Google Reviews
Kiln Master Pyro
★★★★
☆
10 months ago
The work was excellent. The damage was fixed fast. The one and only issue was with their estimate how long will the fix take. After I rearranged and canceled appointments for next 2 weeks (estimate at some point was 18 days, first estimate 8 days) car was done in 5. As much as I appreciate the speed the appointments have already been rescheduled.
Ken Hong
★★★★★
6 months ago
Had a minor fender bender caused by someone else and their insurance was taking care of it. We weren't too concerned about the work since it was basically replacing a plastic bumper trim that's not rocket science. We went to a place closer to our home, but found their communication was lacking even before any work started. Decided to bring it to FIX for anothet quote. It was night and day. Is there such a a thing as over communication?? So first off, everyone at FIX is super professional. I got started with Lee and thought this guy's great I hope I continue to work with him. But then I talked to a couple others throughout the process and everyone was on top of it. On top of that I think I got daily emails letting ne know my estimated date was still on target. I know mine was a small job but everything was on point and it felt nice to be kept abreast. At pick up there was a discrepancy with my deductible and I thought this was where everything was going to fall apart. It took them 2 minutes and 1 phone calls to resolve the issue. Aside from that one small issue, everything else was seamless from start to finish. One last thing to mention, their location is close to a lot of heavy construction and dump trucks. As I was dropping off my vehicle I thought for sure there would be a layer of construction dust on my car when everything was done. I was surprised to get my car back cleaner than when I dropped it off. FIX auto is definitely a solid
S_ TWW
★★★★★
2 years ago
Fix Auto Irvine does high quality work and their customer service is fantastic! They kept us informed of what was going on with the insurance company and kept us informed of each step of the progress. Our car is back to “new!” I would highly recommend!
Leisa Ensworth
★★★★★
5 months ago
My car looks like new! Fix It - Irvine did a great job on all repairs. The employees were also very courteous and professional.
Katherine Zertuche
★★★★★
2 months ago
Great and thorough service. Very responsive and did an amazing job on my car. Works very well with Geico insurance
Angelita Bernal
★★★★★
5 months ago
Hello! I want to give a big thank you to all the team at the Fix Auto- Irvine! They worked on my car and keep me updated about everything that was going on. They even gave me my car back one day before the original date. Thank you so so much!!
Oscar Montes
★★
☆☆☆
Edited 2 years ago
I dropped off my Car to get my front bumper replaced (damaged). Fix Auto Irvine did a very good job communicating and keeping me informed of the whole process Jacky is fantastic with customer service. I picked up my car roughly 3 weeks after dropping it off, decent then around time. Unfortunately, when I picked up my car, I noticed swirl marks all over (see video). I noticed the scratches all over. The scratches are very noticeable under sunlight. I emailed the shop and they offered to get it fixed. Obviously I was disappointed that they failed to properly clean the car. The whole car is full of swirl marks. Nevertheless I gave them an opportunity to fix it. I took the car back so they can see the swirl marks. At that moment, I scheduled an appointment one week in advance. They asked me to make my appointment at 8am and leave it there all day, so I did. When I took my car in to get the scratches fixed they had it at their shop all day. Before they closed I called and they said they needed an extra day with my car. I had suspected that they did not even touch my car. Sure enough I went to pick it up and they failed to work on my car. They asked me to leave it one more day but I needed my car so I decided to fix the car on my own. Fix Auto failed to complete the work they had scheduled me in for. I understand that they could have been busy, but I had scheduled my appointment one week in advance. I advised the service rep that I don’t have the time to be back and forth to the shop. Also, in my opinion, the scratches should have never happened. I will be getting my car paint corrected with a professional detailer and pay out of pocket. (Fix Auto refused to pay for the detail). Front bumper repair was exceptional, no complaints.
T MN
★★★★★
6 months ago
The rear of my minivan was damaged from an accident and my insurance company suggested Fix Auto Irvine. Fix Auto did a great job repairing my minivan and Juan was very friendly and informative. He made the process very smooth and easy, from dealing with my insurance company, to making sure everything was repaired properly. The results were amazing! Thank you Juan and Fix Auto Irvine!
DIVYA BAMBHANIA
★★★★★
5 months ago
Fix Auto in Irvine has done a fantastic job on my car. Their customer service, support and delivery are outstanding! Very happy with how everything turned out.
Tiffany Ingenthron
★★★★★
2 years ago
Please go to Fix Auto in Irvine!!! They saved our car and made it look brand new. Because of the damage, we thought it would be a total loss, but David at Fix Auto worked with us and our insurance to ensure we would get our car back almost brand new!! Please go here if ever recommended to you by your insurance or if you are looking for a place to fix your vehicle. If we could give a higher rating instead of five stars, we would, but unfortunately, we can only give a 5/5 star rating!! I cannot recommend this place enough!!
Wendy McEnulty
★
☆☆☆☆
3 months ago
Missing cargo tray and no accountability — disappointing experience at Fix Auto I brought my 2020 Hyundai Kona to Fix Auto on December 16 for repairs to the right-side doors after an accident. My insurance later determined the cost of repairs exceeded the vehicle’s value, so the car was declared a total loss. I scheduled an appointment for December 23 to retrieve my personal belongings from the vehicle. While removing my items in the back of Fix Auto’s secure storage lot, I noticed my OEM Hyundai cargo tray (valued at over $100) was missing. I asked the employee assisting me, “Lee,” to help locate it. He went into the shop, returned a few minutes later, and asked me what a cargo tray was. Moments after, he acknowledged the term, but maintained there wasn’t one in my car and told me I was “out of luck.” He pointed to my contract, saying customers are expected to remove everything when leaving the car for repairs, and added that the shop doesn’t steal and rarely works on Hyundais. I asked for a claim or incident form to document the missing item. I was told to take it up with my insurance company. There did not appear to be any basic process to record or investigate a missing item from a vehicle kept in the shop’s secure lot.
Cherene Prenger
★★★★★
4 months ago
I had a fantastic experience. I brought my car in for body work and paint. They were very quick and it turned out beautifully. I couldn’t be happier. They washed her inside and out so that was a plus. Thank you for everything
German House
★★★★★
2 months ago
Fix Auto USA did an amazing job on my car. It literally looks brand new again. The team was professional, fast, and kept me updated the whole time. Highly recommend!
Rick Hijazi
★★★★★
a month ago
Professional, honest, and high-quality work. They repaired my Mercedes with great attention to detail and stood behind their work. Highly recommended.
Nicholas Nutter
★★★★★
11 months ago
Save yourself the hassle of shopping around for the lowest quote on your body repair….Lee was by far the most professional, friendly, and hardworking person I’ve ever trusted with my car. Not only did he provide exceptional service, but he also beat out quotes from five other body shops in the area. The shop next door to them offered the same work for nearly $2k more. Also, the quality of the work done was flawless and the turnaround time was about a week. I also really appreciated the clear and consistent communication throughout the process. Jacky at the front desk was incredibly sweet and informative every step of the way. If I ever need body work again, I won’t go anywhere else, this shop has earned a lifelong customer. Thank you again to the whole team!
Robert Gummer
★★★★★
a month ago
I had a car accident which caused significant damage to the passenger side of my vehicle. Fix it Auto did a phenomenal job and restored my car to it's former appearance, if not better. They are top tier professionals and I am thankful for their professionalism.
ddt 949
★★★★★
3 months ago
Everything was great! Their staff, every single person, is friendly, knowledgeable and helpful. They are professional and kept me advised through every step of the repair. The work was finished way ahead of time for a very fair price. The quality was so good that I can’t see any difference between the repairs and the existing. They made a stressful process so easy to get through. Highly recommended!
Primmy
★★★★★
2 months ago
Fix Auto did a wonderful job fixing my car! Not only that but they communicated what was happening every step of the way. I really appreciated that. They got my car done in a timely manner.
Kenny Han
★★★★★
a month ago
Lee was incredibly helpful and got my car fixed in a timely and professional manner. He took the time to explain what was wrong and walked me through the repairs so I felt fully informed. I’d definitely recommend Lee to anyone looking for a reliable and skilled technician.
Katie Rommelfanger
★★★★★
a month ago
I cannot say enough good things about Fix Auto Tustin. From the moment I walked in, I felt completely taken care of — and that is rare when you’re dealing with car repairs. Jacky went above and beyond in every possible way. As a working mom with two young kids, car trouble is overwhelming, but she took all the stress out of the equation. My kids were having one of those days, and instead of making me feel rushed or embarrassed, she comforted them and made us feel genuinely welcome. She personally handled everything — including calling and coordinating my rental car with Enterprise Rent-A-Car — and made the whole process completely seamless. I didn’t have to chase anyone down or worry about a thing. Communication was clear, timelines were met, and the work on my car was perfect. It’s rare to find a business that treats you like a human being instead of just another ticket number. Jacky and the team made a stressful situation feel easy, and that means more to me than I can explain. I will never go anywhere else (God forbid I ever need auto work again). If you’re looking for professionalism, compassion, and truly outstanding service, this is the place. Thank you, Jacky and Fix Auto Tustin — you turned a nightmare into a smooth, stress-free experience.
