Flow Buick GMC of Fayetteville - Service

terry wright

★★★☆☆

a year ago

They just do what you ask, which is good, but make no suggestions.

Gary Hunt 4860

★★★★★

5 years ago

Been once for a recall. Excellent service

Sherry Dean

★★★★★

a year ago

Patricia was really great to work with. She knows her customer service.

Kriss Ward

★☆☆☆☆

2 years ago

I made an appointment to have a scratch fixed I showed up for the appointment and was told “the guy” was only there on Mondays despite my appointment so I needed to reschedule for a Monday. Like, what? I talked to scheduling and this is when THEY told me to come in! Then I got my first oil change. Noticed that my Yukon was leaking oil afterwards. It took awhile to realize it was oil because we assumed it was air conditioning condensation, because why would a brand new vehicle be leaking oil? When I scheduled the appointment the rep asked if I wanted to drop it off or if I wanted an appointment to sit and wait. I chose to sit and wait. Once arrived, they advised it would be hours until they could get to it and offered a shuttle ride. This was at 9am and at 4 I had still not heard anything so I called to check on it. I was transferred twice where I was asked the same questions repeatedly, then the 3rd woman I spoke to said she would have someone call me back, but if they didn’t I could “feel free to try and call back to talk to someone”. Thank you for your permission to KEEP TRYING to figure out what you’re doing with my vehicle. Needless to say, nobody called me back nor did I get a call the following day about what was going on. Start day 3 and I call to get some information and when the woman gets in the phone, she says, “It’s ready!” like it has been the whole time I’ve been trying to figure out what was going on with it. It was a loose oil filter… so essentially a problem cause by them in the first place, that took two and a half days to fix? I have also had issues with the lift gate saying it was open when it wasn’t, opening while driving down the road, and not responding to the remote, but was informed they couldn’t fix that and my concern was dismissed with the instructions “not to close it manually”. So I guess when the remote and/or the interior button doesn’t work, I’ll just drive down the road with the liftgate open.

Sharon

★★★★★

a year ago

I had the pleasure to meet and work with Cowboy (JJ). Great salesman; professional and very knowledgeable. He explained everything from top to bottom about the vehicle. He did it all with a smile and he always made sure my daughter and I were smiling too! I couldn’t ask for anything more than the great service we received from him. I would like to say thank you so much to Flow Buick GMC of Fayetteville! Also I’d like to say to Cowboy, keep on doing what you’re doing. We really love the Buick Envista! I am so glad my daughter and I were blessed to meet you! Thank you so much for blessing us with such great professionalism. God Bless🙏🏿 Your new found friends Sharon & Durae! 🤠 🤠

Danyaill Wright

★☆☆☆☆

a year ago

Worst service department ever. Customer service was terrible. I literally had to pop up at the service department to find out the status of my car. My car was kept over the weekend without my permission. I dropped my car off Wednesday I was told that it wouldn’t be done until Thursday morning. I was asked did I want it to stay over or pick it up. I agree to let it stay over since it would be fixed in the morning. Thursday came and went. Friday came and went. For two days I called and got no answer. I kept leaving messages, I was told they were short staffed. I was told I would get a call back. Nothing was told to me. Monday I popped into Flow demanding my car just to learn that it was finished. Waited another 30 mins then was giving my car. 1/10 stars I do not recommend

Eddie Rodriguez

★☆☆☆☆

a year ago

I purchased a 2024 GMC AT4X from this dealer less than a year ago. Although the salesman was great, which is probably why he earned his promotion, their service department has one of the rudest women I have ever dealt with as a service advisor. I would never purchase a vehicle from this dealer again. You spend 80k on a truck to get treated like absolute trash by one of their employees. If by any chance you have to take your vehicle in to service, which I wouldn’t recommend, I would recommend working with Troy. He at least lets you talk while you are trying to explain your concerns. If I could give this dealers service department ZERO STARS I would.

Michael Smith

★★☆☆☆

a year ago

I made an appointment to have my thermostat replaced, as every symptom my car had was a clear indication that the thermostat was bad, and every GM vehicle my family has owned has had to have the thermostat replaced, from 1983 to 2019. I understand a diagnostic fee when there is a problem that is not clear. However, this fee should vary. I was charged $214 for them to read my codes. Then told, almost as if I never mentioned I needed a thermostat replaced, my thermostat needs to be replaced. Surprise, surprise! I had received quotes from two private shops and another GM dealer. The other GM dealer was cheapest, but did not have an appointment for a month. I thought, GM is GM, surely the price won’t vary much. Their estimate was over 50% higher than the other GM service around the corner from them and 33% than any other quote I received. I’m aware overhead can vary, but prices within a mile or two of each other will not vary 33-50% on anything I can think of. I had great experiences in the past, the staff was friendly, but a flat diagnostic fee—especially to read a code that clearly defines what the customer asked—is not reasonable.