Fred Anderson Nissan of Asheville Service

Cheryl Goins

★★★★★

2 months ago

Cory was my service attendant today and he was so helpful. I enjoyed the video they sent with information about my tires and brakes. I highly recommend the Fred Anderson Family Plan. Thank you!!!

Debra Fussell

★★★★★

4 months ago

I brought my 2025 Nissan Rogue in for it's first oil change and tire rotation. My service advisor was Gerald Byrnes. This experience was awesome. I was greeting with smiles and felt very taken care of. From beginning to end Gerald was very attentive and professional. I am very pleased with the service I received.

Garrett McCollough

★★★★★

a month ago

Bought a used car from Fred Anderson and just got my first free oil change and service. Let me tell you, the customer service was phenomenal and they were very timely with their labor! Needless to say I am quite pleased with my experience!

Arami Moore

★★★★★

4 months ago

Matt & Eric are an awesome part of this service team which always goes above and beyond to help customers have the least stressful experience they can have when car issues arise! The technicians are well trained and do a great job of taking video and explaining what they’ve done and are going to do to your vehicle. The waiting room is filled with friendly employees walking by, saying hello, & seeing if you need anything. The coffee and tea options are great, and there is a comfortable space for work or rest while you wait! I love my Nissan, and I love Anderson Nissan thanks to employees like Matt & Eric!

Janet Hutchins

★★★★★

3 months ago

Jerry was very nice and professional and knowledgeable. I believe the mechanics do a thorough job, however; I feel getting something done at a dealership is overpriced compared to other mechanics I know. I did this here today because of convenience, since I am going out of town for Christmas. Kudos however to all the employees!!

Stacy Sargent

★★★★★

2 months ago

I wanna give a shout out to Jerry! He checked me in for my family plan oil change. Very informative, personable and helpful. I wasn’t in the best mood upon arrival but left with a smile. The mechanics had incredible time management. Had to have additional maintenance done and they still got me in and out in an unexpected timely manner and got to watch them do their thing through the waiting room connecting window. So thx to mechanics and a special thx to Jerry, you made my day a little brighter ’ AAA+++ experience

Nancy Best

★★★★★

2 months ago

Did not have an appointment. Don't get to asheville alot. Husband in the Veterans hospital. Came it just for an oil change if I didn't have a long wait time ask if I could get it done then. Makayla checked with service department and yes they had time. Was impressed with the video checking my car safety. Thank you Makayla for the quick service you were able to provide with out an appointment.

Bob Marley

★☆☆☆☆

2 months ago

Took 4 hours to put in a set of tires. The tires as expected were overpriced as well. They didn’t bother cleaning them leaving all the white grease on them. On top of that they mounted them backwards creating a safety hazard for myself and others. 0/10 wouldn’t recommend but alas I have a service contract so I literally have no choice but to suffer. If they do any work on your vehicle double/triple check that the work has been done properly if at all.

Greg Thomasson

★★★★★

a month ago

Taryn did a great job communicating and handling all of the details for me! My truck is running great after they finished the repairs. Very thankful!

Vaughn Allen

★★★★★

a month ago

Making the appointment for service was easy not complicated at all. Once there, I was taken care of immediately, showed where the customer lounge was and in less than two hours I was ready to go! What mostly impressed me was the video sent to me from the master technician explaining what was done and my cost. This will be where I take my car from now on.

Ken F

★★★★★

3 months ago

This was my first time visiting the service department at Fred Anderson Nissan since I purchased my car 3 months ago. The experience more than met my expectations. Special mention to Taryn my service advisor. She was polite, professional and maintained great customer service. She explained what service would be done, sent a video of my car while it was being serviced and I waited in the comfortable table waiting area, and gave me a very accurate estimate on when the service would be completed. Over all a great experience!!

Lisa Buchanan

★★★★☆

Edited 2 weeks ago

Had a bad experience at the service dept, but someone from the service department followed up with me to try to make things right. I was planning never to come to this business again, but they convinced me to come back and have my car evaluated again. They got a really great technician to work on my car and everything seems to be working just fine now. Did not charge me for the second evaluation . Gave me a list of the recommended maintenance this time without pushing me to get anything or spend more money. They came back and made it right, and that’s what counts. Much happier with this experience, and feeling a lot better about this team.

Maureen Miller

★★★★★

5 months ago

Although I waited for quite a few hours for my vehicle, the technicians were friendly and brought clarity at every turn. They even sent videos! The lobby where I waited was full of options for drinks and snacks. It was a wonderful experience.

Charles Gross

★★★★★

a month ago

Assistant Service Manager Glenn Graves is The Man! He is attentive to the customer, listens carefully, and writes up the problems the way they're presented. In addition, he is pleasant and kind. Without being asked, he arranged a Lyft to get me home even though my wife was supposed to pick me up. The technicians were also great, streaming a narrated video as they went bumper to bumper addressing all of the issues.

Peregrine Ramey

★★★★★

a month ago

Glen Graves greets everyone with a smile. I know my car will be well maintained, and I drive away knowing my car is safe to drive. Best service in town! Nissan is so lucky to have a professional like Glen on their team

Jamie Willocks

★★★★★

6 months ago

Chris was very kind and helpful. I had made an appointment, but had to get towed in the day before the appointment. The service team immediately communicated with me directly and identified the issue that day. It was ready for me to pick up the very next day. Customer service 10/10 !!! Everyone at the service center was very friendly (to me and my family) when I came to pick up my vehicle. My toddler made several friends and asked when we could go back to visit them! Thanks so much for your service and overall hospitality !

Neil W

★★★★★

a month ago

Outstanding Service Experience with Taryn! I recently experienced an issue with the battery on my 2023 Nissan Ariya, and I cannot express enough how impressed I was with the exceptional service provided by my service advisor, Taryn. From the moment I arrived, Taryn greeted me warmly and demonstrated an unmatched level of professionalism and expertise. She thoroughly listened to my concerns, explained the diagnostic process in detail, and kept me updated every step of the way. What truly set Taryn apart was her commitment to making the repair process as smooth and stress-free as possible. She went above and beyond to ensure that I understood all my options and felt comfortable with each decision. Thanks to her efficient communication and dedication, my battery issue was resolved quickly and my Ariya is running great once again. I am beyond grateful for Taryn’s outstanding service and would highly recommend her to anyone seeking top-notch care for their vehicle!