About Business
Ford Service Center is a leading Car Repair specialist serving the Albany, NY, Albany area. They provide a wide variety of solutions, including Auto repair shop, Auto tune up service, Brake shop, and other Car Repair tasks. Boasting a solid 4.6/5 rating from 407 verified reviews, their reputation precedes them. As a locally-owned business in Albany, NY, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Albany, NY.
Google Reviews
Catherine Atwood
★★★★★
Edited a year ago
I’ve been a Ford owner for the last 33 years. Now I lease. I had to bring my car in because it broke down. I’m 78 years old and I was told when I lease a car I would if something went wrong that wasn’t my fault i.e. the engine, etc. that I would get loaner car. Luckily, I didn’t have to leave my car, but had I had to,They told me they had no loaners. They only have 15 loaner cars and they were all out being used and would be for a while. That is totally unacceptable and very poor customer service so much so that when I lease again, I might check another dealership to find out if they can guarantee me loaner car. I’m on a fixed income and I can’t afford to pay for Rent-A-Car. There was a time when they didn’t have a car my Ford dealership rented a car for me, I was told they don’t do that anymore. For the amount of money we pay for these automobiles (whether buying or leasing) and then they break down through no fault of our own and I can’t get what I was promised. it makes me feel that once you buy or Lisa car after that they just don’t care. As I said, this is totally unacceptable. I will however, say the service department did a good job. Thanks for taking the time to read this if you have I don’t expect anything to change. seems like it seems like all business owners only care about making money for them.
Mahmud Hasan
★★★★★
2 years ago
I am happy with the service. One suggestion regarding the appointment. It would be great if the agent proactively informed you that you need to drop the car and later you will be called for details. As we think that it might take a short time and we may get it back by the same day then we may prepare for our other arrangement with alternatives.
Bob Guyer
★
☆☆☆☆
a year ago
Multiple trips inti the shop for the same issue, wasted trips scheduled to do service and told my parts that came in were given to somebody else and had to be reordered. Minimum of 6 calls over a months time to service manager Justin and still to this day never received a single call back. The only good experience I had was with a tech named Chance, he always seemed willing to help. Unfortunately the dealings with the service department have led to the lifelong Ford owner to switch to a different brand. Bob Guyer
Roy Wicklund
★★★★
☆
2 years ago
Easy to schedule, timely appointment, service performed as requested, price was as expected. Overall a good experience. Only problem was no paper mat was used to protect floor mat on drivers side and I ended up with oil or grease on my mat... had to clean it up with degreaser.
Dale Buskey
★★★★★
Edited a year ago
Another great experience with the team at Depaula. Went in for a routine inspection and the team found an issue with previous work they did. Everything was covered by warranty and the vehicle was repaired the next day.
Stephen Hout
★★★★★
2 years ago
Great experience with my nys inspection. I waited at the dealership and only took about 45 mins. Also, Lenny was awesome he took the time to explain each of the 30k mile devices with the prices broken down into the bundle package. I now have time to review everything and make an informed decision for my next visit. Great employee and deserves recognition!! Thank you
Elizabeth Rossi
★★★★★
2 years ago
Ford added a recall piece and greeted by Luis. Very nice. Very professional. He made shura things were taken care of and even greeted me when I came in to pick my car up. Had a bulletin that said that the piece I needed to keep my brakes not sounding like a tugboat every time I backed up was not going to work but since I brought it home Monday which was July 31 it hasn’t made the tugboat noise so I’m hoping that’s fixed and I just wanted to say that Luis said that if I needed anything to give him a call, and I appreciate his professionalism Thank you for having my brakes not sound like a tugboat and I appreciate all the work that you I’ll put into it. Thank you
anne fairweather
★★★★★
a year ago
I would like to extend a huge thank you to the service department at DePaula Ford Albany, especially the service manager Lenny. Unfortunately my 2023 Bronco Sport had some battery issues. I was unable to get an appointment at the dealer I purchased the vehicle at and made one at DePaula. That morning the car wouldn't start and I had to have it towed to Depaula. Within an hour Lenny called me to assess the situation. Although they were probably busy before a big holiday travel week, Lenny called back to offer me my oil change and tire rotation service, and take care of an open recall. I was floored but of course took him up on it!! Then within a couple of hours I get a call that the vehicle is ready and I have a new battery! Just incredible service I have not had at other dealerships on the same street as DePaula. At pick up the entire staff from Lenny to the cashier were warm and friendly. I only regret that I did not purchase the vehicle from DePaula originally. Thank you again.
Wendy D'Agostino
★★★★★
2 years ago
Luis Correa was a very good Service Advisor. He was very helpful, knowledgeable and honest!! For all that I had done, including a recall fix, my wait time was quicker than expected and Luis didn’t forget me while waiting as he kept me updated I will definitely return again!
Debbie Presley
★★★★★
a year ago
The Team at Ford Service Center are professional, knowledgeable, and considerate. You can feel the passion they have about their job/career "their enthusiasm radiates through ever word and gesture. They performed excellent service on my car." I recommend Ford Service Center to everyone who need Automobile Service.
Tracy Davey
★★★★★
2 years ago
Once again Jason really made my service visit pleasant, simple and informed. There were texts and phone calls keeping me updated on the status of the parts being ordered and when work being done. He was upfront at the beginning to explain what he thought what needed to be replaced was an educated guess and let me make the decision to fix it or not. Once the decision was made he reached out to my warranty company to submit the claim on my behalf. I appreciate the level of service and professionalism he provides to me as a customer. Thank you.
Todd Silvernail
★★★★★
a year ago
Dropped vehicle off for service. Greeted professionally by service team. Loaner vehicle was provided with no hassle. Received various updates by service advisor (Chance) while vehicle was at dealer. Of course there were some delays in getting parts. When completed I received a call and picked up with no issues. In a world where service seems to be lacking The team at Depaula Ford / Chance made the t feel like old days.
Carmen F Ciccarelli
★★★★★
Edited a year ago
I had a 7:30 am appointment for New York State vehicle inspection. The check-in process was smooth and quick. Everyone was friendly and helpful. Service completed on time and to my satisfaction. I am treated as a valued customer! Thank you to Luis and all the staff at DePaula Ford.
katie hughes
★★★★★
a year ago
I wanna say Lenny Farnam goes above and beyond for the customer every time I have had any service done on my vehicle. The patience and understanding he has for any situation is amazing. He makes sure you are completely taken care of and satisfied with the service he completes in a timely manner. I choose Depaula over any other Ford dealership in the area, because of his customer service. Depaula should be honored to have him in their service department. Thank you so much Lenny!
Jesus Cabrera
★★★★★
2 years ago
I'm happy with their services. I made my appointment one week before I took in my dually truck for wheel alignment. As soon as I drop it off, they work on it and fixed the issue. Fast and so far the best service I had experienced. I recommend their services to everybody. By the way, the waiting room area is very nice. Two venting machine with drinks, snack and free coffee.
Shauntal Glover
★★★★★
a year ago
I visited DePaula Ford for the first time this past Monday, September 30th. The service was GREAT! Lenny was my service advisor and was extremely helpful...even made nearby dining recommendations while I waited for my vehicle. I also received a video inspection, which was a first ever anywhere! That's a really cool feature of the service experience. I will definitely be returning as long as I live in Albany.
Marianne Karlson
★
☆☆☆☆
7 months ago
I am a bit disappointed in the communication (or lack of) with the service department of this dealership. My daughter was traveling to Boston from Ohio for vacation when her car broke down on June 28th and the dealership had the car on the 30th. They needed to replace the engine because of a recall on her 2021 Ecosport. It is now the 14th of August and we are still waiting. We have called at least 14 times and have either been disconnected (?), left on hold, or have never gotten back to me. In talking to our local Ford Dealer they said that all our expenses should be covered (i.e., rental car ) but they have not been forthcoming with any information despite multiple requests. Seven weeks in, and we have no info and no car. Do better DePaula Ford. We are waiting.
mike wright
★★★★★
Edited a year ago
Had an issue with the clutch pedal assembly on my performance package mustang GT, they found the weld to the clutch had broken and was causing the pedal to bind, possibly leaving me stranded, were quick at getting car diagnosed and ordered the part on Monday got her back by Friday #15BLACKMAMBA
John Risko
★★★
☆☆
2 years ago
Dropped wife's Ford Edge off routine oil change at 730am. Got a call later in the morning stating car was done. I dropped my wife off to get her car and I headed back to work. While on her ride home she called me and said car was making a terrible noise on the underside of her car but it was intermittent. She could not stop on side of the road as traffic was heavy and she was scared to stop by herself. All gauges were normal. She got the car to my parents house and I arrived to find that the metal plate that protects the undercarriage was missing two bolts and was dragging along the ground. I contacted the Service group and they told me to bring it back. I had to gerry rig up some bungee chords to keep the plate from contacting the ground. Got it to dealer and they fixed the issue and offered a free oil change next time in for service. Disappointed that something so simple was missed. I am sure steps were not followed which makes you question what other things could be missed during routine service. This was a potential safety risk as the metal plate was facing the front of the car and could have really damaged our vehicle or maybe harmed someone if it ripped completely off during drive home. Luis in service was very helpful and apologetic. Just a really bad experience for what should have been a routine oil change. Whole day was wasted running back and forth to dealer. So much for getting there for 730am early start…….
Armando Venegas
★★★★★
a year ago
I really think DePaula is the best Ford dealership in the Albany, NY area. I was planning to buy a F-150 at another dealership, but I decided to visit them and was really impressed with how Jason Rivers and Qasim Dawood helped me find the best pickup truck for my budget, with the best financial plan to make my dreams come true and walk out with a new car. I couldn't find the same attitude at the other dealership.
