Firestone Complete Auto Care

Shérrie

★★★★★

a month ago

Absolutely AMAZING service at this location. Tai was able to diagnose the issue, order a part and install it in the same day! Professional and patient with explaining the issue and also future recommendations. Happy customer!!! You won't be disappointed with the service at this location!

Alejandro Castañeda

★★★★★

3 weeks ago

Renee is the awesome and throughout the years at different firestones in the area she’s been one of the best at the front since I started becoming a customer. An asset to the Firestone team and always happy to see her everywhere I go!

Christopher Neary

★★★★★

4 months ago

The entire experience was absolutely phenomenal from calling in and making the appointment to finishing up incredibly quickly. Joshua The technician, was so thorough and was so caring about my car… It was just an amazing experience and honestly, Joshua just knew exactly what he was doing. I’m very very grateful and thankful for him.

John Hearrell (NASE)

★★★★★

a month ago

Very good experience today, buying new tires. Firestone of Frisco honored my internet quote and worked with me on the road hazard package. Genuine and professional experience from start to finish.

Miliana Swag

★☆☆☆☆

3 years ago

On November 9, 2022. I went to get new tires on my car from Firestone. After being there patiently waiting for them to put 2 tires. I go look outside to check the status of the car, Well not only did I get new tires but they also wrecked my Mercedes Benz! They still have not fix my car and Firestone is full responsible for the damage they cause. This location is the worst I have EVER been to. DO NOT COME TO THIS LOCATION. They will WRECK YOUR VEHICLE AND PROBABLY MAKE U PAY FOR DAMAGES THEY CAUSE! This location is off main and teel. Funny thing is that they haven’t knowledge me yet and they are the ones who wreak my car. I guess since I’m a black man they feel to no need to fix my car or Recognize what there employees did.

Cindy Princen

★★★★★

6 months ago

Jeff was very friendly, professional and extremely knowledgeable on the work my vehicle needed. I would trust his advice on all future service that may be required. In the auto repair industry, it's difficult to find truly honest people who also do good work. I have found the person and location!! Highly recommend Jeff at Firestone in Frisco!!!

Brad Huey

★★★★★

5 months ago

The staff is excellent and the guys working on the cars are friendly and knowledgeable. I have been taking all my vehicles to that location for a decade or more and they always take care of me well. I will continue to go there and send my friends as well!!!!

Nadia Williams

★☆☆☆☆

6 months ago

I made an appointment for 11:00am. I dropped my truck off early at 10am. When I returned to pick up my truck at 3:20pm, they hadn’t even looked at it yet. The guy at the counter went in and looked around the shop because they didn’t know who took my keys. He said they found them on someone’s hook and he “just got caught up doing other things”. I had to find a ride to pick up my daughter from school and then they called me saying my truck was ready. It took them 20 minutes to do, but couldn’t be bothered for the 5 hours the truck was there. When I raised concern at the desk, the gentleman shrugged and didn’t offer much explanation. It was the worst customer experience and I likely won’t return.

Brad Carr

★☆☆☆☆

5 months ago

I made an appointment today for an alignment. The appointment was accepted. I arrive at the appointment time and get asked if I can leave the car as he couldn't promise it could get done today. He said he didn't have enough techs. Didn't they know this when they accepted the appointment? Did he expect me to leave the car overnight to get done tomorrow? The stupidity baffles me.

Jill Chao

★★★★★

11 months ago

I had to get my vehicle emissions inspection done to renew my registration. Jeff at the front desk and Vic (technician) helped me today and service was super fast and friendly! Like in and out in less than 10 minutes. The emissions inspection was $18.50

Josh Heidler

★★★★★

6 months ago

Twice I've gone to them in a tough situation and twice they've gone above and beyond to come through for me at near their closing time. They definitely did more than was required to help me out, treated me as a person in a jam rather than just another customer with a problem. I previously was a discount tire customer but after two of these experiences they've earned a customer for life.

S M

★☆☆☆☆

3 months ago

If I could give zero I would. This place isn’t short of technicians, it’s short of men who aren’t lazy. Seriously sat for two hours waiting for a tire change and nobody else was here. This is the WORST place that will waste your time like you don’t even matter. There are a ton of other tire shops down main st, I’d suggest going to one of them if you value your time. Never again.

Oscar Torres

★☆☆☆☆

Edited 3 years ago

Three weeks ago this Firestone location quoted me $1,700.00 to fix a fuze electrical distribution box that did not need repairing. I tested the distribution box with my equipment and passed all electrical flow tests and no fuses were burned out. The Caliber Auto Care down the street found two wires that needed repairing, for $150.00 and my Jeep was up and running. While my Jeep Patriot was in the Firestone parking lot waiting to be picked up and towed to Caliber Auto, they punched a hole in my rear bumper with the metal door to their trash bin (see photos). They denied any responsibility and suggested that I make an insurance claim. They suggested that the wind pushed the metal door open and caused the damage as opposed to taking any responsibility. This Firestone location has drastically deteriorated in customer service and quality in the last 4 years. I will never return to this location. I'm submitting a demand letter from my attorney to resolve my damaged bumper and to require them to delete my information from their computers and to stop spamming me. What a terrible experience. All it takes is new management for things to go from great to horrible. Firestone Corporation should be ashamed of how poorly this location treats their customers and fleece them

Kc Cross

★★★★★

a month ago

Tai is awesome. Location on main street in Frisco is clean, fast and friendly. Knowledgeable staff had me in and out with accurate service.

Joirdan Jackson

★☆☆☆☆

7 months ago

I came here last Friday….. Worst customer service I’ve ever experienced. I was told my car would be done same day at 8am, 2 days later still not even looked at. It was so bad, I literally took an uber to come back and pick up my car 2 days later, which had not been started at all, and was literally in the same parking spot I left it in. The reception person was rude, and unprofessional. If you actually care about your car, and where you spend your money, do not come here. Absolutely worst prices, customer service and results! 0/10.

Christel Schmoker

★★☆☆☆

3 months ago

took nearly 3 hours just for an oil change when I had an appointment at 10am. and jeff was clearly in a bad mood or maybe hadn’t had his caffeine yet.

Mike Aldana

★★★★★

6 months ago

I highly recommend the Firstone Store when you are expecting great customer service, friendly and knowledgeable staff who are very attentive to your needs Comfortable waiting area, and what I liked most was the management continuing to update you regarding your vehicle. Very nice.