About Business
Mike Maroone Ford Longmont Service brings expert Car Repair solutions to the local community in Longmont, CO, Longmont. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Longmont, CO appreciate their attention to detail, leading to a consistent 4.5/5 rating from 90 reviewers. By focusing on the specific requirements of the Longmont, CO area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Longmont, CO and beyond.
Google Reviews
ANDREW ARMENDARIZ
★★★★★
3 months ago
Nothing beats a buying experience like the one I had here. No pressure no run arounds. Sales rep Liam was exceptional! Finance manager Derek was very knowledgeable and both had me out in under an hour! As long as they have the cars I want and need I will continue to buy and recommend people over to them
Stepanov Cristian
★
☆☆☆☆
3 months ago
I purchased a Blue Certified 2019 BMW X5 from Mike Maroone Ford Longmont and had to return the vehicle to service two days after purchase due to multiple issues that became apparent almost immediately. The car was dropped off on October 16 and I did not receive it back until December 8, meaning I was without the vehicle for 53 days. The issues were serious and should never have been present on a Blue Certified vehicle. They included a faulty oil pressure pump, a leaking front suspension, interior ambient lights not working properly, and a malfunctioning parking brake, which is a critical safety issue. Communication throughout the process was extremely poor. Repairs were split between BMW and Ford, but coordination and updates were unclear, and I was repeatedly left trying to get answers myself. At one point, I was notified that the vehicle was ready for pickup. I drove over two hours one way to Longmont, only to arrive and find that the car was not fully repaired, including the unresolved parking brake issue. I was simply handed the keys without a proper explanation or verification of the completed work and had to check the vehicle myself. During a phone call, the service manager told me they would work to “make things right,” including discussing an extended warranty due to the long repair time and inconvenience. However, when the vehicle was finally returned to me after the last repair, I was only handed the keys, with no follow-up, no discussion, and no communication afterward. I never heard anything further despite what was previously stated. Being without a newly purchased vehicle for nearly two months, making unnecessary long trips due to miscommunication, and receiving no follow-up or accountability is unacceptable—especially for a vehicle sold under a certification program that is supposed to provide peace of mind. While the car was eventually repaired, the overall experience was extremely disappointing. Based on my experience, I do not recommend buying a vehicle from this dealership. Very poor experience overall.
Annika Cederstrand
★
☆☆☆☆
a month ago
They tried to charge $600 for a spark plug and $600 for transmission fluid among a list of suggested services totaling $8000. I even sent the video/diagnosis list to another Ford Dealership and they were baffled by these charges and the diagnosis, saying it was unclear and unnecessary. Do not go here, you will get scammed, and they will nickel and dime you every step of the way.
Colby Scott
★★★★★
a year ago
By far the most pleasant, stress-free, and seamless service center experience I have ever had. Joshua Anderson is an absolutely fantastic service advisor, and extremely accommodating. He was so quick to handle all of my concerns. And even helped me use FordPoints (that I didn’t know I had) to cover the cost of my service. As a long time Ford owner, I have never felt so cared for as a customer. I’m not sure why anyone would take their Ford vehicle somewhere else.
Patricia Keil
★★★★★
a year ago
Wow am I impressed with the recent service I had done during a simple oil change, First off, I was able to schedule my appointment through the app, then I received a call to confirm, I took my vehicle in and they did my oil change and washed my vehicle and after I left I received a video of a complete undercarriage inspection showing me how everything was looking by Daniel Escobar! I have NEVER had such great customer service at any other dealership as I have had here. Thanks again to the service department!
Cody Mart
★
☆☆☆☆
11 months ago
I leased a vehicle from another Ford dealership. As part of the package, I negotiated free oil changes from any authorized Ford dealer. I scheduled an appointment at Mike Maroone Ford to redeem the first oil change as this dealership is the shortest drive for me. When I called to confirm that my oil change would be at no cost, I talked to an abrasive woman who dismissed my free oil changes stating that since I didn't buy from them then they wouldn't honor my free oil change. When I mentioned that I had proof of my free oil changes, she transfered me to someone that didn't pick up. I haven't heard from the service department and don't expect to hear from them. It's very frustrating to negotiate a service valid across all Ford dealerships only to have other Ford dealerships actively refuse to honor your free service.
Lorne Mosley
★★
☆☆☆
a year ago
Be very careful to pay attention to what they are recommending for services. I have a service package that I got when buying my truck. Multiple times now they have recommended services that I have already completed through their shop. Two times in a row they have recommended brake flush and fill and when questioned about it they say that they only recommend based on mileage. I've never known a shop to recommend brake flushes at 5000 mile intervals. Same with engine and cabin air filters every 5000 miles. It seems to be a fairly dishonest practice to always recommend changing air filters at 150 dollars every 5000 miles. And having back to back trips where they recommended a 600 dollar brake flush and fill claiming also to be from mileage even though it's in their shop every 5000 miles. It seems pretty clear they are trying to just up sell anyone that doesn't know better or isn't paying attention to the services that are being recommended. The services that have gotten done are done well, so I won't leave a one star.
Anessa Welford
★★★★★
a year ago
I called to schedule my car for routine maintenance and Josh was kind, helpful, and communicative from the start. They found a part needing to be replaced and Josh called right away, let me know the estimated wait, and helped me make other vehicle arrangements. He went above and beyond and I will definitely be reaching out to Josh next time my car and I need something.
Nolan Kamm
★★★★★
2 years ago
Josh A. Is always fantastic to work with. Second time I’ve had my truck in for a major service and both times he has gone above and beyond to make sure everything was taken care of. Both times the warranty has come in super handy and Josh was able to make it a very smooth process. I am in the automotive industry and know how challenging warranties like that can be and he always makes sure he makes it happen. Thank you Josh!! I can’t express my gratitude enough for Josh and all the guys in the service department at Mike Maroone!!
Christina Turner
★★★★★
2 years ago
Josh went out of his way to help me. He worked with Ford warranty, Hertz rental, and kept me informed throughout the process. He is one of the good guys! He reminded me there are still people that care, will do their best, and have your best interest at heart. I am grateful for his customer care and service!
Kerry Lightenburger
★★★★★
a year ago
I took my 2002 Ford Thunderbird to Mike Maroone Ford for service. My advisor / service consultant was Josh Anderson and he was great to work with. He investigated the problems I was having with the car and worked to resolve all of them. He made sure that my “baby” was safe and parked inside at the dealership almost the entire time my car was at the dealership for service. Josh kept in touch with me while the work on my T-bird progressed. I’ll bring my car back to Josh and Maroone Ford should the need arise.
Peter D
★★★★★
4 months ago
I had to bring my car in for recall repairs, and Andy really helped me out. I really felt taken care of abc appreciated his help
Chris Matte
★★★★★
a year ago
Worked with Joshua Anderson on warranty work. As smooth of a transaction as it could be. He did all the work for the warranty stuff with Ford, all parts fixed quickly. I never had to talk to anyone else but Joshua, making it very easy. Would recommend for service.
RICK DAHLGREN
★★★★★
a year ago
Joshua did a great job of taking care of me. My Exoedition was giving me transmission problems and my family and I were on vacation in Colorado. He moved me to the front of the line for a diagnosis and discovered the transmission had been overfilled by another dealership 2 days earlier. They drained the excess and fixed my issue at no charge. Great awesome service, go Broncos!
Peter Steger
★★★★★
2 years ago
Service advisor Josh did a great job handling my warranty repairs. Mike Maroone Ford in Longmont was able to get my repairs done in a timely manner when several other dealerships put me off and put me off. You guys are really the best. Thanks.
Peter Beck
★★★★★
a year ago
Maroone Ford's Service Master Joshua Anderson did a superb job managing the recall repair of my 2017 Escape. He is kind, polite and brimming with integrity. He kept me updated and made sure everything was done right. I cannot recommend Maroone Ford more highly.
Cody Sabata
★★★★★
a year ago
Andy Alore went above and beyond my expectations. My Ford Bronco experienced an engine failure just before Thanksgiving, but Andy's exceptional customer service and expertise gave me confidence in their ability to fix it. They were very communicative throughout the process and even provided a rental car, allowing me to drive across states for Thanksgiving. I highly recommend Andy Alore and his team to anyone in the area needing service.
Fredrick Delehoy
★★★★★
2 years ago
Josh was great at taking care of us and the car. He was great about letting us know what was going on and the problems that came up so we could plan ahead. He helped us get a rental since the work was a big project and it was going to take a long time to get my car back. Thank you Josh for your help and keeping us informed.
Michael Thomas
★★★★★
a year ago
Mike Maroone Service Consultant Joshua Anderson did a fantastic job with my service problem. He handled all of the details and ensure the work was completed on time to my satisfaction. Thank you Joshua Anderson.
JBL
★★★★★
a year ago
Maybe the best service I’ve had with any car so far. Proactively getting videos with details on the condition (all good stuff, not an “upselling” video). Quick turn around and the waiting area has all amenities you can think of. Will definitely come back.
