About Business
For professional Car Repair care in Carrollton, TX, Carrollton, look no further than Firestone Complete Auto Care. Their team excels at delivering top-tier results for Tire shop, Auto air conditioning service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 3.9/5 rating based on 254 pieces of feedback. They have become an integral part of the Carrollton, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Carrollton, Firestone Complete Auto Care is ready to assist with your next project or repair.
Google Reviews
Caroline Rodriguez
★★★★★
a month ago
First time at Firestone very impressed Chico took care of me as I noticed he takes care of all his other customers. Chico also gave me realistic wait time. Explained process of what his coworkers would be doing to my car. He was handling front all by himself and still gave each and every one of his customers his individual attention. Would definitely come back.
Omar Castillo
★★★★★
a month ago
I had some extensive work done on my car, and I decided to take it to Firestone. The store manager, Chico, was incredibly helpful. He thoroughly inspected my car before providing a quote and even applied some discounts, which I really appreciated. Chico is knowledgeable, friendly, and genuinely cares about taking care of all his customers, whether they’re new or existing. I highly recommend visiting Chico if you need any work done on your vehicle. He fixed my suspension, brakes, changed my oil, and even got me new tires all in the same day, and he gave me a competitive price. Thank you Chico and thank you Firestone.
Shantell Williams
★★★★★
3 weeks ago
I have been a customer of Firestone for over 30 years. CHICO is one of the best employees, I've work with. Super helpful. He's personality is genuine, he will go the extra mile to assist you. This my 2nd time working with Chico, I will go out my way go to Firestone on 1005 Josey Lane when Chico is working. The employees are helpful as well, but Chico is a step above.
Nora Bernal
★★★★★
2 months ago
I’ve had consistently great experiences at Firestone - Josey & Beltline. The employees are hardworking, honest, and very understanding. Chico, who has been at this location for a long time, is especially outstanding. He’s well known by customers and always takes his time explaining what services are needed without pressure. Even during busy times, he keeps a positive attitude and makes you feel like your business truly matters. It’s rare to find service like this anymore. Chico is everyone’s go-to person.
Hunter Collins
★★★★★
a month ago
Needed an alignment done and after a bad experience at another shop I called up this spot and asked if they could get me in and out today. Upon arriving I was given amazing customer service by Chico and all the guys at the shop. They took care of my car and got me in and out as fast as they could even though they were busy. Big thanks again to Chico and all the guys at Firestone! Wouldn’t hesitate recommending this shop to anyone that needs good service.
mariah marban
★★★★★
3 months ago
My first time coming to Firestone and I asked for a vehicle inspection. Chico at the front helped me get signed in. My inspection went by smoothly. Chico was very nice to me and made sure I didn’t need anything else! 👍🏼
casey driver
★★★★★
a month ago
Chico was great! He made my experience so good. This was my 3rd place to go to get an inspection so i was already over it and they were on it right away and made sure everything was perfect. If you want a great place with great customer service, come to this firestone!!! Chico made my day by his outgoing and lovely personality.
Teresa Young
★★★★★
a month ago
I went in without an official appointment set, but they were able to squeeze me in. Chico provided amazing customer service. Great price and helpful tips. Damian provided efficient work! It only took a little over an hour. :) I will be returning for my next oil change.
Sweet-E
★★★★★
a month ago
Great experience at this Firestone with Chico and the team. He did a thorough job reviewing the pre- purchase inspection process and handling the inspection. I felt we were in great hands and trust their evaluation of the vehicles. Loved the level of customer service, knowledge, and enthusiasm from Chico. I would highly recommend this location!
Antiqueeta Williams
★★★★★
a month ago
Please, Please For The Best Tire Customer Service In The DFW Area you HAVE to ask for Chico. He is the Goat when it comes to knowledge pertaining to tires. Since buying my BMW I was told I had RFT. Me being a Newly Divorced female doesn’t know a whole lot about tires. Chico showed me the difference between RFT and a regular tire. He also applied several discounts, so instead of me only buying 2 tires I bought 4 tires. God is SOOO GOOD
Melissa Servin
★★★★★
a month ago
Chico was amazing and so helpful from the get go! I was nervous going to a tire shop by myself for the first time but Chico made sure I got the best deals for my tire replacements and he did it with a smile on his face! I will definitely come back knowing that Chico will be the first person I see here!
Neha Chitre
★★★★★
5 months ago
I’ve been coming to Firestone Auto Care for a while now, and every time I interact with Chico, it’s an absolute pleasure. He is one of the friendliest and most genuine people I’ve met in customer service. Chico is always helpful no matter how busy it is, and consistently goes the extra mile to make sure everything is taken care of. His attention to detail and professionalism are outstanding. Thanks to Chico, I always walk out of the store feeling happy and assured that my car is in great hands. If you’re looking for excellent service, Chico is the person to go to. Firestone is lucky to have him!
Matthew Lopez
★★★★★
2 months ago
From the time I walked in the door Chico was very welcoming and helpful. I have been to this friestone a few times for my work vehicles. Chico is the only reason I keep coming back. He is very knowledgeable and just an all around great guy. I will keep going to this Firestone for any issues regarding my vehicles as long as Chico is still here.
t yates
★★★★★
2 months ago
The customer service is so amazing! Chico was so personal and helps you understand any situation that is not clear. He is the reason I return to this location as I’m new to Texas. His personality just puts you in the right place with a smile.
Kimora Torres
★★★★★
3 months ago
I don't really review but this one is well deserved. I’ve been going to this Firestone for a couple of years, and John “Chico” Ortiz is a big part of why I keep coming back. The guy knows his job, handles business, and treats people right. He’s always professional, always on point, and never gives you any attitude or runaround. Chico’s energy is solid respectful, helpful, and consistent every single time. I highly recommend this Firestone. And when you go, make sure you ask for John “Chico” Ortiz-Cortez. He’ll take good care of you.
Tanner Jones
★★★★★
a month ago
Got a flat tire during the winter storm, went in to get my tires checked. Ended up saving at least $100 on getting a new tire because of this man I met, Chico, outstanding service, did everything he could to help me and get my car and tires all fixed up. This place has great service with even better people!!
Chris Shelby
★★★★★
2 months ago
Came to Firestone they had such great spirit and Energy and service from the guy named Chico, always in a good mood and always fast work , thank you for being great service chico
Frida G
★★★★★
4 months ago
My first time at Firestone, I had such a great experience thanks to Chico! He was super nice and incredibly helpful the whole time. You can really tell he cares about making sure everything goes smoothly and that customers feel taken care of. It’s rare to meet someone so friendly and professional Highly recommend!
Zach Green
★★★★★
a month ago
Chico was very helpful with my state inspection. Chico got me what I needed in a quick and reasonable time frame. Chico was a delight to work with, and i will definitely come back.
Breana Wright
★★★★★
2 months ago
Firestone in Carrollton Tx was the best I have ever been too Mr Chico was absolutely amazing I live in Arkansas and have never had customer service like this he was awesome and I will drive back again just for tires if ever need them Chico and his staff are amazing and I highly suggest them had me taken care of in one day also didn't have the tire I need and the awesome man Mr.Chico went to find them for me and got them in the same day !!! I was highly satisfied
