Lube Depot and Repair

Betty Murray

★★★★★

3 weeks ago

The staff are friendly and helpful. Lunch available to customers as a perk. Great pricing. Did a great and timely oil change and repair

clay jemmott

★☆☆☆☆

Edited 6 months ago

When I first visited the business, I was extremely pleased. The cashier was extremely gracious and explained things in perfect detail. I was so impressed I scheduled a follow up appointment for days later. When I came in for my 2nd appointment, it was much different. I came in for my scheduled 7am appointment and sat patiently. While waiting I was never informed about what was being done with my vehicle. There was no type of information exchaged until about 2 and half hours later, when the gentleman working the counter gave me a list of exorbitant prices for work. He didn't bother to explain what were my opinions, what was necessary and what wasn't. He never asked me what I was actually there for and what i wanted to accomplish, I wanted my car to be standarded up to pass inspection, to return for repairs later. He didn't know that and didn't care. I feel disrespected and was very annoyed. I actually got what I needed at a different mechanic for a margin of prices He quoted. I will personally never return to this business. I hope that employee sees this and realizes that customer service is more than just sticking a receipt in a customer's hand. Have a great one.

Mr.G

★★★★★

3 years ago

This place is Absolutely the BEST!! The cable leads on my Battery had a lot of Corrosion. Come to find out.... My battery was leaking ALOT of battery Acid. Lube Depot took care of my Problem Immediately!! 👍👍. The ladies at the front desk were very welcoming and friendly. Keep up the work. Any problems in the Future with my Vehicle.... Lube Depot will be my place to go. ✌️

Big web 45

★★★★★

10 months ago

This place is right next to Smyrna laundromat and it’s easy to do ur wash and get ur whip fixed at the same time! I came here for an oil change and they got me in and out super fast ! Thanks 😊 . Me and my office co workers got into a fight in the conference room. Toxic office environment please help. I am working at the office in Wilmington and I hate it !!!

Meagan Gorman

★★★★★

4 months ago

Lube Depot and Repair has been amazing! They have done every service on my car since I moved to Delaware. Work with me in times/prices, and Becky at the front desk is so sweet and wonderful!!!

Tanya Goldsmith

★☆☆☆☆

6 months ago

Horrible! I took my car there because the Tire Pressure Sensor Fault and AWD came on. I went in a Monday. I was told they had to do a diagnosis. My car was there for 5 days. Later that day, the manager called me and said that the mechanic felt that it were the sensors and altogether it should $763 ( i could be off with the amount but it was under $800 and above $700). I was told my car should be complte the following day. I called the 2nd day and the manager told me the mechanic had to take out the passenger seat to get to the AWD. She stated the AWD Light is not on anymore, but now other lights are on, one being a rear differential. The mechanic was to have a final diagnosis of this and she would get back to me in 1hr. I am starting to get concerned because it seemed like the mechanic was fishing and didn't really know what he was doing and creatinga bigger problem. Meanwhile, sensors, which was the initial diagnosis of the problem, had not been put on. It is now the third day, once again, the manager never called back.I had to call back. I WAS CALLING AT LEAST 2-3 TIMES A DAYAND WAS ALWAYS TOLD, "LET ME SEE WHAT WHAT THE MECHANIC SAYS AND I WILL CALL YOU RIGHT BACK" SHE NEVER DID. I would call back. It is now the 4th day. I called to see what's going on with my car and the manager told me, the mechanic was off for the day. So my car was not even being worked on!!!!! On the 5th day I called and the manager said to me he has taken out all of the wires and he's trying to figure out what the problem is. I asked how long will this take? She says to me this is a 15hr job!! At this point I say to her, put my car seat back in and I am coming for my car. When I came for my car, they charged me $499!! To make it worse the AWD Light that the mechanic said he fixed came back on! I called the manager And said, I felt like I was ripped off some of my money should be refunded. She said she would speak to the owners and call me back. SHE NEVER DID. I will never come back here again. To have my car there for the five days, take wires out, take my seat out and the problem still exists and charge me $499 is horrendous! They should be ashamed of themselves.

Bonnie Hall

★★★★★

3 months ago

I was so happy with the exceptional professionalism & not to mention how much money I saved! They took care of my high end vehicle and save me hundreds of dollars compared to what the dealership was charging me! I found my forever, Mechanics at Lube Depot!

Marie E

★★★★★

5 months ago

Been coming here for years. Just recently had a repair, something didn't sound right so I brought it back and they took care of any issues I had! Really great customer service. Becky (I think that's the front desk woman's name🤣) was amazing!

Keyonna Hinman

★★★★★

3 weeks ago

All personal was curiosity and professional, I love the fact they have food and smacks while you wait. But utmost I called and was able to be scheduled asap.

Casey Eller

★★★★★

a month ago

Took care of oil change and tire rotation. Also let me know battery is testing low. Also said some maintenance things to do based on mileage. Very pleased with visit.

Raquel Lettsome

★★★★★

6 months ago

Excellent car and customer service. Took a while to get my part in which made me late for a local school pick up. They gave me a ride to get my kid! Waiting area was really nice and the mini muffins were tasty:) this is going to be my go to car place!

Blare steigelman

★☆☆☆☆

4 months ago

You wait hours for your car to even be looked at then when they look at it no one has a clue what the problem is. All they want to do is “test” drive your car around town! Go somewhere else. Waste of time a money

Jimmy Blount

★★★★★

a year ago

I am extremely pleased with the total professionalism that the ladies greeted every customer. I was provided with a detailed explanation of the service and recommended further repairs that maybe needed. I am second guessing my decision from the other big spot that I get my oil change and repairs. I will be back!!!!!!! Totally recommending Lube Depot.

Leslie

★★★★★

2 months ago

I am really pleased with Lube Depot repair. The service was so excellent. This will be my go to repair shop for now on!!!! Until next time

bernard jones

★★★★★

4 months ago

Straight forward business, good communication and services. Overall as pleasant as auto care could be. Had brakes and battery replacement.

Mac Jackson

★★★★★

a month ago

The place was comfy. Felt like home. The customer services here were great.

Zaire Monae

★☆☆☆☆

11 months ago

I would give zero stars if i could. I scheduled an appointment to get a catalytic converter replaced. First red flag, they couldn't find my appointment when I dropped it off. Second red flag I was told they received the part and just waiting for bolts to get shipped. Third reg flag, I received a call that the part wasn’t the right one. Fourth red flag, my car was in their possession for a week and no one called me to give me an update. I continued to call them and got the run around. When I voiced my concerns about my vehicle and how I need it fix soon. I was told very rudely that I can just pick up my vehicle. The next day when I went to pick it up, I was told I would have to come back the next day. At the end, they never were able to fix my car and still charged me for the diagnostic. I was assured they would continue to look for the right part. Its been a week and no one has reached out. I do not recommend this establishment to anyone. Please look at the reviews and run far away.