Firestone Complete Auto Care

Abil Sadikhov

★★★★★

a month ago

I recently had my BMW’s brake pads and rotors replaced by Calvin, and I’m honestly very happy with the service. He was professional, honest, and clearly knew exactly what he was doing. He explained the condition of the brakes before starting, didn’t try to upsell anything unnecessary, and finished the job cleanly and on time. The car feels much smoother and safer now — no vibration, no noise, and the braking response is perfect. You can tell he pays attention to detail and actually cares about doing the job right, not just fast. If you need brake work or general mechanical service, I definitely recommend Calvin. Reliable, fair pricing, and trustworthy — I will be coming back again for future work.

Sheila

★★☆☆☆

6 months ago

My boyfriend brought his truck here to be inspected and had them do a wheel alignment. They told him about one issue we were already aware of, but another issue that we were aware of, was never mentioned. Being that the issue was a broken sway bar end link with the bolt not even being there, I can't quite figure out how they missed it considering they were supposed to do an alignment! I don't think I will take any of my vehicles here for anything.

Philip Ehret

★★★★★

a month ago

Anie at Firestone Tacoma was amazing! She was friendly, professional, and took the time to explain everything clearly without any pressure. The whole process was smooth, efficient, and way less stressful than I expected. It’s rare to feel genuinely taken care of at an auto shop, but Anie made that happen. Highly recommend asking for her if you go to this location!

I.C. Nunya

★★★★☆

a month ago

I had a hole in my sidewall on a Firestone tire. I went to shop and was thoroughly satisfied with the customer service and desire to serve. I didn't have $ so they set me up to pay over 6 months with no interest. I also received a discount for applying and being approved for their card, which has no annual fee. I now qualify for various services and discounts. I dealt with a very personable and knowledgeable young lady, who applied due diligence in solving my issues. Very pleased with them and their service.

Mike Mayer

★★★★★

a year ago

Calvin was my service advisor twice so far. Friendly and professional. I’ve only purchased tires here and have my alignment’s done at this location. So I’m unable to review about their other services. I booked online which was in their system. Finally found a place that will do an alignment on my lowered vehicle which lifetime alignments that they offer is great for lowered vehicles. I travel all the way from Shelton in order to come to this place.

Renae Steiner

★★★★★

10 months ago

Friendly, knowledgeable staff! Excellent total care for all vehicles. Great family centered service. Just got my truck back from a trialed engine swap. Guys did a great job and kept me updated on progress every step. My truck is back home and on the road!

Kamil Oner

★★★★★

a month ago

Calvin is great The staff was professional, honest, and friendly. They explained everything clearly and got the job done quickly. Pricing was fair and the service was top-notch. Definitely coming back and recommending this location to others

Darion Layton

★★★★★

5 months ago

I came in on 10/8/25 for an alignment and the service was absolutely amazing! My car is driving better than ever, and they had me in and out in about an hour and a half. The service team was awesome, and everyone there was so friendly and helpful. This is definitely my new go-to spot for any kind of car service — highly recommend!

Jeneva M

★★★★★

a month ago

Great experience! They keep in touch with you consistently. Through call or email! Diagnostic report had pictures and explanations. Definitely would comeback to the Tacoma location.

Dabberchick253

★★★★★

Edited a month ago

I bring my vehicles here when I need anything tire related. The staff are welcoming and friendly. Wait times can be long sometimes, but I understand that they're working on vehicles and it's not always straight forward. Today I brought my car in for a tire repair and a top up on my fluids. My appt time was 2. We waited in my car until they were ready to bring it in which was right around 215. So we walked across to the mall to get something to eat to keep us busy while we wait.

Pamela Krans

★☆☆☆☆

5 months ago

Not sure why we even bother making an appointment. I was at the shop for an hour before my vehicle was even taken in to a service bay. Once the car was brought back out it was another 15 minutes before I was able to check out and go back to work. When I made the appointment I was told it would take about an hour for the service (new tires) which it did if you don't count the 1st hour of just waiting. No information that there would be a delay when I arrived, no update on why the delay during the wait and since I waited in the shop they could have let me know that they were running behind or something.

Lenny Sithong

★★★★★

3 months ago

Recently got my alignment done here. My car now drives really straight and doesn't wander. Anie was super nice and very knowledgeable with cars. I'll definitely be going back to get my other cars worked on.

Pamela Logioia

★★★★★

a month ago

Super helpful and courteous team here at Firestone. This was my third visit here and each time I’ve received great communication, economical pricing, and helpful support for my car’s service needs!! Highly Recommend!!!

RJ Novak

★★★★★

2 months ago

Anie helped take care of me and explained things like a pro so even someone unversed in cars could understand. She was amazing, and the everyone was incredibly nice and helpful. Thank you so much for everything!

Liciamae Drummond

★★★★★

3 months ago

Nice gentleman by the name of Calvin helped me out tremendously as I came across a bad situation with my vehicle that needed immediate attention. He was kind helpful and understanding to my situation. Highly recommend FireStone by Tacoma mall. Thank you so much for all your help it was much appreciated.

Scott P

★★★★★

6 months ago

Wonderful experience and service. I get all my wheel alignment done here. Great customer service, Service Advisor Anie is the best ! She makes sure you job is done correctly and on time. And making your payment with her is quick and easy ! Thanks Anie for all your help, both times I've brought my cars to you !

Celeste Culp

★★★★★

a month ago

Charles and Carlton are walkways very helpful. I’ve taken my car there for a multitude of reasons, all which they have helped fix with ease. I appreciate all there work.