Five Star Auto Body Downtown

Jill

★★★★★

3 months ago

THE best auto body shop! I can’t recommend 5 star enough. I spoke to a few shops before 5 star and the owner Marley was so nice and helpful and gave me confidence that they were the right place for my car. The communication was smooth, the timeline for the repair was quick, and I couldn’t be happier. It’s (sadly) so rare to find service these days where you are treated nicely. I really appreciated the entire experience.

Kallysta Hull

★★★★★

a year ago

Five Star and everyone that works here have been so amazing and helpful. My boyfriend suggested I go here after I was involved in a hit and run and I will suggest to everyone else I know to come here! My car looks amazing, and they even cleaned up the inside a bit for me. I’m extremely happy with what they’ve done and would come back here again.

Melanie Miller

★★★★★

3 months ago

This is my second time having work done at 5 Star. They do an amazing job - I just picked up my car and it looks perfect. They even did extra glass cleaning on the interior - my car is cleaner than when I dropped it off. Everything about the process with insurance and rental car went smoothly and quickly.

Rowan Quill

★★★★★

Edited a year ago

Legit five stars! Got my repairs done within a week of receiving it, after arranging to have it picked up from a difficult tow yard. Even washed my car when they were done. And are working with me and my ins. to take care of some older damage I didn’t think I was ever gonna have a chance to fix. Marley you rock! EDIT: she’s all shiny and fixed up! note the big dent by the front tire is gone

Marc Kinyon

★★★★★

a year ago

It's rare to find a repair shop as helpful, efficient, and welcoming as this place is. 5 star, and the owner Marley, are a bright light in a sea of mediocre auto body shops that couldn't even spell customer service. Thank you, sir, for helping me out in my stressful time of need and making the whole process go smoothly with State Farm. I look forward to dealing with you exclusively moving forward, Goodness knows I always have something popping up! Thanks again.

Susan Robertson

★★★★★

6 months ago

I walked into Five Star Auto Body on Columbia St. in downtown Vancouver WA for a long scratch on the side of my vehicle . Ken Daron took a look at the damage and went above and beyond to help me right on the spot. The work was top notch, you'd never know the scratch was ever there. I was really impressed by his professionalism, honesty and generosity. It's rare to find that kind of service these days. I highly recommend Ken and Five Star Auto Body!

H H

★★★★★

5 months ago

Excellent service, care of explaining and making sure my car was fixed perfectly and back to cosmetic and running order. They worked very well with my insurance company and the whole process went smoothly. Many thanks! If I ever need that kind of service again- I will not hesitate to use them.

Tim K

★★★★★

2 months ago

This place does a great job. Had son's Toyota Tacoma fixed here. Pete the owner is professional and helpful. Employees responsive and high quality work. Would recommend to everyone!

Raven Rayan

★★★★★

3 weeks ago

Five Star Auto Body Downtown provided exceptional service! My car looks flawless, and the repair was completed right on time.

Carolyn K

★★★★★

10 months ago

Outstanding experience at the Five Star downtown shop! Marley, the owner is honest, reliable, and very friendly and easy to talk to. They try to accommodate your schedule and work with you to make the process smooth and painless. The work was beautifully done. I've had work done three different times (two cars) and each has been excellent. A mechanic commented on how great my car looked and where I had taken it. My son and daughter both thought the work was terrific. I recommend Five Star highly! Thank you, Marley, for a "way above expectations" experience!

Christopher Drake

★★★★★

Edited a month ago

Joel really came through for me and his help guiding me was pure magic! This guy has the best code of customer service you can dream of! Thank you Brandon and Marley Jr as well’ Excellent!!!

Bailey Green

★★★★★

11 months ago

Recently had a small collision and my passenger side headlight and bumper got all messed up. I was nervous choosing a repair shop, but Five Star Auto made it the most convenient, quick, accommodating, and outstanding service I could have asked for! They had the parts to my car ordered right away and were shipped quickly, and communicated frequently and honestly, giving good time estimates I could rely on. Marley and the team had been so helpful, they made sure I still had accessible transportation while I was having my car repaired, it made the process absolutely stress-free. The repairs were finished in no time, and to my surprise, they returned my car a lot nicer than I left it! They took the extra time and effort to professionally cover up a separate large paint blemish that had been on my car since I got it, and they fixed it right up, making it look brand new! Overall, the experience was super straightforward, and though the collision itself was not great, I am grateful to have chosen an autobody shop that made the process relieving, leaving me better off than before. AND some bonus points as well: After getting my car back and everything paid and signed, I happened to lose my wallet at the shop. I had it retrieved in safe condition, and with urgency from the team. What an outstanding shop! Thank you so very much!

Cole Seidel

★★★★★

a year ago

Used this shop to repair my 1970 Chevy truck after I got hit, and after 4 other shops basically turned me away at the door. Great work and equally great customer service. Can't recommend them enough.

Shelley Garrett

★★★★★

6 months ago

Ken was amazing to work with… Explained everything really well worked with my insurance… And finished the job ahead of time! My car looks great. I’m so happy to have it back.

greg gibson

★★★★★

Edited 6 months ago

We "discovered" Five Star Auto Body a few years ago WOW! They showed us how good they really are. Then this time our Toyota Dealer, McCords Vancouver Toyota recommended them. And from the moment I walked into the shop, I knew I was in the right place.

Sarah Collmer

★★★★★

11 months ago

We had an excellent experience working with Marley at Five Star. He was thorough in his inspection of our vehicle, fair and honest in his estimate, and communicative and quick while repairing our car. We couldn’t have asked for better customer service or a better job fixing our vehicle’s body damage. We highly recommend Marley and Five Star!

Steve Valenta

★★★★★

10 months ago

I don’t even know where to start to describe how great of a location and business this is. Marlin and his team are some of the KINDEST and most honest people I’ve done business with. I stopped in recently and needed an unusual scratch issue on my car and Marlin went WAY out of his way to help me. It’s wildly refreshing to know these people are in our community running a business this way. Please consider using them for your auto body needs. These are fantastic humans. These are the kind of businesses we should be giving our money to. They actually care. Well done you guys! Thank you for doing what you’re doing. Wish you all the best!