Flow Mazda of Charlottesville - Service

Frank Crouse

★★★★★

a year ago

Very clean and helpful staff

Michael

★★★★★

2 years ago

I am a new Mazda customer and 2 years in C'Ville. I had to bring my Mazda CX 50 into Flow Mazda for service for the first time yesterday. The service was outstanding!! I was cheerfully greeted by my service advisor, Travis, who promptly wrote up my service order. Then he escorted me to the lounge and thoughtfully explained where everything was and how to use it. He checked on me periodically until my vehicle as completed, which was in a timely manner. I was even texted a video by the technician of the multipoint inspection. Travis was more than happy to assist me with a general question on how something operated on my vehicle. He did not stop until he got the answer and demonstrated it to me. It was raining and Travis brought the car into shelter for me at departure. Travis is an asset to Flow Automotive who I commend for his professionalism, courtesy, and thoughtfulness. Service at Flow Mazda was among the best I have ever experienced at a dealership. My other vehicle is a Toyota and I hope Flow Automotive, with their purchase of Umansky, brings this type of service experience to Toyota and all of its newly acquired shops.

John Louderback

★★★★★

9 months ago

Went to get some keys made for my daughter's car I had lost,from the time I walk in the staff where. Friendly and helpful, they told they did have that key for my daughter's 96 mazda miata told me they would have in couple days less then 24 hrs called said they had keys in Thanks guys great help on keeping me safe from daughter John L. 6/5/25

Daniel Butts

★★★★★

10 months ago

Very good, friendly customer service that makes you feel welcomed. They took care of, and assessed a couple issues in the cabin of my Mazda and offered me a shuttle ride in case I needed to get somewhere while they had my vehicle. Free Wi-Fi, refreshments, a clean, quiet atmosphere made for a great overall experience with Flow Mazda of Charlottesville!!

Tara R

★★★★★

4 months ago

Since I have a Mazda I'm limited where I can take it for service, but Flow has usually done things right, I can't say that I've had a issue. Do I think the prices are high,sure, but what isn't! I just feel better having them take care of it

Frank Adams

★★★★★

7 months ago

Ray and James were terrific to work with and reached out with a great offer on a lightly used 2025 Mazda 3 turbo. When we arrived, we received extremely personalized service. The car was ready for our appointment, nicely detailed, and gassed up. No drama the paperwork and very little up-selling, even when taken into the finance office. I would definitely buy from these folks again.

Megan Marcellin

★★★★★

6 months ago

I have had great experiences with Flow Mazda Service. I’ve been here for routine maintenance and VA safety inspections and have received wonderful customer service, better than other Mazda dealers where I lived previously. The waiting area is comfortable with free Wifi, coffee, and water.