About Business
Express Oil Change & Tire Engineers is a leading Car Repair specialist serving the Concord, NC, Concord area. They provide a wide variety of solutions, including Auto repair shop, Brake shop, Oil change service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 1113 verified reviews, their reputation precedes them. As a locally-owned business in Concord, NC, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Concord, NC.
Google Reviews
Devonna Reed
★★★★★
a month ago
Thank you Adam, Asst Manager your exemplary service rendered was greatly appreciated. I had a flat tire at the stop light less than a mile from your location had tire donut installed. Since I lived in Mt Holly I required a tire to head home. My event was not planned but your assistance allowed me with two children to receive a new tire in less than a hour. The TV in the waiting room was a nice touch for the little ones. Lol. Your team were extremely professional and your leadership amongst them was fascinating to witness. Thank you for making me feel safe and secure in your care and service of my vehicle. I will definitely return for oil change and tires.
Aaliyah Pender
★★★★★
4 months ago
I had a great experience at Express Oil Change. Devon was great! He was super nice, helpful, and patient. He explained everything clearly and made sure I understood what was going on with my car. The whole team was professional and made the process quick and stress-free. I’ll definitely be coming back!
Courtney Toups
★★★★★
3 months ago
I have always had a great experience at this location. This particular time was the best customer service I have ever had. Alex, did such a great job of making sure everything was taken care of! My mother in law also asked him if he would be able to get an old inspection sticker off my windshield, and he went above and beyond to make sure he got it off for us. I would have never asked someone to do that but he was kind and did it without hesitation. I would rate the service 10 stars if I could!
Kirk Werth
★★★★★
2 weeks ago
Great service. Alex(store manager) got everything right with my vehicle. Provided a detailed list of potential future services and pricing. Made it super easy.
Tori Hughes
★
☆☆☆☆
2 weeks ago
The white guy with the baseball cap, beard, and sleeves on each arm was one of the rudest people I’ve come across! He didn’t want to perform a service and brushed me off and this is the second time I’ve had an issue at this location. One or the service reps told me I would need new tire soon after this inspection then the same guy comes and says nope I won’t pass you. I wouldn’t purchased tires but he just walked away. Never again
Manuel Campbell (MC)
★★★★★
2 months ago
Had an oil change. The crew were great. They were quick to get me in assess things under hood and providing service updates with recommendations. It was also friendly and easy to talk with and kept me informed of what was going on.
Aja Walker
★★★★★
4 months ago
I had an outstanding experience at Express Oil Change thanks to Adam, the assistant store manager, and his amazing team! From start to finish, they provided exceptional customer service—professional, friendly, and efficient. Adam took the time to explain everything clearly and made sure my car was well taken care of. You can really tell they take pride in their work and value their customers. I definitely recommend this location to anyone looking for honest, top-quality service!
Jake Williams
★★★★★
3 months ago
Matt and Alex took great care of my vehicle today. Quick, honest, and thorough oil change with excellent communication throughout. I bring both of my vehicles here because they’re consistent and trustworthy every time. Highly recommend these guys!
Ed Ucate
★
☆☆☆☆
3 months ago
Bad business, under new management. I've gone to this place for years and was treated well. After my last visit, I won't be back. I went in because I heard a slight noise. One of the techs put it up on the lift and said everything looked good but he'll take it for a test drive. 10 minutes later a different tech calls me and says that my entire suspension is shot along with all my bearings. I explained to him this must be a mistake, especially because THEY replaced my rear shocks and struts a year ago. He lied and told me they were all leaking. Upon further inspection, NONE of the damage they claimed existed, which would have costed me 6k. Stay clear of this place. The new management has no integrity.
Josh Englund
★★★★★
4 months ago
This is the absolute BEST place to go in the Charlotte area for your service and tire needs. The entire team is friendly, quick and honest. Did I mention quick?? I never feel pressured but always feel like I’m being taken care of. Alex, the general manager, cares about his team and his customers and it shows every time I go! Give them a visit and you won’t regret it!
Nic
★
☆☆☆☆
a month ago
First off, purchased a Groupon and after sitting in line for 15 minutes, the assistant manager came up and said they do not accept Groupon. So I went ahead with the oil change anyway since I was there and found a coupon for 26 dollars off. The oil change was still $77 after the coupon, but I got it done. The assistant manager kept addressing me as "hun" everytime he spoke. Unprofessional. Then to top it off I drive a 2024 Jeep amd he said I need front brakes and wrote me up a quote for over $500 and said they could do the brakes while I was there if I approved. A 2024 vehicle is still under warranty which they should of known and suggested to get the brakes looked at by the dealership and not try to upsell a newer vehicle. The whole experience was horrible and will not return.
Gabby Mancini
★★★★★
a month ago
Great customer service, I came in today for an oil change after a bad experience with Valvoline, unfortunately with how valvoline temporarily secured my skid plate they were not able to provide me service at this time but helped me understand what went wrong with my car and how to get it fixed. I can’t say enough how helpful they were with the situation and I will be coming back once my issue is resolved.
Jennifer Bandazian
★★★★★
3 months ago
This place is my go to for oil changes. They are so quick and informative. They always run a system check and give you honest feedback back on items that need to be completed now vs what can wait until the next visit. Seth was very friendly, and the entire team there is professional
E Irv
★
☆☆☆☆
2 months ago
Made an appointment for 12 PM online to have a simple oil change and tire rotation. Got to the store and the tech met me as I was getting out of the car and said “what can I do for you”. I said I have an appointment to get oil changed and tire rotation. He said we can do the oil change now, but it’s gonna be 2 to 4 hours on the tire rotation. I said, but I have an appointment He said I know, but it’s “first come first serve”. Rebuffed his statement saying, “ but I have an appointment “. Said he would try to work me in But could take an hour to two hours before tires could get rotated. At this point made one phone call to take five oil change a quarter of a mile across the street immediately got me in and was out within 30 minutes. Never had a chance to let these folks work on my car may have done a great job just don’t know, but it starts with Customer Service and I just didn’t get it. I see others reviewers Complaining about time estimates and I experienced the same. They really need to take the word express out of their title .
Emily Blevins
★★★★★
5 months ago
I went into express oil yesterday to get my oil changed, the person who helped was Matt. He did an amazing job, he explained everything so well, he was very sweet even though I asked a lot of question. With the oil change itself, matt finished the job in a very timely manner. I would definitely come back here, the environment was very good, everyone was having fun while still making their job the priority. Highly recommend!!
Declan Lynch
★★★★★
5 months ago
Very hospitable and understanding staff! Alex, Matt, and Dev were all kind, knowledgeable, and helpful. Full service oil change includes an Engine Filter inspection, Car check up, and fluid refill. The staff will print free estimates for parts and repairs they are concerned about, but are transparent for their reasoning, and they do not force you to do repairs in house the way other shops and dealerships will. Has a good, local, human feel!
pamela lyne
★★★★★
6 months ago
Alex was the manager and he was top notch!! He was very professional and explained everything perfectly. Best experience I have had since coming to this garage. Jadon was my technician he was very knowledgeable and helpful Most of all it was quick and I did not feel pressured. I had my oil changed, wipers changed, and air filters changed. I will continue to come to this location for all my car needs!!!
Jacob Hooks
★★★★★
4 months ago
Alex and Matt are phenomenal. They had more cars than staff and worked as quickly as they could to get folks taken care of. Incredible team! Keep up the good work!
Karen Bumgarner
★★★★★
4 months ago
Quick, efficient, courteous service! Jayden came up as soon as I pulled in the parking area and had my car in the bay right after. I would highly recommend coming to Express Oil Change for your car service needs!
Cleve Willoughby
★★★★★
3 months ago
Fast, friendly service. Best experience I have ever had for an oil change. Seth was helpful and informative. Highly recommended.
