About Business
Firestone Complete Auto Care brings expert Car Repair solutions to the local community in Union City, GA, South Fulton. From Tire shop, Auto air conditioning service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Union City, GA appreciate their attention to detail, leading to a consistent 3.3/5 rating from 412 reviewers. By focusing on the specific requirements of the Union City, GA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Union City, GA and beyond.
Google Reviews
guy phillips
★★★★★
2 months ago
This Firestone location cares about their customers. As a vendor who services this location weekly, I've seen how they treat people with respect and honor their business.
Brenda Lowe
★★★★★
7 months ago
The customer service received from the staff was excellent. Very friendly and helpful. Ms.Sheila and technician Travis very professional. I will be bringing my car back for service when needed. Keep up the Great work Firestone in Union City 🤗
Cailin Mosser
★★★★★
6 months ago
Got a flat tire on 85S, SCARY, right? Thankfully I was able to get to the next exit and see the Firestone shining at the end of a very stressful moment, as I didn’t have a spare. Randy at the front desk was upfront and kind. They were busy and maybe even short staffed, but they got me taken care of. Thank you!🙏🏻
Linda Young
★★★★★
6 months ago
Shawn , at Firestone is the BEST! He is always so kind, professional, and goes above and beyond to take care of me. This location is hands down the best of all time – I wouldn’t go anywhere else. Thank you, Shawn , for always providing such excellent service!
Jaslynn Tarver
★★★★★
6 months ago
My visit at Firestone was great. I went for a quote and ended up getting the service done in a timely manner with no appointment. Randy took great care of me and even the gentleman providing the service on my car updated me.
Rosalyn Martin
★★★★★
9 months ago
I came late in the day for my oil change. There was a bit of a wait and that didn’t bother me. I was happy I was able to be seen so late in the day. Also, I was given a realistic wait time. The customer service attendant was extremely pleasant. I left and got food and was notified when my car was done. My service was awesome and my car is running great and smoother than before.
Jessica Perry
★
☆☆☆☆
5 months ago
Don’t go to this location. You will be waiting in line for over 10 mins even when you were on time for your scheduled appointment. They are very unprofessional and rude. The man that was checking people in was stalling on purpose to hold up the line. I don’t recommend at all. Zero stars for the whole establishment!
Doris Pittman
★★★★★
4 months ago
Went in due to check engine light. Crew was able to diagnose my issue, work me in while I waited, and had me rolling in under 2 hours! AMAZING SERVICE ALL AROUND!!
Godfrey Bacon
★★★★★
6 months ago
Staff was friendly and professional. Went above and beyond to offer me the best deal on a set of Firestone tires. GM thanked me for my business as a 1st time customer by giving me a car washing kit to include a bucket, car wash detergent, microcloth and spounge. They definitely earned my trust to return for future vehicle maintenance. 5 star service. Highly recommend for your complete auto care needs.
Letitia Crosby
★★★★★
2 months ago
Mr. Shawn was professional, listened carefully to my concerns, and offered great customer service. I will be doing all of my business at the Union City Firestone from now on.
Mr. Melvin Davis
★★
☆☆☆
Edited 7 months ago
I brought my truck to the shop about 10:40 AM on a Saturday morning. I spoke with the manager Shawn about a battery on the day before (Friday), he told me the battery was in stock. I made an appointment for Saturday morning. I got to Firestone on Saturday morning and it was not in stock and instead of the manager Shawn telling me, he ordered the battery from another store and had me waiting without acknowledgment. It’s going on 2PM and I been here since this morning. That's close to four hours. I did not appreciate how my experience at this Firestone store was. The customer service was not transparent at all. I understand they were trying to get the sale, but at least give the customer an option to make the final decision on if they want to wait on the service. When the battery finally got to the store at 2:30 PM, the technician named Courtney put the battery in my truck. I appreciate him for being understanding on how I felt as customer. He did everything he could to make the situation better.
Johnny Johnson
★★★★★
2 months ago
Professional, prompt, informative, yes I would recommend this Firestone facility to friends and family. Both managers or supervisors that was at the front were very patient and helpful. Thanks again gentlemen.
Larry Hutchins
★
☆☆☆☆
a month ago
Took my car in for front end crackling noise, they charged me as if it was fixed. The noise is still there, and the machanic wrote on the paper no oil in vehicle. But didn’t recommend an oil change. Just gave me back my vehicle without oil. I noticed this on the receipt when I arrived home. I still have the loud crackling noise I took my vehicle back and the Sunday manager gave me an oil change. But the machanic that checked my car said to me , that he can see where the machanic who worked on my vehicle did some work on the front end . But the car is still making a crackling sound.
David Carpenter
★★★★★
2 months ago
Shawn is extremely knowledgeable and shared personal experience and helped me select the optimal tires for my vehicle. After riding on them for a while, they are perfect.
Chassity Pointer
★★★★★
4 months ago
I felt taken care of yesterday. I felt confident that the work was being done correctly and not just for money. I felt like I wouldn’t have to check behind the technicians. Neil kept me updated the entire time which doesn’t always happen when you drop your vehicle off.
Jamir Rodriguez
★
☆☆☆☆
5 months ago
Booked an appointment for an alignment, called ahead as well. They told me an 1hr wait which why I decided to stay & wait for the vehicle. An hr has passed they haven’t even begun to start the alignment. Customers without an appointment received immediate service over the customers who actually made an appointment so they would not have to wait for walk ins. More concerned with buying a food plate than actually doing their job. Inconsiderate of people’s time & no sense of urgency from this location. Would not recommend if you actually have things to do after your appointment. If you have all day to do nothing then this place is perfect.
Harry
★
☆☆☆☆
2 months ago
We got a flat tire on 85 and called this place up. Niel picked up the call, sounded pissed off we even called and told me he could take care of our problem “if we hurried”. We got to the tire shop 5 mins after our call, and he came out looking visibly irritated that we were even there and then told us he couldnt help with anything and he was not going to stay a minute past closing time. I think his mom is mad at him or something and he was taking it out on us. Anyways, he couldn’t even tell us any other options in the area (as expected from this tier of boner), but we found Tire Xpert and they are the most professional tire team I’ve ever dealt with. Avoid Niel and take your money somewhere else! Godspeed
King Petty aka DaFLKid
★★★★★
3 months ago
I have been a loyal customer at this Firestone location for the last six years, and they have always ensured my services are done correctly. Recently, there was a minor issue with a tire patch. I understand that no one is perfect and mistakes can happen, but what truly matters is how a business handles them. When I returned two days later, the technician and the Store Manager, Shawn, immediately took accountability for the accident. Shawn went above and beyond to make it right, especially considering the tire only had 9,000 miles on it. To me, taking ownership and correcting a mistake is priceless. It is that level of integrity and accountability that keeps me coming back. Highly recommended.
Sonja Stewart
★★★★★
3 months ago
I love this location. The service is great! Sean was very informative and detailed with my car issue. He was very helpful in assisting me with resolving a recall issue. The mechanics and employees there are friendly, very service-oriented and knowledgeable. They also provide quick service. I would highly recommend them to anyone looking for a great place to trust their vehicle with.
Beast Mode SCF
★★★★★
3 weeks ago
I’ve been buying my tires from this location for years. I must say, I had the best experience this past Sunday with the Neal, the new manager. Neal was very helpful, pleasant, and inviting. He had the tires I requested in stock and he and his team got the job done efficiently. Thank you again Neal for the great service!!!
