Firestone Complete Auto Care

Taylor Figueroa

★☆☆☆☆

5 months ago

What a joke of a shop. Made an appointment for a tire repair and they tell me it's non repairable so I buy a new tire and they say 45 minutes to an hour and it was almost an hour and a half with an appointment... I told them I wanted to keep the tire and they still charged me for a tire recycle fee. Not only was the tire repairable the small piece is metal in the tread never punctured the tire at all and they didn't even attempt to remove it. The sprinkles and cherry on top was they didn't even fill my other tires to match the psi when I told them the others were low and needed air too. When I get in my car to leave they had left their iPad in my truck. Like carless and useless tire shop don't go here.

Matt

★★★★★

4 months ago

Ricardo was able to get me in early, let me know exactly what they could do for me and delivered. Turned out I’d driven over a nail and had a slow leak, they got me in and out and really took care of me. Never look forward to getting work done but if I have to, I know this is the place I trust.

Lynn Matthews

★★★★★

Edited 3 months ago

7/ 2025: My check engine light came on Saturday, and I went to Firestone within 1-2 hours of that happening. Eric was VERY helpful. The diagnostic techs were only working on the day I came in (not the next day) so he had them check out my car to see what the issue was. They were able to reset the system (light was due to an issue that was previously addressed by Firestone back in January of this year) I was not charged for the visit, and Eric said I just need to come back in if the light comes on again. I did have to wait a couple of hours there, but the waiting room was comfortable, bathrooms were handy, coffee available, etc. **I normally go to a different Firestone locally (the one on T.O. Blvd), but this location is MUCH better. Cleaner. More bays for the cars to be worked on. Closer to the mall, should the repair take longer than expected ;-) 9-1-25: Had to go back to Firestone when my Check Engine light came on again. The only reason for the 9 instead of the 10 for this visit was that it took a long time for the vehicle to get repaired. Part of the reason for that was that I took the car in on a holiday (Labor Day) Even though the part was ordered the next day, it didn't arrive at Firestone until late in the afternoon the next day (requiring it to be left there one more day) Despite the fact that my vehicle was there 3 days total, I still felt I received good service from this Firestone location for the issue I had. The price also seemed reasonable. Eric, Ricardo, and Ralph were all helpful in answering my questions / getting to the bottom of the problem with my car. I will continue to come to this Firestone location for future car repair needs. 11-26-25 This Firestone location has become my go-to place for car repair. Manager Ricardo and all of the staff are always pleasant and professional. I had an issue in the past with a "check engine" light coming on repeatedly (see above) They worked tirelessly troubleshooting and trying to rectify the problem for me. When they felt that issue needed further attention from the local Ford service department, they referred me to them. This week (day before Thanksgiving), they fit me in for repair of a punctured tire and an oil change. Though it was busier than normal due to the holiday, still got me in and out in a timely fashion. Ralph even mentioned some coupons to me for the oil change/ applied them to my account automatically 👍 I often stay onsite while my car is being serviced. Their waiting room has ample seating, wifi, TV, coffee / water and restrooms. They don't try to push services on you that you don't need, but they do recommend services that may need attention in upcoming months. As a female, it is comforting to find someone who you feel you can fully put your trust in to be sure you get the right service for your car. I'll definately keep coming back to Firestone at The Oaks Mall for all my future car service needs.

Nancy Nazari

★★★★★

6 months ago

I experienced an unexpected flat tire at the end of the day (of course!). Ricardo was able to get my car in (Whew!) and tire fixed quicker than expected. I am grateful for their wonderful customer service and quality work.

a dub

★★★★★

6 months ago

I recently went to Firestone for an alignment and I have to say I’m beyond impressed with the consistent excellent service that I always receive. I was helped by Eric every single time and he always goes over and above and is super kind. Even as I went in this last time and they were super busy and it was towards the end of the day, he took me in anyway so he doesn’t waste my time coming back. I can go in there every time feeling comfortable not just that the job will get done, but that will get done the right way and on my budget. Thank you!

Peter Miu

★★★★★

5 months ago

Great staff. I want to commend Brandon for being very efficient and helpful in choosing the right tires for my driving needs. He remembered my last call with Firestone, which was two years ago. This is an impressive memory and shows that he genuinely cares for his customers.

Kevin Oatley

★★★★★

a month ago

Ralph was very helpful and ensured I made an informed decision on replacing my tires The service center has always treated me fairly and provided valuable support for my families vehicles

Denison Kappas

★★☆☆☆

4 months ago

Needed to replace 1 tire. Was told it would take a couple hours so that they can bring it from a different store. No problem I thought. Ended up taking over 6 hours! For 1 tire! They didnt even start until I went to collect the car, and then gaslighted me as if it always takes this long. Go elsewhere if you want it done in a reasonable time.

Alex Holland

★★★★★

2 months ago

Very kind and professional. These guys really saved the day! An alarm went off in my car, so i came here because it was the nearest place. They said they could fit me in for an appointment tomorrow, but when i explained my situation, they checked and saw that i desperately needed an oil change! So they fit me in, and saved me a huge problem, all before i needed to get anywhere. I can't thank them enough!

eric schupp

★★★★★

3 months ago

Brandon was the single most professional and knowledgeable tire expert I’ve ever met. He really went above and beyond and I will only get my tires from him from now on! Brandon even made sure my car was ready early so I could make it to my family’s Christmas dinner safely and on time. Thank you, Brandon!

Tessa ritchie

★★★★★

4 months ago

Tracy is amazing customer support! She got me a great deal and cared for my service and made sure she did everything she could to satisfy my visit. Love her attitude! Everyone else great as well - personable staff!

john raede

★★★★★

3 months ago

I had a fuel pump replacement done at Firestone at the Oaks Mall, and I can’t say enough good things about Ricardo and his team. From start to finish, the experience was professional, transparent, and efficient. Ricardo took the time to clearly explain the issue, the repair process, and the timeline, which immediately built confidence. The work itself was completed with precision and care, and the vehicle runs perfectly now. It’s clear this team takes pride in doing things the right way — no shortcuts, no surprises.

Ron Crull

★★★★★

4 months ago

Ricardo the store manager at Firestone Oaks Mall is personable, honest, trustworthy and truly cares about the Customer… he ensures his Techs share his quality perspective and do the job right. Been servicing my cars with Ricardo for over 5 years- outstanding!

Harvey Perlitsh

★★★★★

2 months ago

Thank you for hosting the Conejo Valley Cars and Coffee show. The enthusiasm between the spectators and the participants is encouraging. The importance of maintaining Automotive History is shown every time we meet. The proof is in the turnout of all who attend. Thank you for this opportunity to display nostalgia and reminding us of our once youthful days..

Terry Hildreth

★★★★★

a month ago

I made an alignment appt. for 11 AM. My Rav4 was put on the alignment rack at 11:05 AM. I submitted a written request not to check any other items because I am on top of these. All I needed was a 4-wheel alignment. Everyone completed their job with no hassle. I tried the same at the Northridge Firestone. After waiting an hour after my 11 AM appt. I asked when will my car get alignment. After waiting another 10 minutes, I was told the alignment employee went to lunch, and wait another hour. I was told they do not have authority as to when the employees go to lunch. I said since they are NOT organized, I will go to a different Firestone location. I am glad the Thousand Oaks Mall Firestone location did a wonderful job with no hassles. Thank you.

Rick Pister

★★★★★

3 months ago

I had a slow tire leak and took my car to one of the two Firestone locations in my area. I met with Ricardo, who found the puncture immediately and let me know the tire could be repaired, which was a huge relief. Even though I didn’t have an appointment, he was able to get me in quickly so I could be on my way without much delay. I was very pleased with the professionalism and efficiency, which is consistent with my previous experiences at this location and their other store as well. We take all of our cars here for tires and service, and we’ve always been very satisfied with both the quality of work and the level of customer care.

John M

★★★★★

2 months ago

I have five Lexus vehicles, and I take every one of them to Firestone at The Oaks Mall in Thousand Oaks. Their team is consistently honest, knowledgeable, and reliable. They communicate clearly, explain what is actually needed, and never try to upsell or push unnecessary work. What I value most is trust. They give you the real deal every time. The service advisors are smart, professional, and respectful of your time and budget. In an industry where that is not always the norm, this location stands out. Highly recommend this Firestone location to anyone looking for straightforward, high-integrity auto service.