Firestone Complete Auto Care

Clark Blackwood

★★★★★

2 months ago

I needed my spare tire installed as one of my tires was going flat on a Sunday morning. I was able to easily make an appointment at the Firestone center. Then we're able to check me in within 3 minutes and I was out within 30 minutes. Terrific, friendly help!!

Shirley Johnson

★☆☆☆☆

a month ago

Got a nail In the sidewall of my tires went in and had to have all 4 tires replaced under the warranty that I bought, it was still 300.00 Apparentlyl all 4 tire had to be replaced and yet, when I drive out of the parking lot, my low tire sensor is not working when I went back in there like oh your sensor is not broken. Its all on you It was working completely fine when I drove in here. Would never, ever recommend this place to anyone.Stay clear of Firestone auto care if you value your automobile, this isn't the first time.Six months ago, they stripped my oil plug.

Charles Henry

★★★★★

2 months ago

I drove 16 miles to avoid the firestone thats 1 mine away from my house because I had such a bad experience at that one. This firestone in firestone blew my socks off, they were awesome, extremely helpful, got the job done quickly, communicated every step of the way from confirming appointment to completion. You should probably have this store manager mentor your other store managers!

John Morris

★★★★★

3 months ago

The team at Firestone Complete Auto Care in Firestone are awesome. They got me taken care of in a very timely manner when I needed a cooling system repair on one of my coolant hoses on my vehicle after a lower coolant hose failed causing a massive coolant leak. Chance the service advisor made sure that my vehicle received the proper services necessary to address the coolant leak as well as demonstrating way beyond excellent level of customer service.

Beau-Mason Forte

★☆☆☆☆

2 months ago

When they are not busy, they have the capacity to give great customer service and many times do. However when faced with peak times, walk-ins trying to usurp appointments, or general problems, the customer service is lacking. None of their prices are competitive or low so they really only can keep customers by providing excellent service. Great service from them is not consistent which is what bothers me. After over an hour from my appointment time, I finally saw my car being pulled into bay for service. After 2+ hours later (for an oil change), I went snooping around and found my keys sitting on an unmanned desk with paperwor, finished. Earlier they had said the service would take 60 to 90 minutes and they would call me when done. Both were lies. The most annoying part is that the rep Chance was gaslighting me and saying he was "about to come back in to" ring me out but there is no truth in that- he was mid convo when I had another rep go ask for a small discount on the wiper blades I asked firestone to install, to give you more business because I generally liked this location. For 80+ bucks, those three blades were not worth it. Chance is usually pleasant most times but was likely having a bad day and taking it out on others, which happened last time I was there. Last time, an older veteran working there was swearing (in the lobby) at another coworker for not doing something for him. I don't mind swearing but for a business, it was really inappropriate and I did report that too. The auto shop is not some locker room, it is a business. Chance only offered a couple bucks discount. Not stating the amount of "a couple", I decided 5 dollars off and negating the issue (by saying 2 hours was not that long and that today was "just one of those days") was NOT the type of making it right I was looking for, so I told him to save the discount and I would spend my next 200 dollars elsewhere. Thousands of dollars spent at this new location already yet it means nothing to them. I worked in customer service for nearly a decade regarding retail so I know how easy it is to make it right with a customer. Instead of a discount, they lost my oil change business, which will add up to nearly 1000 in the 2026 year due to frequency I change it and type of oil I purchase, unless this situation is made right. If this type of poor service continues, my tires I will likely need in the next half year will come from discount tire, as they apologize for ridiculous wait times.

Christina M Furister

★★★★★

2 months ago

This review is long overdue. I had been having so many issues with the Firestone in Longmont, unable to complete services they set appointments for, lack of communication, poor customer service. The team at the Frederick location got me in lars minute, completed the service Longmont was failing to do, and made the price right for me. I think I don't mind driving to Frederick for that kind of service!

Sara gossman

★☆☆☆☆

a month ago

I can’t rate the service because I didn’t get that far. I made an appointment online at 10 am for 3:30 pm. Arrived on time and was told the online system is more of a ‘request’ than an appointment and that until they confirm the appointment (which was made over 5 hours prior) that I wasn’t booked and couldn’t get an oil change that day as they were full. But that they could schedule me the next day. No thanks, I’ll take my business elsewhere.

Cody Loukatos

★★★★★

5 months ago

The staff at this location are professional and courteous! They don't beat around the bush and they are honest and forthcoming with details and information!! Best outcome from a less than ideal situation thanks to these guys. Tyler and Stuart are both great! Highly recommend!!

Robin C

★★★★★

4 months ago

Mr. Stuart Lesnick and staff were wonderful! The customer service and immediate taking care of my car by examining and replacing a tire was the best experience ever! I didn't even have an appointment.

Brian Ingram

★★★★★

4 months ago

Great service. I ruined a sidewall, there were able to get me 4 new tires installed same day. Super fast, not pressured into any upsale. Fast, Efficient, Friendly.

Troy Gilpin

★★★★★

3 months ago

Firestone Complete Auto Care in Firestone provides exceptional service and always does there best to accommodate my needs. I have had all of my vehicles serviced by Firestone for the past 18 years, they are always very informative and provide fair pricing and I trust them! Highly recommend!

PacmanStar 808

★★★★★

2 months ago

Chance was super helpful and got all of my issues fixed! Im usually super worried about mechanics quoting me ridiculous things that I know are alright but he got me straight and got me back on the road ASAP! Will definitely be coming here again!

Steve R

★☆☆☆☆

3 months ago

Went to have a nail removed from a tire on my vehicle and they told me I had to buy a new tire. Yet the day before I went to another store and they told me it wouldn't be an issue, but they didnt have techs to fix it. So I made an appointment for today at the Firestone location. When asked why they wouldn't fix it when the other guy said they could. His response, "He must've been a young tech." Sounds like a scam to me! These tires have great thread on them.

Ari G

★★★★★

5 months ago

The technician was awesome. Consice, clear, transparent. Also had a great sense of humor. Add that to just the right amount of urgency, considering the fact that I went in first thing in the morning and it was something we both had to figure out. Definitely recommend. —Ari

Michael Parker

★★★★★

6 months ago

The best and honest care center i have known. Fixed a flat when another place said the tire was unrepairable and wanted $900 to place all my tires. These guys fixed it and got me on my way. My next set of tires will be from Firestone in Firestone Colorado!!

Mike Johnson

★★★★★

3 months ago

Chase is awesome. Very courteous and knowledgeable. Went in for a rotation and balance and he got me right in. He went over all recommendations and upcoming maintenance items. Thank you Chase

Beau Forte

★☆☆☆☆

Edited 2 months ago

I wasted my time to come to this location 30 minutes from my house because all other Firestone locations have been poor. This one is now added to the list as I came down to get my stuck lift gate checked and they did not look at my liftgate at all when that was something they stated they could look at and fix. What added fuel to the fire of not fixing my liftgate or even looking at it was the fact that their rep Stu Lesnick was swearing in front of multiple customers just because of the computer systems switching and frustrating him. He was obviously unable to emotionally regulate himself while on the job and he also got snappy with another coworker for no reason at all. Very unprofessional and he is a large reason why I will only come back for my free tire rotations and will not spend another cent unless this is rectified. I am tired of getting burned by Firestone. I will find a local shop and pay more for that. Edit: had another poor experience today after I had been reached out to about this situation. I let it blow past but fool me twice, shame on me. I will spend 100s to go get disrespected elsewhere 😅