About Business
Conveniently located in Surprise, AZ, Firestone Complete Auto Care has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto air conditioning service, Auto repair shop, making them a top-choice Car Repair specialist in Surprise. Backed by 166 satisfied customers, they currently hold a prestigious 4.1/5 star status on our platform. They take pride in serving the diverse needs of Surprise, AZ residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Firestone Complete Auto Care is the go-to destination for quality and service in Surprise, AZ.
Google Reviews
Aloysius Rodriguez
★★★★★
Edited 9 months ago
I’ve consistently had great experiences at Firestone Complete Auto Care, and my recent visit was no exception. The team is always professional, honest, and efficient—exactly what you want when it comes to taking care of your vehicle. I especially want to highlight Remo, who went above and beyond to make sure I understood everything about the services and options available to me. He was friendly, transparent, and took the time to explain things clearly without any pressure. It's rare to find that kind of customer service these days, and it really made a difference. Whether it’s routine maintenance or unexpected issues, I know I can count on Firestone and their team—especially Remo—for quality, trustworthy care. Highly recommend!
Phillip Bergquist
★
☆☆☆☆
5 months ago
Made an appointment online for an oil change, tune up, and to change out my O2 sensors. My right front tpms sensor went out and I wanted that replaced as well. After consulting with the guy behind the counter, he only had me set up for an oil change, I added the tune up and told him I wanted the O2 sensors and tpms sensor replaced. All he wanted to do was run diagnostics. I left moments ago with an $800 bill, instead of one tpms sensor replaced, all four tires are now out. Not only no O2 sensor replacement but the full car diagnostics showed everything WRONG but the O2 sensors. Should have known something was wrong when they said my cabin air filter was dirty and needed replaced, I changed it myself three days prior, my glovebox wasn’t even removed to check it. I’m going to have to find a new mechanic now. Completely disappointed. Check engine light is still on, now I have zero tpms sensors that work, and a recommendation for $1100 dollars worth of repairs that I’m not sure are even needed because they lied about a cabin air filter. Just beware smh
Bryanna Lopez
★★★★★
3 months ago
Making an appointment was very easy online. Got to the placed was greeted and asked if there was anything wrong. They started working on it right away and letting me know what was found before they finished so I can make decisions.
Jim Borghini
★★★★★
2 months ago
I've had my cars at other shops nearby, and those other shops charged me hundreds more for same repairs. I've never had any issues at this Firestone location, pricing is fair, service is prompt, and they are honest and friendly.
Guillermo Morales
★★★★★
4 months ago
I been coming to firestone for years now. I have had some pretty bad experience with other mechanic companies. But the reason I have stayed with firestone is I can always leave my car here and it never comes back with more problems then what it came in for. I appreciate eithan for working on my cars and doing it right the first time and for always having them ready when he says it will be done. thanks to remo, Justin and Mike for always being truthful with all my repairs and never trying to stick me with something I dont actually need at that time.
Rosa Rosales
★★★★★
5 months ago
had a fantastic experience at Firestone Complete Auto Care! The team was professional, friendly, and very knowledgeable. Michael took the time to explain the issues with my vehicle and didn’t try to upsell me on anything unnecessary I’ll definitely Highly recommend!
Savannah Nunnelly
★★★★★
2 months ago
Me being a female walking into a auto shop alone can be very intimidating and not sure if anyone will pull a fast one on you, but Mike made me feel very welcome and comfortable he explained everything to me with patience. I will absolutely be coming back to Mike for any of my car maintenance needs.
Susan Corral
★★★★★
Edited a month ago
I am very satisfied for coming here to get a new battery. Remo is awesome. (Store manager.) Excellent service & friendly employees.
Summer Chenault
★★★★★
5 months ago
Michael Jaynes was absolutely fantastic. He was very polite and efficient. I took my Jeep in to have air put into the tires. He quickly recognize that I had a slow leak due to a nail in one of them. Without fuss or commotion, he found the same tire nearby, ordered it, and had it replaced within a day. I’ll be going back for sure.
Tammy Powell
★★★★★
Edited 5 months ago
Very friendly service, I also appreciate that they are honest and that they kept to their word and did a great job! Justin was professional but also compassionate, though he was booked solid he made time to order my battery and he installed it. He did this very timely so that I didnt have to walk home. This Firestone cares for their customers!
Matt Miller
★★★★★
2 months ago
This location has great service, quick waiting times, and a professional team. Never have had any issues, always a great price, and I'm never taken for a ride. I highly recommend this location for any vehicular needs.
szubia1
★★★★★
3 months ago
Always a great place to get my vehicle maintenance and upkeep done. Appreciate their honesty and looking out for my safety via my vehicle’s road-worthiness.
Victor Etukudoh
★★★★★
4 months ago
I took my car to Firestone. The negative and positive port of thr battery were not very tight. This meant that car suddenly stopped. David Greene was very professional and timely. He looked at the car and checked the battery. It was loosed. He tightened it well and recommended l do a battery check in 90days. I really appreciate you and would want to get to know you guys better in your store. Thanks for your kindness.
Amanda Hryb
★★★★★
3 months ago
We love this Firestone, especially Dave! He's also so kind and quick to get our cars in to be serviced quickly. He's not pushy on issues we may need to address, and always looking to give us the best price available. Highly recommend
jeff van atta
★★★★★
2 months ago
These guys are great, been coming to firestone for the past 6 years with mine and wife's car. They are always polite and informative about the repairs, and always done in the same day. Love thier warranty on thier parts.
Karl Jackson
★★★★★
3 months ago
I arrived to have an oil change and tires rotation. I had a service appointment and my truck was brought in without delay. The proposed time frame to complete was reduced; which was a pleasant surprise. I would recommend this location for their atmosphere and prompt service. Before I could get comfortable waiting, my vehicle was completed...KUDOS!
Cassie Townley
★★★★★
3 months ago
Great service and honest help! My dashboard warning light came on indicating an issue with the gas cap. I stopped by Firestone, and the service manager Justin quickly diagnosed it, tightened/replaced the cap as needed, and got everything sorted without any upsell or unnecessary work. The light went off after a few drives, and he was super friendly and efficient. Saved me a lot of worry—highly recommend this location for straightforward auto issues!
Ashley B
★★★★★
4 months ago
Came in for an alignment and they worked quickly and efficiently. Also, informed me of the issues that were found and resolved. They even fixed my Tire Pressure Monitoring System and no charge. They test drove my car to make sure it was good and safe. Done in less than an hour. I have lifetime balance, rotation & alignment which is worth every penny.
Jen F
★★★★★
2 months ago
The guys 👦 are awesome! The whole family brings our vehicles for service and have always been treated fairly. They are super knowledgeable and don't try to upsell you. You get advice on the best parts and service needed and they always suggest service that will keep your auto on the road for miles and miles.
John Luna
★★★★★
3 months ago
Remo, the store Mgr., has Excellent Customer Service skills and you can see that it trickles down to his team as well. I was treated with respect and the sense that my time was valuable. I dropped my car off at 10 am and by 12:30 the car was completed and I received a call shortly thereafter. Moving forward I will definitely be going back to that location for ALL my repairs and maintenance on my car.
