About Business
Firestone Complete Auto Care brings expert Car Repair solutions to the local community in Ann Arbor, MI, Ann Arbor. From Tire shop, Auto air conditioning service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Ann Arbor, MI appreciate their attention to detail, leading to a consistent 4.0/5 rating from 334 reviewers. By focusing on the specific requirements of the Ann Arbor, MI area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Ann Arbor, MI and beyond.
Google Reviews
Robert Stiffler
★★★★★
3 weeks ago
Had brake pads and rotors on front replaced 5 mos. Ago. Began experiencing a little steering wheel shimy at 40 mph. Firestone replaced pads and rotors per warranty. Good now. Nice to know a company stands behind their warranty,!
Andy Noriega
★★★★★
2 months ago
Firestone has been my go-to mechanic because they are consistently reliable and honest. Every time I’ve gone in, the staff has been professional, clear about what needs to be done, and respectful of my time. I trust them to explain issues without pressure and to do quality work. If you live in Ann Arbor and are looking for a dependable place for car service and repairs, I would definitely recommend Firestone briarwood .
William Lockwood
★★★★★
2 months ago
I have used the Briarwood Firestone for years. The customer facing staff is great. They understand cars and what ails them. But, most importantly, they understand people and deal with their customers with friendliness and respect. You can go here and be sure you are being well served.
Luke Sparkman
★★★★★
10 months ago
I recently got into an accident, and my front bumper was pushed in, pointing dangerously close to my brand-new tires. I was worried it would start rubbing and damage them. I called Firestone in Ann Arbor, and they told me to bring it in to take a look. From the moment I arrived, Russ went above and beyond to help. I was still shaken up from being hit, but Russ was kind, patient, and genuinely caring. He reassured me they'd do their best, and they absolutely did. One of their technicians, Terry, carefully bent the bumper back into place, saving my tires from any damage. Even though I was willing to pay for their time and service, they refused; they simply wanted to help. That kind of generosity and humanity is rare these days. Because of this experience, Firestone in A2 has earned my trust and future business. Thank you, Russ and Terry. You didn’t just fix my car, you made a really stressful moment feel a little lighter. You’re both lifesavers, and I’m incredibly grateful!
Tony Weldy
★★★★★
3 months ago
Briarwood Firestone is AMAZING!!! Russ and his Top teir Team of Techs will get things DONE quickly & fair Prices! 5 stars
Eugenia Rankins
★★★★★
Edited a month ago
Awesome service! The team made it easy for me to schedule my appointment. A special thanks to Steve, Danielle, and Angel for taking care of me and being so thorough with the details and options for my services. Thanks, guys!
Samantha Kincaid
★★★★★
3 months ago
My family has been going to Firestone for a long time. We always get great service at the briarwood location: they get us in quick, fair prices, really helpful, out quick. I’m also a fan of being able to go to the mall to shop while I wait :)
C.J. Snow
★
☆☆☆☆
5 months ago
I had an electrical issue with my car that resulted in a main fuse needing to be replaced. I got a rental car for a couple of days until my car was done. I dropped off the rental and shuttle to get my car. Everything was fine until I started my car. The service person didn't reset the codes so my dash board lit up. I went in a was told the only person that could do that was gone for the day and I'd have to bring it back in tomorrow (which would require me to get another rental car), AND that clearing the codes is not part of the service and their would be an extra charge. In what universe do you replace a main fuse and not clear any DTCs? I was a fairly regular customer. My business just went elsewhere.
Nelson
★★★★★
5 months ago
After much frustration at other places, I've been coming to this location for about 2 years every 10k with numerous long term Hertz rentals. Angel and Steve, along with all the techs, have always gone above and beyond in order to ensure accurate and timely service. Moreover, I drive 30-40 mins from my home, where there are other locations and providers, because of this location's commitment to excellence and its customers.
Aidan Veloso
★★★★★
3 months ago
Great experience at Firestone. Steven at the front desk was really nice and super helpful. The service was fast and everything was explained clearly. They got my repair done quickly and made the whole process easy. Definitely recommend this location.
Aneesa Buageila
★★★★★
4 months ago
I have been going to this firestone for oil changes for decades, but recently brought my car in for a series of major repairs. All the staff here are wonderful, especially the manager, Steve. They actually care about your vehicle and your experience.
Diana
★★★★★
3 months ago
Fixed our tires several times. Good road hazard protection. Have had car repairs done here for 15 years. Always reliable work, great customer service all around.
Leon A
★★★★★
4 months ago
I needed an emergency tire replacement and they were extremely helpful to get it done the same day. Very friendly staff and straight forward pricing without any hidden fees etc. Highly recommend their service.
Anna Q
★
☆☆☆☆
3 months ago
Do not go here for an oil change. Not only was our oil pan broken in the process, 5 months later we find out the oil filter has not been changed AT ALL. And this is after the oil filter has been leaking oil and causing a horrible smell. After towing the car into a repair shop and paying out of pocket for this diagnostic, we are paying to fix something that can easily be prevented. DO NOT COME HERE.
Jon Asher
★★★★★
2 weeks ago
Took great care of me, found me discounts. Listened to what i had to say and did a really great job. Strongly recommend
Jackie MacDonald
★★★★★
5 months ago
It's so easy to make an appointment online and Everytime I go to the Briarwood store, Russ the manager makes sure my car is well taken care of. Russ and his staff make sure that they explain everything in great detail when you bring your vehicle in for service. Its a big plus when you can trust the staff. You know for sure that their not ripping you off.
Amy Hilliker
★★★★★
3 months ago
We always get great service here. In particular, Angel is lovely to work with, honest and straightforward. Definitely recommend taking your car here for oil changes plus everything else too!
RED Harrington
★★★★★
2 months ago
An incredible team...honest, caring and punctual! A definite recommend. Nothing to do with this team, but for the love of cereal and milk, make a service history printable in its entirety. One service at a time? It is 2025.
rcjeff Lane
★★★★★
a month ago
They were helpful with getting a friend. Act on the road. The tire they had was probably better than we needed, but they found a way to get us a little cheaper on price.
Joe Morales
★
☆☆☆☆
6 months ago
I brought my vehicle in for service for brakes. I was getting pulsating brakes and the service quote recommend the tires get changed, collect changed and spark plugs. Total was 1200. I initially authorized it but after realizing the price I called to have it cancelled. Angel, the service tech, told me the spark plugs are already out, and I have to pay for the new ones. I was fine with that. When I arrived, I was told that they put the old spark plugs back in! Angel said the new ones were in, but the service manager said he told them to put the old ones back since I canceled? But I was told there were changes. I was charged $200 for service but no spark plugs in the car. So I was lied to and robbed of money and got no service done. This place is a scam and ran by criminals. Never again will I go here or recommend this place.
