Fellers Auto Specialist

BlackFlag DuB

★☆☆☆☆

3 years ago

Took my chevy equinox to their shop for an over heating problem in March. At that time , I didn't have the time to give what I thought were the fans not cooling the engine. I went in one morning because they are first come first served. Everything but the radiator and water pump was replaced for grand total of over 900 dollars. It is now September and the problem has come back to haunt me once again. I used my last tow for the year to get the vehicle back down to fellers the night I found out it was overheating again. This was a monday, with receipt for the last visit. Wednesday comes around and I was called and was told that, pretty much everything they fixed the first time is correct and good and that the problem was something connecting the things they fixed. The clocked me at 15 minutes and charged me 49 bucks with tax. No big deal right? Drive the car back to my job and within minutes of sitting there, the car starts to overheat again! Frustration has set in. I drive the car back to fellers and was told and reassured "that it will overheat a little...due to weather being 100 degrees outside." Reassured, I drove it back to work with the air off it seemed fine. As soon as I parked in the driveway, it overheats and is pouring coolant everywhere. I'm out over 1000 bucks and the car still overheats. Don't waste your time or money.

CC EM

★★★★★

7 years ago

Reasonable prices and charges. Definitely coming back and highly recommend this place to those who don’t want to spend thousands on dealers. Bob is soo friendly and nice. He’s honest. The front desk lady is awesome too. SHE doesn’t give attitude and do not look down as if you have money or not. They really do try their best! Even though they were backed up , they were able to fit me in and am thankful for that. Thanks fine fellers!!!!

Steven Barnes

★★★★★

2 years ago

Had my daughter's car repaired by the crew at Fellers. From start to finish could not ask for a better experience. No pressure, below what I thought it was going to cost, and very fast turnaround. Thanks to everyone at Fellers. You will be my go to shop for any repairs I may need in the future.

Sarah Driskell

★☆☆☆☆

4 years ago

Poor quality work and poor customer service. Do not waste your money! I went there because of the pricing and how close it was to my home. The thermostat I had them replace leaked months after replacement and all the other things that I had them fix never stopped the noise that they were making. I have no idea whether or not they did the job right or at all. When I called them to talk about possible replacement for the thermostat he insisted that had been over a year when I'm fairly certain it hadn't, and he took forever to explain how busy they were and how great their business was doing and that I needed to just leave my car for days or weeks who knows, but refused to talk about making a deal because they put the thermostat in wrong obviously. I was perfectly calm just trying to ask him some questions and he kept talking over me and saying how he was not trying to be mean. And he rushed to get off the phone. He wouldn't even let me get a word out when I was asking him questions. All because I contradicted him on when I got it replaced. I felt like they never fixed a single thing and that's a couple thousand dollars I will not get back and now I'm going to have to pay again to get a new thermostat.

Bill Hyde

★★★★★

2 years ago

Tommy has always done an excellent job when looking at and fixing our vehicles. He is always straight forward and honest and tries to help out where he can. He has an excellent team. We have used them several times and will continue to do so. It's nice to have a mechanic that you can trust. Thank you all!

Briana Fullerton

★☆☆☆☆

3 years ago

Terrible customer service and have no idea what in the world they are doing! We brought a vehicle in that needed the thermostat replaced, easy fix, didn’t wanna deal with it. We brought it in and they charged me $910 to fix the thermostat and the fans. I was very confused why the fans needed to be replaced and even questioned it but the man assured me there was a 12 month warranty. The problem was never fixed, it was still over heating when I stopped but was ok while driving. I called up there and they asked me to bring it back, they fixed a wire and made me pay another $50. On my way home from the shop, it was worse - it was completely overheating. I called the office again and they stated that it was normal with it being over 100 degrees. No that’s not even close to normal, you should be able to drive it no matter the weather. Not pull over and turn it off so it doesn’t ruin my vehicle. I called today to talk to him again and he refused to fix it due to me advising I was leaving this review. But I was assured a 12 month warranty! This place has no idea what they’re doing and I’m honestly not quite sure how in the world they are still in business! Do not go here! Save yourself the time and stress!

Glenda Wilburn

★★★★★

3 years ago

Towed my vehicle in when it died on the highway right after the Thanksgiving holiday due to a bad fuel filter. Fellers fixed the problem and had me on my way the very next day. The service was quick, reasonable and the people are SOOOO nice! They looked at some other things that were wrong with the car and gave me an estimate for those repairs too which I think are also reasonable, so I'll be using them again. Highly recommend Fellers!

L8bro

★☆☆☆☆

Edited a year ago

I do not leave a lot of reviews, maybe one or two a year, based on extreme service- good or bad. So, I stopped by this shop to inquire when I could drop off my car for a new clutch. The nice receptionist went in the back and asked the person in charge if and when they could work on it. I was then told bring it in the next morning or the following morning. I explained it would probably be the following morning so I could have a ride home. They repeated that would be just fine and that they had a place to put the car. So when I arrive as planned, the head guy walked out and looked at me like I had two heads. He seemed put off and said I cant just drop off a car like that , and I was told because its a classic car (my daily driver) they are too busy fixing daily driver cars for people who need their cars for work. [My car is my only car and I use it as a daily car.] I explained repeatedly I was told to drop it off and that they knew what car it was and what it needed (a clutch). They told me they had no place to put my car and to take my car back home and promised me they would call me in about two weeks when they were ready to work on it. I even told them that if they didnt really want to work on it, that to just let me know so I could take it somewhere else no problem, that I wanted to make sure they would call me because I didn't want to wait for them to call if they were not intending to call. They assured me that yes yes they would call me. Well, it's been over a month [now over a year] and they have never even bothered to call like they said they would. The customer service literally could not have been worse.

B McAdams

★★★★★

2 years ago

Just spoke with Randy over the phone and he was very helpful. He seems to have a lot of insight and experience to my vehicle issue and gave me a lot of information as to what it could be. I have never been able to speak with a mechanic over the phone who knew so much. I truly appreciate his time and knowledge. It's hard to find a good mechanic these days but I feel this place is fair and definitely knows what they are doing. I will be using them in the future.

Douglas Smith

★☆☆☆☆

a month ago

BUYER BEWARE=OWNER calls himself a “Christian” however he does not match his HOTHEADED Actions & words & leaves a lot to be desired

Melissa Jurczyk

★★★★★

5 months ago

Got me in and out and for less than what they quoted! My van runs smooth like butter! Thank you Fellers!

V Lopez

★★★★★

8 months ago

They did a great job on my alignment. I dropped my car off around 8am and it was ready around 2pm. They have seating in the lobby if you decide to wait there for your service to be completed.

Nathan Hall

★★★★★

2 years ago

I'm pretty new to the area, and needed a mechanic to replace the radiator in my 2014 Jeep Wrangler. A guy at my church mentioned he'd been going to Fellers Auto Specialist for 30 years and high recommended them. I couldn't agree more, not only did they replace my radiator in one day but they even managed to find a Mopar radiator - kind of a tall order these days. My Jeep's running like a champ now.

Nikki Huber

★★★★★

a month ago

Great service. They fixed the hole in my tire quickly and professionally! Thank you

Benjamin Gobin

★★★★★

a month ago

I just took my van there for repairs on Tuesday and now its running way better then it did when I bought it 3 months ago this guy tom and his mechanics know what they are doing and they are awesome people

Jessica Stanco

★★★★★

2 months ago

Fellers has been our go to shop for all car repairs since 2000. They are always fair. Will call you with details of your job and not proceed without your permission. We always trust that their work is top notch and always done timely. Great work one more time!!

Dom Nieto

★★★★★

a month ago

Great service, knowledgeable, honest, affordable. Middle of the road as far as affordability, but they won’t sell you something you don’t need , they go the extra mile and they are fast. 10 out of 10 recommend