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About Business
For professional Car Repair care in Fayetteville, NC, Fayetteville, look no further than Flow Buick GMC of Fayetteville - Service. Their team excels at delivering top-tier results for Auto repair shop, Auto glass shop, Auto parts store and related Car Repair needs. Their customer-centric approach has earned them a 3.6/5 rating based on 11 pieces of feedback. They have become an integral part of the Fayetteville, NC community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Fayetteville, Flow Buick GMC of Fayetteville - Service is ready to assist with your next project or repair.
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Google Reviews
Michael Smith
I made an appointment to have my thermostat replaced, as every symptom my car had was a clear indication that the thermostat was bad, and every GM vehicle my family has owned has had to have the thermostat replaced, from 1983 to 2019. I understand a diagnostic fee when there is a problem that is not clear. However, this fee should vary. I was charged $214 for them to read my codes. Then told, almost as if I never mentioned I needed a thermostat replaced, my thermostat needs to be replaced. Surprise, surprise! I had received quotes from two private shops and another GM dealer. The other GM dealer was cheapest, but did not have an appointment for a month. I thought, GM is GM, surely the price won’t vary much. Their estimate was over 50% higher than the other GM service around the corner from them and 33% than any other quote I received. I’m aware overhead can vary, but prices within a mile or two of each other will not vary 33-50% on anything I can think of. I had great experiences in the past, the staff was friendly, but a flat diagnostic fee—especially to read a code that clearly defines what the customer asked—is not reasonable.
Eddie Rodriguez
I purchased a 2024 GMC AT4X from this dealer less than a year ago. Although the salesman was great, which is probably why he earned his promotion, their service department has one of the rudest women I have ever dealt with as a service advisor. I would never purchase a vehicle from this dealer again. You spend 80k on a truck to get treated like absolute trash by one of their employees. If by any chance you have to take your vehicle in to service, which I wouldn’t recommend, I would recommend working with Troy. He at least lets you talk while you are trying to explain your concerns. If I could give this dealers service department ZERO STARS I would.
Danyaill Wright
Worst service department ever. Customer service was terrible. I literally had to pop up at the service department to find out the status of my car. My car was kept over the weekend without my permission. I dropped my car off Wednesday I was told that it wouldn’t be done until Thursday morning. I was asked did I want it to stay over or pick it up. I agree to let it stay over since it would be fixed in the morning. Thursday came and went. Friday came and went. For two days I called and got no answer. I kept leaving messages, I was told they were short staffed. I was told I would get a call back. Nothing was told to me. Monday I popped into Flow demanding my car just to learn that it was finished. Waited another 30 mins then was giving my car. 1/10 stars I do not recommend
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