Firestone Complete Auto Care

Kevin Koehler

★★★★☆

6 years ago

I am finally getting around to writing a review since I usually miss the surveys they send me. My wife and I have had all of our vehicles serviced here since they opened for business back about eight years ago. Our vehicles get the state inspection done there and any type of repairs. They keep you updated during the process by calling you to inform you of the progress and any mechanical problems that have come up. Some of these problems may have to be done to pass the state inspection or should be done in the near future. Thanks to Jason and to the guys for the great service... K & M

Julie Capule

★★★★★

Edited 3 months ago

Very Courteous and honest. Up front about what they find. No pressure tactics to get work done. Easy access. Making appointment was easy too, did it online.

Edward Watkins III

★★★★★

7 months ago

This Firestone location has truly set themselves aside from the rest. They have taken care of me on multiple occasions and always provided accurate and helpful information. Mr. Corbin Stensaas got me in and out as stated. I’ve watched him handle other customers the same way he sticks by his word every time. Thank you to him and Mr. Benjamin Bush for making today stress less and swift.

Jerome Jones

★★★★★

4 months ago

Expert technicians that take pride in their work. I have a 98 Toyota Tacoma that required extra attention to get the alignment dialed in. Jason's team exceeded my expectations. Thank you.

Chevy

★★★★★

8 months ago

From start to finish it was the customer service! Coming through the door I was greeted with a “ Good morning, be right with you”. The store was busy and when it was my turn at the counter Jason was kind and took his time to explain in detail what my car needed. It was nice to not feel rushed. When my car was ready for pickup I received an early call from a Jamie. Again I was thankful I hadn’t expected my car to be ready so soon, overall it was a great experience. Huge thank you to the team at this Firestone!!

Charlotte Bretz

★★★★★

4 months ago

The staff was great. They listened to my questions and answered them. My car was done in a timely manner and the price was great!

Mr. RezBot

★☆☆☆☆

5 months ago

This place will rip you off. Paid for a coolant flush and all they did was drain the radiator and refilled it because there was two different colored coolants in the radiator vs the reservoir. When questioned they denied it, despite the proof. Took it to another shop and they confirmed the system was not flushed.

Steven Baker

★★★★★

8 months ago

Absolutely recommend Firestone Automotive to anyone looking for dependable, honest, and high-quality service. They recently went above and beyond to fix my back wiper blades unit. I’ve been a loyal customer for over 15 years, and I couldn’t be happier with the care they’ve given to my vehicles over the years. The team there is friendly, knowledgeable, and always goes above and beyond to make sure everything is taken care of. No matter how busy they are, they always find a way to fit my cars in and get the job done right. I truly appreciate their consistency and dedication—it’s why I keep coming back and why I wouldn’t take my vehicles anywhere else.

Dawn Arroyo

★★★★★

2 months ago

Have no complaints about the mechanics or the pricing. Use to always get a second or third opinion and this location has never lied about embellished work needed.

John Halle Wilson

★★★★★

a year ago

If there is any doubt, one can not worry... the technicians here are wonderful. I have had my daughter's 2017 Jeep Wrangler in here for preventive maintenance. The communications from Firestone Complete Auto Care is wonderful... I especially like the e-mailed reports with photos. I feel they do a complete job and have the customer in their best interest. They take the time to walk one though any issues and make recommendations... even if the work cannot be done that day... like me, I came back a month later to have their recommended work done. I feel I can trust these folks... nice job!

Unclaimed Treasures

★★★★★

a month ago

Jason and his team are simply the best, I have never felt spoken down to or “man-splained” to and that kind of service is priceless.

Leslie Lewis

★★★★★

5 months ago

Nobody could figure out what the grinding sound was in my car until I took it here one afternoon on a whim. Within minutes, Spencer figured out what was wrong and ensured me it would be fixed. My girlfriends and I ubered to a local winery and my car was ready by COB. The noise I had been worried about for so long (but no other mechanic could fix) was completely gone. I’m truly grateful to Spencer for his help! Great shop.

Jeffry Newton

★★★★★

6 months ago

Great service, exceeded my expectations. Within t minutes of arriving, the technician showed me three options for my tire purchase, then promptly got to work. After tires installed, tech showed me alignment report and then fixed that. I was in and out within an hour on a busy Saturday afternoon. Glad I made an appointment. I will definitely use Firestone again.

Vickie Galyen

★★★★★

2 months ago

I am very, very impressed with the speed, politeness, professionalism, constant updates and I will recommend this service to all my contacts and family. I trust this great group at Firestone and wholeheartedly thank them! God bless America!

Jeannette bignotti

★★★★★

a month ago

They they take their time and listen to you and they’re even willing to go and check out your car with you before they even do any of the work. I continue to go back there all the time because they always make me feel welcome and they actually do remember their customers.

Mike Nelson

★★★★★

4 months ago

I've had a positively budding working relationship with the good folks over at this Firestone for over 3 years. The staff is very helpful and in particular I really appreciate the authenticity of Jason and Zach. I'm not sure if they're managers or not, but they're very authentic and trustworthy. That's difficult to feel in today's times... especiallyabout one'svehicle. I had a 2017 Chevy Expressvan at the time I met them, 3 years ago. It developed a death wobble. One of the more scary times on the road in a long time. I took it to Jason and team and they WOULD NOT return to me until it was fully operational. Before Jason amd team I took the vehicle to several garages and informed them my van would shake/vibrate violently but it did not have a death wobble, yet! I was told it was fixed by a different garage and went out on the road to take my son to college, which was 2 hours away. What a mistake!!! That's when I literally was on the road driving 20mph talking to Jason about whats going on. They've got a solid crew there and perform to standards.

James Schultz

★★★★★

a month ago

The customer service at this location is exemplary. Everyone there demonstrated professionalism, courtesy, and efficiency throughout the process. It is uncommon to encounter a business that maintains such high standards of integrity. The staff were meticulous, clear in their communication, and refrained from suggesting unnecessary services. The technicians possess strong expertise and thoughtfully explained the issues with my vehicle.