Firestone Complete Auto Care

ebony sauls

★★★★★

3 months ago

I was having a terrible day. Everything that could go wrong was going wrong.. I got a nail in my tire and was fed up. When I went in the employee Anthony, Mr. Calloway was great and perfect to me. He beyond helped me. I got it done for a great price and fast. Anthony must have knew I was having a bad day and did everything to help. I never had such great customer service. He definitely turned my day around. I will only be coming to Firestone from now on for my car because of his great customer service and friendliness! He definitely showed me that some people do not just look at it as their job. I’m very very pleased with my trip to Firestone and beyond satisfied with the help I received!!!

David Jean

★☆☆☆☆

2 months ago

Why I deleted my 5-star review [6 months ago] and gave a 1-star? I received an email from Firestone to schedule an alignment since I purchased the lifetime alignment package. I called the store before 8am and was given a 1:00pm appointment the same day. I checked in at 12:46pm. When I arrived, no one mentioned that the shop was busy or that there would be any delay. There were only 2–3 customers waiting, including me. Despite having an appointment and arriving early, I waited 4 hours and 22 minutes. A technician didn’t even take the car back until I asked about the delay more than two hours later. I didn’t check out until 5:08pm. There was no discount offer for future service — nothing. To make matters worse, the emailed Final Invoice listed the wrong vehicle and included the note: “WRONG VEHICLE. STILL PERFORMED FOR CUST SAT.” Every vehicle on my Firestone account has the lifetime alignment package, so this is both incorrect and concerning. Days later, I completed the post-service [Firestone] survey and was told someone would call within 48 hours. No one ever did. I don’t know why it took so long to service my vehicle. What I do know is that a lack of communication is a form of communication. Because of that, I felt it was only fair to update my review so others are aware that their time may not be valued at this location.

Christy. Imme

★★★★★

3 months ago

I came in to get tires and was helped by a very respectful, helpful, friendly young man. And he was very fast. Some employees at some places take forever or move slow but he was very fast. I was in and out. I believe his name was Anthony. I will definitely be returning if I ever need anything in the future! I’m beyond pleased with my visit there because of him!

Abria “Jamar” Harris

★★★★★

3 months ago

I had a great experience at Firestone on North Monroe. The service was excellent, the staff had a very pleasant personality, and they were quite informative throughout the entire process. Anthony was especially outstanding, he’s a great worker who took the time to explain everything clearly and made sure I was well taken care of. I truly appreciate the professionalism and will definitely be coming back. Highly recommend!

Certified Hero

★☆☆☆☆

2 months ago

Review subject to change. But for now, it's 1 star. My van needs new ground straps. Specifically the engine to chassis ground. That is all. But for some reason, the technicians won't even pop the hood on my vehicle to inspect the problem. I had the vehicle towed to Firestone the night before my appointment. My appointment was at 9am....However, I was not contacted by Firestone for the entire day....It wasn't until I called them that I found out they hadn't even inspected my vehicle yet. - - So, now it's the following day, and I still have not been contacted by Firestone.

Patti Dodson

★★★★★

3 months ago

This is one of the best experiences ive had with getting new tires for my car after discovering a bubble in my sidewall. I stopped here and a girl named Amy made everything so easy and was able to save me some money and made it affordable. That really matter right before Christmas too! They also were able to get everything done fast and I didn't have to wait long at all!

Kaylee Day

★★★★★

3 months ago

Best experience getting an oil change, done in less than an hour. Just enough time for me to walk down to Leroc in Hotel Duval (2 buildings down) and get a nice Starbucks latte & breakfast. They didn’t try to sell me anything other than what I came in there for. 100% will come here for future oil changes.

Bernard Cumberbatch

★★★★★

3 months ago

Great experience and great people! Walked 5 miles to this firestone to get a quote on the cost to fix my car. The quote I received was so reasonable that had extra money to afford an Uber to bring me back home. Thank you firestone and your amazing staff.

Turbo herring

★★★★★

5 months ago

I had an amazing experience at Tire Kingdom! Whitney went above and beyond to help me out — she was friendly, knowledgeable, and made the whole process super easy. She took the time to explain everything clearly and made sure I got the best deal possible. It’s rare to find customer service this genuine. Thanks to and the team for taking great care of me — I’ll definitely be coming back and recommending this location to friends and family!

Sarah Herrin

★★★★★

3 months ago

I recently had the pleasure of visiting Firestone, and I must say, the experience was outstanding. From the moment I walked in, I was greeted by a cheerful woman named Amie. It was a breath of fresh air to have a female help me with my issue. She helped me find what I was looking for and made me feel less "out of place" for a manner of speaking. I will definitely be coming back to this location! Thank you Firestone and Thank you Amie!

Thomas Pantoja

★★★★★

3 months ago

Amazing shop with great employees and customer service! The kind and helpful young woman at the front of the store Amie was amazing and got us a quote for new tires as we are traveling and needed new ones, was very pleased with the price for all 4 tires and service so I bought 4 new tires because of the price, professionalism and knowledge of the employees and customer service they provided. Will be a returning customer.

Mohammad Mehedi Hasan

★☆☆☆☆

3 months ago

I went for basic vehicle checkups, honestly their mechanics aren’t expert and knowledgeable. The output report isn’t in good format, its kind of recommend everything they check, not based on priority. They take too long time and their system is old, desk people aren’t expert. Cheap but not recommended. Tires plus was better.

Andrew Krut

★☆☆☆☆

a month ago

Don't recommend coming to this location for anything but tires. 1st time came in for a oil leak, they fixed it but as soon as drove off the lot my Jeep stalled out. It wouldn't start someone did come out and help to get it running to get it back to the shop. Had it for another day to fix whatever they did to it free of charge. I gave them a second chance when my check engine light came on, on Feb 3rd. They ran a diagnostic test it came back my O2 sensor had oil leaked on it. They fixed it but again I drove off their lot and my coolant sensor came on and was overheating so went back to them to get it fixed a day later free of charge. It doesn't seem like the test drive vehicles after they are fixed unlike the other firestones I have been too

A L

★★★★★

4 months ago

I do not know where to start, this store amazes me. I can’t say enough! Best Firestone in the District and I would never go to another Firestone for service other than this one. Jesse, Dustin, Anthony and every tech/mechanic is superior. If I can give six stars I would. I have never been happier with a firestone. I can say so much more.

Get Me Right Computer Repair

★★★★★

3 months ago

Amie, Daniel I want to thank everyone for they quick help they was supper fast with my service about my gas issue everyone that work on my car I want to thank you thank you happy holidays

Tom Baxter

★★★☆☆

a month ago

Oil change and extra $10.00 service did not include filling windshield washer with fluid nor checking trans oil nor adding antifreeze. I wonder if my oil was changed or my tires rotated. I did get a recommendation to change my brake fluid for $99.

Sonya Sealy

★★★★★

3 months ago

Jesse Wiseman and Anthony at the North Monroe location were exceptional. They provided honest feedback regarding my vehicle’s service needs and I would recommend everyone to go see them. They’re professionalism is great!