Firestone Complete Auto Care

Holly Dawn Hewlett

★★★★★

2 years ago

My senior friend and I had driven almost an hour to another Firestone location WITH an appt! They knew we were coming and didn't have the tires for our vehicle! We then called another location. They had the tires but couldn't get us in for 2 days?? I have used Firestone Centers across the country, and I was pretty mad and disappointed! We googled the area, and Firestone, Smyrna, came up. I called, Chris was respectful, got all our information, and told us to come on over! When we arrived, he had tires selected and was ready to go. More importantly, he and all the guys treated my senior friend with patience and respect. We asked that the brakes be checked. 90 minutes later, the car was done...And..it was over $100 LESS than the other locations quoted! Truly, if you are in Central Delaware, just make the drive to Firestone Smyrna, De and save yourself from the bad customer service and higher prices of the Firestones surrounding the Wilmington, De area! Thank you to all the guys at Firestone, Smyrna, De!!

Scott Rhodes

★★★★★

Edited 3 months ago

Pleasant and welcoming staff. Fast and friendly service. A overall very satisfied customer here..in and out with a smile!! On a positive note.. Saturday and Sunday is usually by apt only...but they fit me in on Sarurday and I didn't have to wait to long😁👍💯 Today I had an apt at 2..got in a few minutes early and they pulled me right in..this place is awesome! **Back again for more..had an apt today at 3:30 and they pulled me right in** this place is awesome 👌 👏 👍***Back Again for a PM 5 o'clock apt this time. As always amazing service and expertise shown by all the staff..and thanks Chris for the Google tip for 10 bucks off..woot woot..happy and satisfied customer here!!! Reoccurring customer..well satisfied customer here!****Back again..3 o'clock Sunday apt today..in an out in a jiffy..no pun intended..calm, cool, and collective staff..love my Firestone ..thanks again Guy's..we appreciate you*****Back again..so satisfied here...had a 2 o'clock apt and they had me in at 1:50 and a smile lol..absolutely love thus oace..great staff and customer service!! Definitely recommend ***** Back again....this time no apt..but Jon got me in, and finished within a unreasonably great amount of time..love these guy's******Back again....no apt this time and Sunday at that Jon fit me rt in..we always appreciate you, your staff, and the exceptionally clean store you keep!!!! 5 STARS ALWAYS Nuff Said...these guy's are the best!!!!

Hayden Derosier

★★★★★

3 months ago

My tier was completely flat and not holding air. I switched it with the spare doughnut call 10 different local shops and they had the best price and availability for it. Helpful and easy to talk to.

Nicole Pennewell

★★★★★

2 months ago

Went in to have vehicle looked at due to a noise I was hearing. Ended up being something different than I assumed. They were able to fix the issue the same day. The young man at the front was very polite and helpful.

Rommel Sumague

★★★★★

4 months ago

Been going to this location for years and staff/technicians are always courteous and professional. Job was done in a timely manner and prices are very reasonable, and they often have discounts on whatever job you’re getting done on your car/truck. Highly recommended.

Nikki Camacho

★★★★★

3 months ago

Excellent service for my car and treated me very well! This is the second time I've gotten an oil change there and I will definitely be getting all my oil changes there always plus they always give me $25 off the oil change plus a $25 gift card after! 100% good deal for everyone!!!!

Nadia Brunache

★★★★★

2 months ago

I’ve been coming to this Firestone for the last 6 months regularly to get my oil changed . And it is always an amazing experience ! Everyone is always super friendly and helpful . And my oil change is always done quickly and efficiently ! They can have my business any day .

Joseph Friel

★★★★★

2 years ago

A little pricey but they did honest work and got me out fast for an oil change. Very polite workers, clean facility and it's very easy to schedule appointments online. They have an app too for all of your records. I was very happy and it was worth the price. Bringing another car back for another oil change tomorrow. I think I found my new auto shop in Smyrna.

Wayde Morris

★☆☆☆☆

4 months ago

Why do they have to adjust the seat just to move it from the parking lot to the shop. Every time I pick up my vehicle the seat & steering is so far out it isn't funny. I am 6'2" and I have the seat almost all the way back and I have no problem getting in or out of my car. It takes me awhile to get it back to how I like it. Just a couple of weeks ago I had my other car in, and they re-adjusted the seat & steering wheel. Plus, they did not top off any fluids. When I took it to Dover, I did not have this problem. I might have to start taking it back to Dover to get the better service.

Jordan McManus

★★★★★

a month ago

Got me in same day, explained why they couldn’t patch my tire and gave me other options and were willing to work with me. Straight forward staff and work was done well

L

★★★★★

Edited 2 months ago

Thank you! I almost didn't stop here, thinking they would not have what I needed or would not be able to see me today if they did. Thankfully, I went with optimism. Mark met my needs. He and all the staff I encountered were cordial and professional. Also, fyi, the waiting area is comfortable and tech-equipped.

Francesca

★★★★★

3 months ago

Had a great experience, the Firestone in Smyrna! For some reason, my appointment did show in the system, but they were able to get me in right away and took under an hour for a vehicle inspection windshield wiper replacement and oil change! Mark even helped me to get the best price for everything!

Clarence Davis

★★★★★

5 months ago

I was very pleased with my recent visit to Firestone. I called on Monday about having my rear brakes and rotors replaced, and Mark was able to schedule me by today. The team provided a thorough evaluation, explained my options clearly, and completed the installation at a much better price than the dealership. The service was prompt, professional, and courteous throughout. I truly appreciate the excellent customer service and workmanship.

Kathleen Griffith

★★★★★

a month ago

We had a tire emergency and Firestone in Smyrna DE was extremely helpful. They got me right in and took great care of my car and had me on my way in no time. Excellent customer service from Jon and his crew. Thank You

Angelia Rodriguez

★★★★★

2 months ago

They were very nice and thorough. I have had an ongoing issue with my car that I took it to the dealership about. My check engine light was back on 2 days after the dealer worked on it (491.00). The dealer wasn't even nice not aline accomodating. TJ and the the crew were nice (always are) and covered my diagnostic and part since they had worked on it over a year ago for the same issue. Very nice dependable and trustworthy!.

Big web 45

★★★★★

a month ago

Came here the other day to get an oil change on my Bugatti veyron and they did a stellar job! It’s my beater car like I go off roading with it and trails and stuff so I don’t really care how it looks but they did a great job taking care of it like it was their own. Thanks guys ! “Tips cowboy hat “

Charles Warrick

★★★★★

a month ago

Very honest and detail. First time visiting the store. I was well welcome. Spoke with the manager John. He was very detailed and explain everything to me. Firestone does not charge those High economical fees for the diagnose. The faith for Diagnostic is only 12 to $22 versus $125 at dealerships. The print album is very detailed for all the parts and part numbers. Prices are extremely reasonable along with the labor. The manager John at this location it's very knowledgeable and will work with the customers even if you want to get partial of work done. Highly recommend it you will not be disappointed.