About Business
Federal Automotive Service and Towing is a leading Car Repair specialist serving the Danbury, CT, Danbury area. They provide a wide variety of solutions, including Auto repair shop, Auto electrical service, Auto tune up service, and other Car Repair tasks. Boasting a solid 4.1/5 rating from 164 verified reviews, their reputation precedes them. As a locally-owned business in Danbury, CT, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Danbury, CT.
Google Reviews
kano R
★★★★★
Edited 2 years ago
During my emissions test was quick, been doing few years already and vehicle repair with towing service past years. Today couldn't find parking their truck occupied the space I saw others trying to. Really need to organize the outside better as needed.
Phillip Ziegler
★
☆☆☆☆
4 months ago
No customer service, dont even acknowledge you or say how can I help you when you walk in. Yes, this place has changed hands and now they couldn't give a damn. Went here for years now it's a dump
Calla Lilly
★★★★★
4 months ago
Great service, I was in and out in less than 10 minutes. Very friendly.
Andrew Kerchoff
★★
☆☆☆
a year ago
Towed my car after an accident on I-84. Called by the police, they were OK. My car sat in their lot till insurance could sort things. They left it uncovered and open to the elements. Wouldn't release my car to insurance unless I came in person. Long wait once there to get this done. English is not the primary language spoken here. Meh.
Kiera Leili
★★★★★
a year ago
Carlos was absolutely amazing. Wasn’t even on the clock but still came in to help us! Super friendly and helpful. Envy towing showed up previously and said they couldn’t help because the car wouldn’t go into neutral (we explained to them beforehand that it couldn’t) and left us! However Carlos with Federal Towing showed up and immediately got the car hooked up. Would recommend.
Scott Wakeman
★
☆☆☆☆
2 years ago
Rude staff, horrible customer service. Opened a towing request through my insurance provider. I'm told an estimate of 60-90 minutes. Ok, fine. Car is safely in my driveway, so not a big deal. I only wanted to make sure it made it to the dealer by mid afternoon. Fed Towing was assigned and later called, left voicemails on my mobile. I was working at the time, didn't see the calls come in (I had been watching for text messages). I called them back as soon as I saw the missed calls (about an hour after I opened the tow request). Guy that answered immediately had a chip on his shoulder. First because I apparently had the nerve to not call back right away, and two because of the type of car that needed towing. Instead of *kindly* asking what was going on and any pertinent details about my car, he went on to suggest I must've modified the car (it's not) and that's why it's not running. I told him no, it's not modified at all. And even it was modified, that's not his responsibility. If all he wanted to know was if the car was lowered or might otherwise be difficult to get on the flatbed, he could have just asked. Ended the call after he said he would dispatch a different driver to my location. Not five minutes after I ended the call, he cancelled my tow request. Called my insurance to advise what happened, and to complain. They were not happy to hear a service provider they dispatched on my behalf had canceled without any given reason. Who ever owns this company should have a word with their employees about being friendly and courteous to ALL customers. Ended up going with Envy Towing. They WERE kind and courteous when they called!
James
★★★★★
2 years ago
Onstar set up Federal Road Towing for a lock out service. They arrived super fast (and traffic was crazy today), we’re super kind, friendly, and professional. The young man had the car opened in 30 seconds!! Any time I use this company their 5 star service! I forgot to ask the guys name to shout him out for his good work.
Kevin Keohan
★★
☆☆☆
5 years ago
Lazy and sketchy. Don’t know anything else but I used to be a towing manager and this is just lazy. I don’t care if you’re just driving a mile down the road. Tough on winch and pretty sure that rear transit point isn’t up to the task.
Eva Henneberg
★★★★★
3 years ago
This was my 2nd time going to Federal Automotive Service & Towing. Both times it was for the dreaded EMISSIONS EXAM our state mandates. These are not pleasant tasks to have done but we've gotta do what we've gotta do. Both times the whole process was relatively painless. No appointment is necessary. They work quickly and efficiently. They're also very pleasant. I intend to continue going there in the future.
Tori P
★★★★★
9 years ago
Quick and effective fix, good customer service. Our car broke down after dark on New Years weekend on our way back from a road trip. Federal was quick to arrive and pleasant to deal with. They were able to fix our car early the next morning and have us back on the road before 10 AM.
Carl & Lisa Navarro
★★★★★
9 years ago
After visiting my dealership for a routine oil change and being told I needed a whole host of things that made no sense, I went to Federal Auto. They checked out the car and confirmed only one of the items might make sense to replace. They then quickly made the repair and had my car ready the next day as promised! Courteous, Fair, Helpful... where else can you go for a customer service experience like that!!!
Candace Maccomb
★★★★★
7 years ago
came in for a simple emissions check, everything was fast, straightforward, and friendly. this place gets a lot of business and the customers look like people that don't deal with BS and know where to take their cars. My receipt included a coupon for $5 off an oil change and every 3rd oil change free! I'll be back.
Mark Meyer
★★★★★
13 years ago
I've been a customer of Federal Towing for about 10 years. They are terrific! Most of the guys are friendly and very knowledgeable. I started using them after my old mechanic couldn't figure out why my truck kept hesitating. After a short ride with a Federal Towing mechanic I was told what the problem was. They fixed it and I have been a customer ever since. I noticed some of the other comments suggested FT are expensive parts changers. The last time I took my truck in, they charged me about $17 for whatever was wrong with it. Imagine that? I think that speaks to their integrity. The guys keep telling me to get a new truck. I keep telling them that as long as they keep maintaining and fixing it, I'm saving too much money vs. getting a new car/truck. You ought to give these guys a try.
Susan Travis
★★★★★
6 years ago
We had our Jeep Wrangler break down on the Merritt in CT and Federal, specifically RYAN, did an awesome job taking us back to Pennsylvania the same evening. It was really late and he was helpful, personable, and a pleasure to ride with for the three plus hours to get us home and safe. He was professional and made sure we were ok at every point of the trip! Highly recommend!
Richard Pendergrass
★★★
☆☆
7 years ago
The towing service is great. The desk help leave quite a bit to be desired, however. No smile, no "Good morning". Last time I was there I was greeted with a blank look and "What do you want?". Used to be the friendliest staff in town. Now it's like you're an imposition. They usually do good work though.
Suzanne Riccio
★★★★★
10 months ago
Very nice staff and excellent work! Thank you for a quick turnaround and quality service on what others weren’t able to repair.,
Princess C
★★★★★
4 years ago
I went to them for second inspection after Firestone failed the inspection and broke something in my car (they have a history of doing that). Although my car could not pass inspection at that time, the people at Federal were nice and did not add more problems to my vehicle. They explained things well.
John Chopourian
★★★★★
10 years ago
I have been bringing my cars to Federal Automotive Service & Towing since they were called Federal Towing and Car Care. I wouldn't go anywhere else. Phenomenal service, thorough explanations and old-fashioned honesty are the order of the day at this establishment. Years ago I brought one of my cars there and after looking at it the owner came out and told me that the part I needed may still be under warranty and that before he did anything he wanted me to check with the dealership where I brought the car. Sure enough, it was a free repair at the dealership. You don't get that kind of service at your average automobile repair shop. As I said, I wouldn't go anywhere else.
LaRon Staples
★★★★★
7 years ago
Federal and towing was wonderful. Jerry was extremely knowledgeable in the repairs that needed to be done on my vehicle. He provided me a ride home while they worked on my car. He called me to give me several options on what needed to be done with repairs. He also provided a ride to pick me up from my home once repairs were done. Jerry is awesome and a true asset to the federal and towing staff. I have referred several of my friends to them and they have only positive feedback. Thanks federal and towing!!!
James Baldwin
★★★★★
10 years ago
I have had both of my cars serviced at Federal Towing for the past several years and I have never had a problem. If I needed a jump for a poor battery they always came to me in the time stated. I find their staff to be very professional and helpful. I would highly recommend them to all my friends and family.
