BMW of Ann Arbor Service Center

Sarah Newland

★★★★★

4 months ago

Fantastic recent visit for an oil change. Wonderful, kind customer service and it only took an hour. It was amazing! Thank you

Darcy Campbell

★★★★★

5 months ago

Neal in the service department was very knowledgeable, professional & polite. We had a confidence inspiring dialog about the problem & the fix. Great to work with.

Chris Kleindorfer

★★★★★

4 months ago

I had a problem with one of my sensors and they were able to address the problem and fix it quickly. They even sent a very nice video showing everything they inspected on my vehicle. I will definitely use them again thanks, Chris K.

Bassem Krayem

★★★★★

a month ago

Excellent experience as usual at the dealership. Mo, Dusty and Carol are awesome team to work with and never disappoint.

Uli Gollwitzer

★★★★★

4 months ago

Many nice people and car enthusiasts at this place! I always feel treated well and foremost don't get oversold on services! Happy to drive the little extra miles to go to this dealership over other options.

Derek Weller

★★★★★

4 months ago

There was a small problem with the oil change. However, Dusty went out of his way to make the situation right. Furthermore, he wasn't even the person assigned as my service contractor. I appreciate his willingness to go above and beyond the call for customer service. Also, Carol went out of her way to accommodate me with a loaner car. Thank you for the excellent service provided this week.

John Hurley

★★★★★

4 months ago

Just simple process with the night box drop off, as I was leaving town for several days. Shawn Durham called me first thing, and handled the entire process flawlessly. Loved the video walk around by the technician as well. Extremely professional. Thank you BMW of Ann Arbor, and thanks Shawn for such great communication and care.

Sherif ElMessiri

★★★★★

4 months ago

This is the one! The service center that sets the bar! GREAT Service! Sharp and experienced staff! Detail oriented! Saved me $$$ Timely service! Easy communication (text) Special thanks go to: (in order of my interactions) - David in Parts - Danny in Scheduling and Customer Service - Shawn my Service Advisor - The Unknown certified mechanic Now for the detail: After years of mixed experiences with other metro area shops, both dealers and indies, I decided to drive the extra hour and try the Ann Arbor BMW dealer to deal with my differential. From the first phone call with David in parts, David was able to source the part in the USA when other dealers couldn’t…I would’ve had to wait for it to be shipped from Germany, 3 weeks! David was able to locate one domestically without much effort. He also gave me hope that I might not have to pay a full arm and leg for the work. Danni/Danny was a pleasure to chat with both over the phone and in person! She’s a rare asset, she makes your customers feel heard and takes the time to listen and provides a comfort level most other shops don’t care to offer. Shawn was sharp, focused and gave me confidence that my car would be taken care of. He provided an easy way to communicate directly with him, via text. Super convenient and he’s always responsive. When I picked up my car, Shawn explained what was done, what they observed and what my next steps would be. It wasn’t just a transaction. By the way, my car drives like it’s brand new, hasn’t been this good in years! Thank you Shawn, Danny, David, and my Mechanic! I’m bringing my car here and only here for all future maintenance. Great job!

Chad

★★★★★

4 months ago

It all started from getting out of the car with the attendent. Neal and the team again were awesome! He was very thorough when going over the paperwork from the work completed and with the recommendations of future work. I am coming back. You should too!

Candice Wilson

★★★★★

3 months ago

I'd bounced around to a few other shops but decided to give the dealer a try for this round of maintenance on my 5 series. I was very impressed with both how well the service staff took care of me, kept me informed, and how reasonable the work performed was. I'll definitely be going to BMW of Ann Arbor for all of my future service needs.

Joseph Jackson

★★★★★

3 months ago

Outstanding experience with BMW. The professionalism, attention to detail, and quality of service truly reflect the excellence of the brand. From start to finish, everything was handled with care, efficiency, and respect. The staff was knowledgeable, welcoming, and committed to making sure my experience was seamless. I highly recommend BMW to anyone looking for performance, reliability, and top-tier customer service.

Katrina Wade-Golden

★★★★★

4 months ago

This dealership is great! The BMW Service Team is phenomenal. They are exceptionally knowledgeable and client-centered. The service manager there, Mark Wade, runs a tight ship. And I am always pleased with the care and attention that is shown to me at all my visits. Thank you to Mark, John (Sales Manager), Carol, Neil, Shawn, and all the other support staff who assist me when I visit. Keep up the great work. I appreciate you! - Dr. Katrina Wade-Golden 💝😊

Hussam Kashlan

★★★★★

5 months ago

The experience was flawless and efficient. I brought the car at my appointment. Dusty, the service advisor I usually work with was off that day but Neal stepped in and helped me immediately. Carol had my loaner ready before I even could Go to her office. The car was done quickly and they sent me the review video. As always, the experience was phenomenal.

Michael Hadjinian

★★★★★

a month ago

Shawn Durham and Carol Leisure at BMW Ann Arbor always make you feel your concerns are important and your vehicle is cared for promptly. John Moyer and Alex Upshur give you the highest level of professional sales experience you could ask for. The relationship i've built with this store is highly important to me and my family and I am looking forward to continue this journey with BMW Ann Arbor!

lila odeh

★★★★★

a month ago

I would like to commend Shawn, the BMW service advisor, and Carol, the Service Queen, for their outstanding service. They were attentive, knowledgeable, and went above and beyond to ensure my experience was enjoyable. Their professionalism and dedication to customer satisfaction truly made a difference. Thank you, Shawn and Carol, for your excellent service!

Joseph Golden

★★★★☆

3 months ago

This one was a bit annoying. I had scheduled to do the typically twice a year summer/winter tire switch. When I came in for my ioriginal appointment it turned out I needed a lot more schedule maintenance work done (spark plugs, filters, oil, etc). That took more time than was scheduled so I had to reschedule. Given this is all in the system, it should have indicated that when I originally scheduled and saved me the grief of having to reschedule. The next available appointment with a loaner was two weeks later. Dusty mentioned that I should call Carol to ask if she could schedule me sooner. I called Carol three times and left messages, once with Dani at the front desk. I never got a call back. No big deal that I had to wait on the appointment, however it would be nice if I got a call back to explain that there weren’t any appointments available sooner. The appointment went fine and Shawn and Dusty were great, as usual. The maintenance was done well - no issues. I’ll keep coming back to BMW - we own two and have bought 6 from your shop. I’m ok with paying more at the dealership however I expect great service for the price.

Troy L

★★★★★

3 months ago

Normally, I work on my car myself. However, sometimes even a simple job can become unexpectedly complicated and require urgent help. BMW of Ann Arbor is only about 3–5 minutes from my home, so we’re practically neighbors. When I was adjusting aftermarket exhaust tips, one of the exhaust clamp bolts snapped due to rust. I tried to remove the broken bolt myself, but it didn’t go well. Neal, a service advisor I’ve worked with many times over the years, quickly helped me set up an appointment and arranged for a technician to measure the clamp diameter accurately. Since the exhaust required a non-BMW OEM clamp, the technician did a great job sourcing the correct part and reinstalling the exhaust tips properly. The cost was very reasonable and a great value. After the service, they also performed an inspection and provided helpful advice about the condition of my car. It’s great to have a trustworthy shop so close to my home, and I’m thankful for the consistent support over the years.