Firestone Complete Auto Care

Andrea Walsh

★★★★★

3 weeks ago

Victor at the front desk was absolutely amazing. He explained everything to me and helped me get the best deal! I was uneasy at first because I've not had the best experience with auto shops in the past. However, he showed me what needed to be done and how to make the repairs last longer. I will definitely return here in the future!

Kelly Hereford

★★★★★

a month ago

I can’t speak highly enough of the service I received at Firestone. I dropped my vehicle off first thing on a Saturday with a flat tire, needing to drive my kid to Ramona for his birthday party later in the day. I got there at 7am, spoke with the manager, Eddie, and explained the situation. He was amazing! He gave me several options for different tires and helped me choose the one that was right for me. He had the vehicle turned around in time for me to take a gaggle of kids to play paintball. I was so impressed with the level of customer service. Highly recommend!

Bryan Bernardo

★★★★★

3 months ago

The service was quick and efficient! I had a screw in my tire and the worker was able to take care of it within a matter of minutes! Advised that if there was any problems over the course of a few days that all I would need to do is return and they would handle the issue promptly! Definitely recommendable for their efficiency and reliability!

Bill

★★★★★

Edited a month ago

Victor was extremely friendly and helpful on the phone. My truck was leaking a lot of radiator fluid. I made an appointment for 8am the next morning and dropped it off. They called me within 90 mins with the assessment and had the water pump and hoses replaced by 3pm the same day. Price was fair and competitive. Service is trustworthy and reliable. I would take my truck there again.

Myrka Villarreal

★★★★★

7 months ago

I had a truly amazing experience with Raymond at Firestone on Murphy Canyon. I barely made it to the shop with a completely flat tire!!! I was scared, panicked, and didn’t know what to do. As soon as I walked into the auto shop and asked for help, Raymond immediately saw how distressed I was. He calmed me down with so much kindness and reassurance, it honestly felt like God had sent me an angel. Raymond let me know right away that he could take care of it, and within about 10 minutes, he had the tire fixed! He also offered me a great price for new tires and explained everything so well. His service was above and beyond! I’m fascinated by how quickly and professionally he handled everything. He truly represented the Firestone brand with excellence. I’m forever grateful for the way he helped me that day. Raymond definitely deserves a raise! Thank you Raymond !!!!

Isai Perez

★★★★★

7 months ago

Eddie is the man!!!! Great customer service, took care of my Tesla and got me the right tires and the best deal. Very helpful and very informative he cares about his customers. Other locations in the area should take note on how to provide excellent customer service. 5/5

Mazudin Amini

★★★★★

5 months ago

Amazing Service from Victor Garcia! I had an excellent experience at Firestone Complete Auto Care on Murphy Canyon Rd. Victor Garcia, the Service Manager, was incredibly professional, honest, and helpful from start to finish. He took the time to explain everything clearly, gave fair pricing, and made sure my car was serviced quickly and done right. It’s rare to find someone who genuinely cares about customers and their vehicles like Victor does. I highly recommend seeing him if you want great service and peace of mind. Thank you, Victor, for going above and beyond!

Polly Clark

★★★★★

a month ago

Victor and Eddie are amazing. So honest and fair. Great choices for new tires. Took time to explain and ask my needs. I highly recommend them. P. Clark

Scot Wolfe

★★★★★

3 months ago

Best customer service I’ve seen in the auto repair business. Shone went above and beyond the call of duty. Everything was explained well. No surprises and just you just earned a customer for life. Thank you Shone and the entire Firestone family of employees. I unequivocally recommend Shone and Firestone (Murphy Canyon and Aero) for all you service needs. Scot Wolfe

Tara Atigh

★★★★★

4 months ago

I had such a great experience at Firestone! Shone was awesome — super friendly, helpful, and made sure everything went smoothly. He explained what my car needed in a way that was easy to understand and kept me updated the whole time. The service was fast, honest, and my car runs great now. Definitely recommend Shone and Victor and the entire Firestone team for anyone needing reliable car care!

Christina Grendzinski

★★★★★

3 months ago

Israel was super professional, courteous and knowledgeable. We had a slight emergency having just run over something in a parking lot down the street. Israel told us our tire cannot be repaired because of the sidewall damage, however, offered to put our spare on. He is such and kind and motivated worker!

Jenna Holmes

★★★★★

4 months ago

Had a great experience here! Needed new tires and my engine light was on. Shone was so helpful and kind. I am not the most educated on cars and he talked me through everything to find the best solution for my car. Came in with no appointment and service was quick and easy!

Jasa Ferraro

★★★★★

a year ago

Nice to know I can bring my car here and trust the mechanics to fix anything properly. I do most maintenance on my car but I don’t maintenance nails in my tire. Asked for them to tighten the lugs back to 90 ft/lbs and he did just that. Brought it in and completely understood that the wheels were under warranty just under a different car as I sold the previous car they were on. They got me in and out in time for an interview I had to be at by 2pm. Young lady up front is very nice and helpful, bright and big smile when you walk in the door happy to help you. She’s bilingual as well I believe Spanish, so if you need help she’s super helpful. All of them are courteous and hopefully I can work with them again next time for some tires 😁 thanks

Akayla Fleming

★★★★★

4 months ago

Thank you sm Firestone!! The techs did very well with taken care of my car, also my car was in and out of the shop. Shone did an amazing job setting up my appointment and getting me in smoothly. I’m very much happy with my service.

Roxana Ramos

★★★★★

4 months ago

I visited Firestone Complete Auto Care and was assisted by Victor — an outstanding service advisor. He helped diagnose and fix the issues with my car, provided clear and respectful communication throughout, and offered excellent customer service. I’m very pleased with the results and highly recommend requesting Victor if you need trustworthy auto care.

Anne Carter

★★★★★

4 months ago

Been a firestone customer for years, going to different locations, depending on availability. Wherever I go, I'm just happy and satisfied overall. This visit was easy. Attended in no time and the wait wasn't that long. Agent was friendly and knows what's he's doing. Good customer service. Thank you!

dan germaine

★☆☆☆☆

Edited 7 months ago

Today on july 29 2025. me and my mom went to this firestone to have a problem.. too fix. that a prior tech has caused!!!. From This Firestone. ( yes that's right !!!... ( HAS CAUSED. ) and this guy named Eddie. he interrupted me.. that i was having a conversation with another employee. So Eddie SCREAMED at me and treated me poorly in front of my mom as well it was not cool. i did nothing to Eddie to have him come at me in an aggressive manor just to have him SCREAMED at me in front of my mom. He also threatened to block me and my mom to ever going to firestone. that Eddie was not professional at his job. Now, we are getting bribed. for a $100 for for damages. That this shop has caused and with the damaged rim , that's Attempted. MURDER!!!!!. In this photo on top of the rim, you can see that shiny stuff that's where the material was getting scraped out from this shop. Took the rims to another shop and they showed me this.