLS are unmatched!!! He is approachable, attentive, and genuinely cares about making sure everything is right before you leave. The way he carries himself reflects both his leadership as an Assistant General Manager and his dedication to every person who walks through the doors. He doesn’t just do his job—he makes the experience AMAZING. People like John are the reason customers keep coming back to Express Oil Change. Excellent, excellent, EXCELLENT work, John—you deserve ALL the recognition!!!

Elaina Davis

★★★★☆

4 months ago

I received prompt, efficient, and polite service. Can't really ask for anything more with an oil change! My one complaint is that the sticker that they printed out to say when I needed an oil change gave me a milage only 3k over my current milage. I'm pretty sure an automated system makes those, because I had a conversation with the mechanic who recommended I come back after 6 or 7k. Still, glad I noticed it!

Carson Link

★★★★★

3 months ago

I took my car here that was in need of a quick oil change. I can say that the overall experience was stress free and the services were straight to the point. To add-on, the staff were very friendly and responsive on the phone. I also had an issue that they pointed out real quick with no added stress. For the services offered I definitely can recommend this place.

Carissa Centers

★★★★★

a month ago

Hopped off the highway after my car started to overheat and pulled right in to this location. Needed my cooling systems hoses and brackets and stuff replaced. The guys were very friendly, professional and had my truck up and running again after a few hours. Very thankful! 100% would recommend them!

Garrett O.

★★★★★

2 weeks ago

Quick service, and Bryan went above and beyond to give me the best possible service. Cleaned my windshield during service. Informative but not pushy. Exactly what I would hope for out of service here.

Emily Simons

★★★★★

3 weeks ago

I came in for an oil change on a Saturday. They took me right away and made me feel very well taken care of. I was even given a quote for new tires (which I was due for). Quick and easy. Would come again!

Janiya Cox

★★★★★

3 months ago

I stopped by today for an oil change, and Ryan provided exceptional service. He really went the extra mile to ensure I was well taken care of, taking his time and making sure all my needs were met. I'll definitely be back because of him and the outstanding service he provides. Everyone was friendly and helpful. Service was a 10/10!

Kamala Robinson

★★★★★

11 months ago

I had a GREAT experience at this Express Oil Change location and I highly recommend it!! The other locations are good too but I was thoroughly impressed by the quality of service here. I’m someone who hates getting my car serviced and I’m always nervous about it but I did not feel that way here at all! Prices were good and I was offered a coupon same day for my services. John P and Milton were so kind and accommodating and it seems that they build a rapport with their customers! I’ll be back!! Thanks guys!! 😃

jennifer rashwan

★★★★★

3 weeks ago

Thank you for an opportunity to share an absolutely wonderful experience with gentlemen Naim and John. First, gentleman John greeted me warmly as I entered the Express Oil counter area and smiled while simultaneously asking; how are you and I will be with you in a minute or two. ( he was servicing a vehicle at the Bay Area on behalf of another customer. Hence, after explaining why I needed my Honda tires to be inspected, especially the back left; gentleman John politely instructed me to “park my vehicle in a space”. Upon returning to the reception area, a most gracious gentleman approached me with a rather pleasant disposition and a very handsome smile. In like manner, he’d inquired as to which level(s) of service were needed today. We walked outside and I showed him the tire that has been leaking air. He immediately listened rather attentively and assured me that, the repair was not complicated. Additionally, I felt so SAFE and relaxed because as a divorcee’ parent; I have been transporting my adult child daughter to critical medical appointments. Notwithstanding, multiple upcoming clinically necessary specialty appointments and always desire to be SAFE on these roads. Accordingly, I reside within Buckhead and have been a Customer at Alpharetta, Snellville, Roswell, and three Sandy Springs Express Oil Change since 2003. For surely, TODAY’s visit was so SPECIAL that it has been my pleasure to write a review as a complimentary courtesy for the professionalism that I experienced today! Warm Regards, Jennifer Dale Cotten-Rashwan, J.D.