Firestone Complete Auto Care

Kc Cross

★★★★★

a month ago

Tai is awesome. Location on main street in Frisco is clean, fast and friendly. Knowledgeable staff had me in and out with accurate service.

Oscar Torres

★☆☆☆☆

Edited 3 years ago

Three weeks ago this Firestone location quoted me $1,700.00 to fix a fuze electrical distribution box that did not need repairing. I tested the distribution box with my equipment and passed all electrical flow tests and no fuses were burned out. The Caliber Auto Care down the street found two wires that needed repairing, for $150.00 and my Jeep was up and running. While my Jeep Patriot was in the Firestone parking lot waiting to be picked up and towed to Caliber Auto, they punched a hole in my rear bumper with the metal door to their trash bin (see photos). They denied any responsibility and suggested that I make an insurance claim. They suggested that the wind pushed the metal door open and caused the damage as opposed to taking any responsibility. This Firestone location has drastically deteriorated in customer service and quality in the last 4 years. I will never return to this location. I'm submitting a demand letter from my attorney to resolve my damaged bumper and to require them to delete my information from their computers and to stop spamming me. What a terrible experience. All it takes is new management for things to go from great to horrible. Firestone Corporation should be ashamed of how poorly this location treats their customers and fleece them

S M

★☆☆☆☆

3 months ago

If I could give zero I would. This place isn’t short of technicians, it’s short of men who aren’t lazy. Seriously sat for two hours waiting for a tire change and nobody else was here. This is the WORST place that will waste your time like you don’t even matter. There are a ton of other tire shops down main st, I’d suggest going to one of them if you value your time. Never again.

Josh Heidler

★★★★★

6 months ago

Twice I've gone to them in a tough situation and twice they've gone above and beyond to come through for me at near their closing time. They definitely did more than was required to help me out, treated me as a person in a jam rather than just another customer with a problem. I previously was a discount tire customer but after two of these experiences they've earned a customer for life.

Jill Chao

★★★★★

11 months ago

I had to get my vehicle emissions inspection done to renew my registration. Jeff at the front desk and Vic (technician) helped me today and service was super fast and friendly! Like in and out in less than 10 minutes. The emissions inspection was $18.50

Brad Carr

★☆☆☆☆

5 months ago

I made an appointment today for an alignment. The appointment was accepted. I arrive at the appointment time and get asked if I can leave the car as he couldn't promise it could get done today. He said he didn't have enough techs. Didn't they know this when they accepted the appointment? Did he expect me to leave the car overnight to get done tomorrow? The stupidity baffles me.

Nadia Williams

★☆☆☆☆

6 months ago

I made an appointment for 11:00am. I dropped my truck off early at 10am. When I returned to pick up my truck at 3:20pm, they hadn’t even looked at it yet. The guy at the counter went in and looked around the shop because they didn’t know who took my keys. He said they found them on someone’s hook and he “just got caught up doing other things”. I had to find a ride to pick up my daughter from school and then they called me saying my truck was ready. It took them 20 minutes to do, but couldn’t be bothered for the 5 hours the truck was there. When I raised concern at the desk, the gentleman shrugged and didn’t offer much explanation. It was the worst customer experience and I likely won’t return.

Brad Huey

★★★★★

5 months ago

The staff is excellent and the guys working on the cars are friendly and knowledgeable. I have been taking all my vehicles to that location for a decade or more and they always take care of me well. I will continue to go there and send my friends as well!!!!

Cindy Princen

★★★★★

6 months ago

Jeff was very friendly, professional and extremely knowledgeable on the work my vehicle needed. I would trust his advice on all future service that may be required. In the auto repair industry, it's difficult to find truly honest people who also do good work. I have found the person and location!! Highly recommend Jeff at Firestone in Frisco!!!

Miliana Swag

★☆☆☆☆

3 years ago

On November 9, 2022. I went to get new tires on my car from Firestone. After being there patiently waiting for them to put 2 tires. I go look outside to check the status of the car, Well not only did I get new tires but they also wrecked my Mercedes Benz! They still have not fix my car and Firestone is full responsible for the damage they cause. This location is the worst I have EVER been to. DO NOT COME TO THIS LOCATION. They will WRECK YOUR VEHICLE AND PROBABLY MAKE U PAY FOR DAMAGES THEY CAUSE! This location is off main and teel. Funny thing is that they haven’t knowledge me yet and they are the ones who wreak my car. I guess since I’m a black man they feel to no need to fix my car or Recognize what there employees did.

John Hearrell (NASE)

★★★★★

a month ago

Very good experience today, buying new tires. Firestone of Frisco honored my internet quote and worked with me on the road hazard package. Genuine and professional experience from start to finish.

Christopher Neary

★★★★★

4 months ago

The entire experience was absolutely phenomenal from calling in and making the appointment to finishing up incredibly quickly. Joshua The technician, was so thorough and was so caring about my car… It was just an amazing experience and honestly, Joshua just knew exactly what he was doing. I’m very very grateful and thankful for him.

Alejandro Castañeda

★★★★★

3 weeks ago

Renee is the awesome and throughout the years at different firestones in the area she’s been one of the best at the front since I started becoming a customer. An asset to the Firestone team and always happy to see her everywhere I go!

Shérrie

★★★★★

a month ago

Absolutely AMAZING service at this location. Tai was able to diagnose the issue, order a part and install it in the same day! Professional and patient with explaining the issue and also future recommendations. Happy customer!!! You won't be disappointed with the service at this location!

Jonathan Hardesty

★★★★★

a month ago

The staff at this location always do a wonderful job. They take care of everything and also have a great attitude. Ty, Cameron, and Brandon have been the main individuals I've interacted with and they are always awesome.

Jeff Woodyard

★★★★★

2 months ago

I am extremely satisfied with the service provided to me. The manager at the store, Jeff, went out of his way to ensure that my daughter's car was in excellent shape prior to her driving back to college. He even told me the items that I did not need to purchase . . . which I genuinely appreciated (and is rare, I think, in the service business). I will definitely use this Firestone branch for all of my auto needs going forward. And I would not hesitate to recommend Jeff and this Firestone branch to anyone should they have any automotive needs.

Animesh D

★★★★☆

7 months ago

Nice location with reliable service. Staff is nice but need to work on fixing the schedule better. Even with tire road hazard warranty, you’ll need to pay almost $100 out of pocket. The staff is courteous and technician seems providing genuine service.