Firestone Complete Auto Care

Nonya Beezwax

★★★★★

2 weeks ago

Overall a completely stress free experience. Got some tires priced out. They arrived later the same day. Ethan got them installed quick and I was on my way! They feel great! Thanks guys!!!

Tammy LaLone

★★★★★

a month ago

Chris Culver at Firestone provided exceptional service. I arrived with a flat tire and a long drive ahead of me (nearly two hours away for an appointment). He immediately came outside, assessed the situation, and got my vehicle in right away. I was back on the road in about 45 minutes. It was a company vehicle, and Chris handled the Wheels approval process seamlessly and efficiently. He was kind, confident, and went above and beyond with a smile. This level of customer service is rare — and truly

Dave Lamb

★★★★★

a month ago

I had a wheel weight come off, and between that and getting snow inside my rim, my car was nearly undriveable. My local Firestone got me right in, performed a tire balance and rotation, and got me back on my way. Extremely happy with their polite and courteous manner, highly recommend. I've been to this location several times, and always leave happy.

Melinda Kay

★★★★★

3 weeks ago

I brought my 2016 Mazda CX-5 Grand Touring to this place (Firestone, W. Main St., Kalamazoo location) for a complete inspection because my son said he knew someone there (Chris) and the inspection should only cost $10. I thought that was very reasonable, so I made an appointment. The inspection took about an hour for them to check everything. I only paid $9.99! Chris was very helpful and even showed detailed pictures of the problem that needs to be fixed. I left with the paperwork showing everything they found and their suggestions on what to fix. I’m very pleased with their service! (Thank you, Firestone!)

Matthew Matlock

★★★★★

4 months ago

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Elaina at Firestone! I recently brought my vehicle into Firestone and was incredibly impressed with the level of service I received — especially from Elaina Brewster at the front desk. From start to finish, she did a fantastic job communicating every step of the process and keeping me in the loop on what was happening with my car. Elaina was polite, courteous, and professional, but also confident and clearly in command of her role. You can tell she takes pride in running the front end efficiently and ensuring every customer feels valued. Her calm confidence and attention to detail made the whole experience smooth and stress-free. If every service center had someone like Elaina, car repairs would be a lot less stressful. Highly recommend this Firestone location — and especially Elaina for her exceptional customer care!

Steve Denham

★★☆☆☆

2 months ago

The work was done well and in a very reasonable time. I do have a problem with mis-estimation of the cost. The first person I talked to went through everything regarding installing my new battery and came up with a cost of $305. About an hour later, I was told that the cost was going to be $498, because an auxiliary battery also would have to be replaced. So, it comes back to the first sales associate - either he misunderstood what was going to be needed, or he deliberately gave a price that sounded reasonable, knowing all along that it was a nearly two hundred dollar underestimate. Or, he was right all along and the second saleperson jacked up the price. Neither of these situations make me want to recommend this location to anyone else

Mariah Cain

★★★★★

2 months ago

Their team does GREAT work! I have taken my vehicle to them twice now. They are fast, efficient, and prices are very reasonable! They offer great deals online aswell. They have earned a returning customer!

Chris Lagenour

★★★★★

2 months ago

This is the fourth set of tires I've had them install in the last 6 or 8 months. Each time I've had a great experience. I appreciate their thoroughness, as well the great customer service. This branch of Firestone on W. Main in Kalamazoo has officially become my new "tire guy."

janae parker

★★★★★

5 months ago

Elaina was exceptional! She scheduled my appointment quickly and got me in for service the very next day. She went above and beyond by recognizing my military status and applying military discounts even though I hadn’t requested them just to ensure I received the best possible service. Her professionalism and attention to detail truly stood out. Highly recommend!

Nichole Maguire

★★★★★

3 months ago

The staff and service at Firestone are the best! It's so hard to find mechanics you can trust and I definitely feel safe in their hands. Service has been good, professional, thorough, and fast to boot. I feel like more than another nameless customer and I want to say thanks you guys!

Kaitlyn Grady

★★★★★

2 months ago

Came in for an oil change and tire rotation. I will say the service took longer than what I’ve experienced elsewhere but Elaina working in the front was such a joy I didn’t mind much! She was able to help me find the best deal for my service and gave me any info I needed, all while being extremely pleasant yet straight forward. Appreciate the service!

Francesca Angeline

★☆☆☆☆

a month ago

Friendly people but I’m really disappointed with my experience here. This is not the first issue I have had with them. I brought my vehicle in for a repair and after getting it back, it had an NEW issue that was NOT present before I took it in. Instead of taking responsibility, I was told I would need to pay for additional repairs. Mind you I paid $2,000 already!!!!!!!!!!! What’s most frustrating is the lack of communication. I’ve been trying for several days to get answers about what exactly is wrong and what the cost would be, and I haven’t been able to get a clear response. I understand that mistakes can happen, but accountability and communication matter. Unfortunately, neither has been handled well in my experience. I will be going somewhere else for the repair

Victor Oddy

★★★★★

4 months ago

I've used the Firestone on W. Main in Kalamazoo a couple of times now with good results. This last time I worked with Chris and Elaina. Both were very helpful. Prices were on par with what I expected and the work was done on time when it was quoted. Five stars. Would use them again for repair work.

Dixie Burkhart

★★★★★

4 months ago

I had an urgent need to get my tire repaired on a Saturday afternoon. My regular guy told me he could get me in on Friday. I called Firestone on West Main and they asked me if 4 o’clock would be OK. I was in there for 45 minutes, They charged me 20 bucks to repair the nail in my tire and I was back out and on the road. This means so much to me. I have a very busy week ahead with lots of driving and I couldn’t afford to have my car be unreliable. They were super nice. I would highly recommend them. And I’ll probably be taking my business there from now on. Lately my experience with needing various kinds of service and repairs Involves long waits and prices in four figures. I really needed a good experience and that’s what I had today.

Zach Brown

★★★★★

a month ago

I did a walk in oil change, and was accepted and had my car serviced in less than 45 mins, which I expected because I did not set an appointment. Elaina was an excellent representative to talk to and was very knowledgeable.

hailey gardner

★★★★★

3 weeks ago

Highly recommend. Staff stayed over to fix my car. The front desk lady was extremely helpful and kind. Prices were fair.

clayton stapert

★★★★★

2 months ago

Elaine delivered exceptional service today during my oil change and offered me great insight on what I need to have done on my car in the future. Overall, she is an outstanding employee!