Flow Toyota of Charlottesville - Service

Jaclyn Levin

★★★★★

a year ago

Great customer service. Friendly and helpful staff!

Morgan Chapman

★★★★★

a year ago

Vanessa got my maintenance done in no time! Thanks, I’ll be back soon!

Elaheh Najafian

★★★★★

2 years ago

Terra is a wonderful staff with the nice communication. We got our desired car and so pleased with our purchase.

C Elliott

★☆☆☆☆

a year ago

We have NEVER had an experience with Toyota like we did this morning, and so I know that Toyota expects more from its service departments. Our daughter, an out-of-state student from Texas, took her vehicle in for routine 80K service to Flow Toyota. According to the factory service manual the visit should have ONLY included replacing the engine oil and filter and rotating the tires. Fluids should have been inspected and POSSIBLY adjusted. Instead, my daughter was told that ALL fluids would need to be flushed and replaced AND that she would need new spark plugs. They would need to keep the car all day (but they could put her in a rental car), and it would cost approximately $2500. All of this was BEFORE any type of inspection of the vehicle. Thankfully, my daughter thought to call my husband who immediately contacted the service department and told them to stop all work. Devon Paxton, the assistant service manager tried to argue with my husband and said Toyota recommended replacement of her spark plugs now which does not at all match up with what the factory service manual states. Devon also maintained that all the fluids would be dark and have to be replaced. When questioned by my husband, Devon said he had not yet checked the fluids but that was the recommendation. Again, clearly NOT what the service manual states, and for the record, upon inspection, all were just fine and did not need replacement. Devon and Flow Toyota should be embarrassed about trying to take advantage of a young female. And, if it has nothing to do with her age/gender, then they should be embarrassed about taking advantage of ANY of their customers. A visit that should have cost $150 should NEVER be upsold 1,500% - it should never be upsold at all, but an extra $2300 is ridiculous. And customers should NEVER feel victimized.

georgedavis1

★★★★★

11 months ago

I just got fabulous service. Vanessa, a service advisor helped me thru a snafu with brilliance! We ran into a dead end over a part, she used her head and found a quick solution. Saved me lots of time! I cannot recommend Vanessa more highly. She works with the customer in mind. Made my day! George Davis

Eva Gee Scott

★★★★★

7 months ago

I had a great experience at Flow Toyota thanks to Ben. My trunk wouldn’t open and my car brakes were making a strange sound. Ben and the service team quickly identified both issues, explained the solutions clearly, and walked me through my options in such an informative and kind way. My final bill even came in lower than the estimate. I truly trust this team, and I especially appreciate Ben for making the process smooth and stress-free. Highly recommend!

Cara Sue Richard

★★★★★

a month ago

Impressed by the service driver, taking the cars-Very friendly. Jason at service desk was kind and tried his best to assist with all my questions. Mechanic was efficient with video update. The waiting room was very clean. Coffee counter missing napkins or paper towels besides that- bathroom was exceptional-

Natalie Koestner

★★★★★

a month ago

Vanessa has been my service advisor since going to Flow Toyota in 2022. She is very prompt with communication, kind, and honest. I have appreciated her timeliness and patience with me. All my services are done within my requested timeframe if not earlier. She gets things done and will keep me informed along the way. As a woman it's hard to find trusting, loyal and honest people in this industry so I am happy I found her! So far I haven't come across any issues with them. Scheduling hasn't been an issue. Even the shuttle drivers are nice and respectful, especially Vince. He was pleasant, respectful and funny which I appreciated! I would recommend going here for services!