Firestone Complete Auto Care

C Banks

★★★★★

a month ago

The most amazing and blessed experience. Firestone Angels is what they are!!! So blessed to be in the right place at the right time. Thank you and God bless you Mike and the guys 🙏🏾👊🏾

Brandon Kerns

★★★★★

4 months ago

I had an exceptional experience at Firestone in Gulfport. From the moment I arrived, the manager ensured everything was organized and efficient. The service was impressively fast without compromising quality, which I truly appreciated. Jimmy, the technician, showcased incredible knowledge about parts and mechanical work. He explained the issues with my vehicle clearly and offered insightful recommendations. Not only was he skilled, but also incredibly nice and respectful, making the whole process stress-free. I highly recommend this shop to anyone seeking quick, knowledgeable, and friendly service.

Dylan Gibson

★★★★★

4 months ago

Very good people at this location! They stand behind their roadside service and covered repair on my tpms valve stem leak. They have very reasonable prices for high quality tires. I always take my car here when I need tires and they always last for three years or more. They’ve always treated me with kindness and professionalism. As usual my recent repair went great and didn’t take very long. Great people to do business with! Thank you Firestone!

Olivia Lizana

★★★★★

4 months ago

Mr. Christopher was so nice and understanding of my situation. He listened to all my requests and made sure to keep me informed throughout the service experience. Mr. Ben was also so very nice and personable when closing out my ticket. I've always had a great experience at this location.

Eric Fountain

★★★★★

4 months ago

Had a trip planned and noticed a flat tire on my vehicle. Called a day ahead to schedule service for a flat repair. Marcus was very courteous and schedule my appointment. Arrived at appointment and Chris Jones was very attentive to my travel needs. He explained and presented the manufactures recommendatios with repairing my specific type of tire. He made recommendations to prevent future tire replacement. My repair was completed in the most professional and expedient manner. Thank you Chris for reminding me to request the military discount that Firestone offers to veterans and service members..

Evan Araujo

★★★★★

Edited a month ago

Was on a road trip and called and asked if they had free air for my tires. Mike on the phone was helpful and said stop by and we'll hook you up. Within 5 minutes I was back on the road. Very friendly service.

Matthew Lewis

★★★★★

4 months ago

Had a great experience here! The team was super quick, friendly, and kept me updated the whole time on how long things would take. Really appreciated the clear communication and how smoothly everything went. Definitely my go to Firestone from now on for all my work trucks.

Denise Levasseur

★★★★★

4 months ago

Chris of course was awesome as always, the guys did a great job on my car in the past helping me find a mechanic who would remove my after market air bags from the back of my truck; I came back in for 4 new tires, all the mechanics at this Firestone are professional, courteous, and friendly, Chris and is always professional and kind. I would HIGHLY recommend this Firestone to anyone!! I will be returning my 100,000 mile service. Love these guys!! Give them all a RAISE!!!Denise Levasseur - loyal Firestone customer for years!!!!

Donata Gipson

★★★★★

5 months ago

Chris was very thorough in explaining everything and went extra mile to assure me of what needed to be checked on my vehicle. His honesty definitely will always have me using the particular Firestone store in my area. Devin the mechanic explained things also and I never felt pressure d into anything.

E Stover

★★★★★

6 months ago

This Firestone saved our mini vacation by replacing our rear back tires that were damaged in an emergency. Not only did they have the replacement tires we need we were able to chill in their lobby and make use of their Kurig coffee machine! Our wait here was brief as thankfully they put on our new tires in a little over an hour.

Cathy K

★★☆☆☆

5 months ago

We’ve been coming here over the past year for repairs here and there with overall positive experiences. Recently we were quoted $650 for AC repair, which was just for Freon refill/replacement. Initially we were told there were no issues during the diagnostics, no leakage or anything. Somehow our invoice lists the freon service as $230, but there were a lot of other charges that didn’t make sense. We’ve asked our friends in the area and have been told this service shouldn’t have been over $150-200. Likely not returning.

Ale Garcia

★★★★★

6 months ago

This review is long overdue! I had a surprise car problem on September 10. Needed my car to be towed since I was on a time crunch to Florida for work. Had it towed to the nearest open auto shop. From the gentleman that towed my car and Mike Tiller at Firestone, I felt very well taken care of. Mike was so pleasant and kind and patient! My dogs and I were welcomed to stay at the auto shop while we waited a few hours since there were a few cars ahead of us. He even provided water for me AND my dogs! Everyone there deserves a raise!!!! I highly recommend this place despite it being a franchise and being so costly. But their labor was very well appreciated!!! THANK YOU!!!

Alexandra Rogers

★★★★★

4 months ago

Wouldn’t have left a comment before because I had nothing nice to say. First time back in a couple of years and wow — totally different vibe. Shoutout to Chris for actually communicating, transparent, and empathetic. I was running late, driving in from New Orleans for a $30 repair, and he never once made me feel like I was an inconvenience. He stayed customer-centric the entire time. Because of that alone, I went ahead and pulled the trigger on purchasing 5 new XTs to be replaced the next day. I don’t mind spending my money where they respect the person swiping the card. 10/10 turnaround. Chris is THE BEST. We’ll be back to outfit our other cars.

Angela Mizell

★★★☆☆

6 months ago

If you trying to get an oil change done fast or anything fast I wouldn’t come here! When I walked in there were two guys sitting In The waiting area about 30 minutes after sitting here one of them left just walked out, Then after an hour of sitting here, the second guy I could hear him ask for his keys telling the people me and the lady been sitting here for an hour!! Yesterday when I called I asked how long it would take they told me 30 minutes, I sit in that place for two hours just to get a simple oil change!!!

Deanz Collectables

★★★★★

5 months ago

Needed my tires checked and rotated, pricing was fair, gave military discount and work was done in a timely manner. Great customer service with the service manager. Highly recommend.

T MITCHELL KALOM

★☆☆☆☆

6 months ago

I am registering my extreme dissatisfaction with service at Firestone Store 004731 on Sept 25, 2025 (Invoice 193042). Online and in-store price was $209.99 for lifetime alignment, yet final bill showed $229.99 labor, padded with an unauthorized $20 “steering angle sensor recalibration.” A $20 “discount” only offset that charge, giving no real benefit. I was also billed $21 for “shop supplies,” first called tax, then “tax/fees,” then vaguely “shop stuff.” This fee was never itemized, disclosed, or on any estimate, appearing only in a fleeting screen ad. No manager was available; I was told I could not retrieve my car without paying. The checkout system forces customers to sign that charges are correct, with no way to note dispute, and only after payment is a detailed receipt given. This is manipulative, non-transparent billing. I have contemporaneously filed complaints with the MS Attorney General and the BBB.

Rhyne Roberts

★★★★★

6 months ago

Lisa and team were amazing. My husband brought his dad’s car in with a screw in the tire. They went the extra mile to remove the tire from the rim and found that the rim had damaged the inside of the tire. Considering we were about to take the car on an 1100 mile trip, this potentially saved us from a catastrophic failure which could have led to a terrible accident. They also had to jump through hoops to get the tire we needed for the next day, as it was a unique brand and size tire. They were excellent and their customer service sets the bar high! We highly recommend!