Firestone Complete Auto Care

Maddy Anderson

★★★★★

5 months ago

Anthony was very helpful and showed me exactly what was wrong with my tire. He has good knowledge about tires and the price was better than expected to replace tire. Short wait.

Tristan Vickers

★★★★★

4 months ago

Wendell is always great to deal with. He is very knowledgeable and provides excellent customer service. Thank you for taking care of me and Susie today.

Ashley Khemraj

★★★★★

3 months ago

Avery, Anthony, and the rest of the team went above and beyond to get me on the road as quickly as possible on Christmas Eve, at a great price. Highly recommend :)

Larry Pettaway

★★★★★

Edited a month ago

I came by the location earlier today and Anthony at the front desk did a great job taking care of my car. He was helpful, professional, and made the process really easy. I appreciate the good service!

Nirea A

★★★★★

4 months ago

The staff here is consistently efficient and helpful. Anthony did an excellent job taking care of my car service. I appreciate the professionalism and attention to detail.

DeAdrian Rice

★★★★★

4 months ago

Wendell, Anthony, Brandon, Tony, Paul and Sajid are amazing! They made getting my wife’s vehicle serviced an easy and enjoyable experience! Great people and great atmosphere!

Erica Thomas

★★★★★

6 months ago

I had a great experience at the Firestone shop and with a gentleman named Anthony. From the moment I walked in, he was friendly, attentive, and knowledgeable. He took the time to explain the services clearly, answered all my questions patiently, and made sure I understood the service and process before any work was done. Throughout the process, he kept me informed with updates and were easy to reach by phone. His professionalism and excellent communication made the entire experience smooth and stress-free. It’s clear this Firestone location cares about customer satisfaction! Highly recommend Firestone

jazmine m

★☆☆☆☆

2 months ago

Anthony was extremely passive-aggressive and rude when I came in to have my tire checked. I walked in unsure of where to go, and instead of greeting me or offering assistance, he simply stared at me. When I looked to another employee who appeared willing to help, Anthony finally acknowledged me. As I tried to explain that I had a 12 PM appointment, he interrupted me and said, “Well, you were looking at him so…,” which was unnecessary, dismissive, and unprofessional. Because of his attitude, I chose to continue my inquiry with the other employee, whose name I unfortunately did not get. There was absolutely no reason to speak to a customer in that manner, especially someone simply trying to check in for a scheduled appointment. Anthony, I hope you have the life you deserve. Someone may have pissed in your Cheerios this morning, but there is no need to take it out on your customers. I will not be back.

Zac

★★★★★

4 months ago

Hooked me up with a brake light before close on my way to Florida! Very friendly and helpful!! Would recommend!! Very minor issue but didn’t want to drive in the dark another 5 hours with a brake light out so the simple service was awesome.

JaNet

★★★★★

4 months ago

Went in for a rotation/alignment. Received great service and advice. I think it was the most pleasant experience as Wendell Jenkins the current store manager was jovial and had a great attitude. I’m sure he keep the staff morale high.

Renee H

★★★☆☆

a year ago

I came to Firestone on a Wednesday evening to get a quote for some tires. Anthony is the gentleman that helped me. He gave me the good/better/best options and informed me of a tire sale that was starting the following day. I appreciated that info as who wants to spend any more money on car maintenance than we have to? I scheduled my work for Saturday morning at 10. When I arrived to check in promptly at 10, the lobby was already full of people waiting for their vehicles maintenance. There is a tv and several chairs to sit out the wait. However, unlike many other car maintenance shops, the waiting area is not separate from the main lobby. That being said, those waiting can hear all your business, including your phone number when they verify that. I was leaving my vehicle and coming back once the work was complete. (I highly recommend this) I was only getting two new tires replaced and they do an alignment check while they’re at it. I returned to the shop at 11:40 (I had not been called but figured they couldn’t be too much longer) and they had JUST put my car on the lift. It was 1:00 before I was out of there. There were lots of others waiting on their vehicles for extended periods of time. At one point, we only saw one gentleman working in the shop, going from car to car. (May have been lunchtime for the others, given the time) Andrew is the gentleman that helped us check in and out the day of the work. When I suggested putting the new tires on the front and rotating the ones currently on the front to the back, he educated me on why I may want to have the new ones on the back. He did it in a way that was respectful and I appreciated that. He was friendly and pleasant. He didn’t pressure me to do the alignment once I declined which, again, I appreciated. I paid $480 for two of their “better” tires, with installation. Overall, it was a decent experience. I would definitely recommend working on more staffing and/or coordinating the appointments better so that the appointments mean something. Waiting for three hours for two tires is a bit frustrating.

Cindy Njovu

★★★★★

2 months ago

Had a great experience at Firestone Tire Service. The staff was professional, friendly, and efficient. They explained everything clearly, didn’t try to upsell unnecessarily, and got my car done on time. I really appreciate the honest service and quality work. Highly recommend!

Adah Sprinkle

★★★★★

2 months ago

They were incredibly fast. They went above and beyond to make sure I got a good experience. Excellent customer service from Avery. He was fantastic. Highly recommend getting work done here.

Ashia Singleton

★★★★★

2 months ago

Anthony (Greensprings location) was very helpful, prompt, and assisted me with all of my needs. He took the time to advise me on additional services my car needed and informed me of the available offers. He was very friendly and provided excellent customer service. I had a great experience at Firestone and truly appreciate his professionalism

Andrea Baxter

★★★★★

a month ago

I received excellent service today; I came for a second opinion on recommended services by my dealership. I am impressed by the team honesty and timely service. Customer service was friendly and straightforward. I recommend this location to anyone looking for alternative estimates for basic auto maintenance. Thank you!

Shakelon Patrice

★★★★★

3 weeks ago

Everything was great from the online process to The representative Betty calling me and setting up the appointment, and adding coupons, That I didn’t know about until I got two Firestone. Everything was pretty cool. The only complaint is I had a 10 o’clock appointment and it took an hour, but life is life and that’s fine.

Bougie Foodie

★★★★★

Edited 4 months ago

I went in for an alignment and ended up having to repair the Hub Assembly on my vehicle, I'm glad they found the problem and provided me with the information about getting it repaired the same day! Wendell assisted me and was very helpful and ensured me my vehicle was in good hands 🙌 👌 great customer service , friendly and very knowledgeable about his job as well. Will definitely recommend Firestone for their hospitality and work!