Firestone Complete Auto Care

Kg Brown

★☆☆☆☆

2 months ago

I have been going to this shop for years and with multiple cars. Today i dropped my car off at 2pm. Was told they would call as they normally do. At 7 i returned to discover my car outside and OPEN, in the same spot i left it. No one bothered to call me and say a single solitary thing. I AM LEFT WITH NO CAR AND WITH NO KEYS. I will NEVER RETURN

Mary Donovan

★☆☆☆☆

5 months ago

I bought a tire to replace one that I was told could not be repaired. I returned the next day to have installed,and they installed but took the wrong tire off. The one that was supposed to be replaced is on my car and going flat right now again.

Lanet Hall

★★★★★

3 months ago

Customer service is top notch! My tires were low on air pressure with the warning light screaming at me. With no appointment, I requested air for my tire. Not only did the technician check air pressure in the concerning tire, but also the other tires. I feel grateful for Firestone serving our Newport News, Virginia community.

Stephen McLeod

★★★★★

5 months ago

Front staff is excellent, I made an appointment ahead of time. My Jeep was taken back immediately and the oil change completed. They made some suggestions on other items and I will be addressing them in the future. Everyone was really very nice with wonderful Customer Service.

Cathee Wolford

★★★★★

3 months ago

Tina was very friendly and knowledgeable. She explained the process and need for future services. A mechanic who worked on my car was also knowledgeable and engaging with me. My concerns were addressed.

Scott

★★☆☆☆

3 months ago

The last 2 times I have taken my vehicle here, the shop has failed to contact me in reference to the status of my vehicle. This caused me to be without my vehicle longer than needed. Most recent visit for state inspection. I dropped off Sunday called to check on Monday around 2:30 pm it wasn't done yet, never heard back on Monday so I had to call Tuesday morning at 7:30 to find out it failed inspection due to a turn signal bulb. At this time I authorized replacement of the bulb. Called back at 10:55 to check and was told inspector hadn't come in yet. That tells me it was inspected and failed Monday but no one contacted so I could authorize repair and pick up Monday. I had to call back at 4:15 to check status and was told it was done but no one called to notify me. The first time this happened was for a tire purchase and they never called to tell me it was done causing me to be without my vehicle for another day unnecessarily. This is very inconvenient

emoragneel

★★★★★

5 months ago

Tina was amazing. Great customer service, explained everything in detail, give me additional info on my card service schedule. I even asked if they fixed bikes and she give me the name of someone who does. Jayson was also great. With those two working together, I will be back.

Phil Ryland

★★★★★

2 months ago

Honesty! Having issues with front end suspension, they did an overall and inspection and were extremely honest with what they found. Helped to diagnose the problem. Glenn (mechanic) was very knowledgeable and communicated very well all the issues.

Ellen Jones

★★★★★

6 months ago

They are awesome. Get it done . Good worker. Awesome respectful boss . Explain everything . Got senses . Now got too fix my transmission li was gone . seal some around senser . Hope I still have car lord 🙏🏿

Casey Moton

★★★★★

a month ago

Very friendly staff! They were quick plugging and repairing my tire for me in less than 15 mins!

Robert Hall

★★★★★

7 months ago

This was my first time ever going to Firestone and I will absolutely come back. I dropped my car off for a state inspection and I planned to pick it up the next day but they got done with it by the end of the day which was so amazing. Liv was a joy. She was super sweet, very quick and attentive. I had a lovely time talking to her while she finalized everything and it was so nice

Bryan Nelms

★★★☆☆

7 months ago

This is the second visit my Ford Mustang wheel cap came up missing. Recently the vehicle received front end and side damage repair on the passenger side. The right and left turn light were operative. I personally put a bulb in the right passenger side. I got a call both needed to be replaced. They both worked when I left it on the lot the previous evening. Customer service. Over 20 years doing business with your company I have lost a wheel lock and 2 caps. The timing on the last wheel cap was discovered within 40 minutes. I made the mistake not to take pictures at leaving and pickup. Pickup I was focused on the lack of CARE and COURTESY possibly when I asked could they simply check the fuses on the turn signals. His response was detailing the electrical diagnostic and cost. Where did we stop trying to at least show customer concerns?I continue to see an upsell push and questionable inspection intentions. The counter associates were awesome. I didn't ask for a manager.

Reginald Julian

★★★★★

6 months ago

Tina and Jason were amazing at their job and helping me out with the process. Awesome job and bravo Zulu to them and their professionalism. I would recommend anyone to go there to have the excellent services from Firestone!

Plxo

★☆☆☆☆

2 weeks ago

Horrible diagnosis, Absolute nightmare, said my engine was gone, when it was a simple fix!! JUST STICK TO REPLACING TIRES!!

Elizabeth Ferrell

★★★★★

8 months ago

We had my car inspected and aligned, also oil changed. Very professional and efficient. Kept us informed about everything. Outstanding service. Will always recommend this team at Firestone in Denbigh, Newport News....They are the best!

aida Castro

★★★★★

9 months ago

Jason and Tina were AMAZING!! Very patient and helpful with my transaction. I had to go through my tire protection plan "assurant". They kept asking Jason to e-mail them forms a couple of times, Tina jumped to assist him. And with their collaboration the process went very smooth, efficiently and quickly!! They are both AWESOME!!

Tommie Mohr

★★★★★

4 months ago

Everyone I dealt with was very friendly, courteous, and professional. Pricing was reasonable and I wasn't asked to purchase services that I didn't need.