Fred Anderson Nissan of Asheville Service

Charles Gross

★★★★★

a month ago

Assistant Service Manager Glenn Graves is The Man! He is attentive to the customer, listens carefully, and writes up the problems the way they're presented. In addition, he is pleasant and kind. Without being asked, he arranged a Lyft to get me home even though my wife was supposed to pick me up. The technicians were also great, streaming a narrated video as they went bumper to bumper addressing all of the issues.

Maureen Miller

★★★★★

5 months ago

Although I waited for quite a few hours for my vehicle, the technicians were friendly and brought clarity at every turn. They even sent videos! The lobby where I waited was full of options for drinks and snacks. It was a wonderful experience.

Lisa Buchanan

★★★★☆

Edited 2 weeks ago

Had a bad experience at the service dept, but someone from the service department followed up with me to try to make things right. I was planning never to come to this business again, but they convinced me to come back and have my car evaluated again. They got a really great technician to work on my car and everything seems to be working just fine now. Did not charge me for the second evaluation . Gave me a list of the recommended maintenance this time without pushing me to get anything or spend more money. They came back and made it right, and that’s what counts. Much happier with this experience, and feeling a lot better about this team.

Ken F

★★★★★

3 months ago

This was my first time visiting the service department at Fred Anderson Nissan since I purchased my car 3 months ago. The experience more than met my expectations. Special mention to Taryn my service advisor. She was polite, professional and maintained great customer service. She explained what service would be done, sent a video of my car while it was being serviced and I waited in the comfortable table waiting area, and gave me a very accurate estimate on when the service would be completed. Over all a great experience!!

Vaughn Allen

★★★★★

a month ago

Making the appointment for service was easy not complicated at all. Once there, I was taken care of immediately, showed where the customer lounge was and in less than two hours I was ready to go! What mostly impressed me was the video sent to me from the master technician explaining what was done and my cost. This will be where I take my car from now on.

Greg Thomasson

★★★★★

a month ago

Taryn did a great job communicating and handling all of the details for me! My truck is running great after they finished the repairs. Very thankful!

Bob Marley

★☆☆☆☆

2 months ago

Took 4 hours to put in a set of tires. The tires as expected were overpriced as well. They didn’t bother cleaning them leaving all the white grease on them. On top of that they mounted them backwards creating a safety hazard for myself and others. 0/10 wouldn’t recommend but alas I have a service contract so I literally have no choice but to suffer. If they do any work on your vehicle double/triple check that the work has been done properly if at all.

Nancy Best

★★★★★

2 months ago

Did not have an appointment. Don't get to asheville alot. Husband in the Veterans hospital. Came it just for an oil change if I didn't have a long wait time ask if I could get it done then. Makayla checked with service department and yes they had time. Was impressed with the video checking my car safety. Thank you Makayla for the quick service you were able to provide with out an appointment.

Stacy Sargent

★★★★★

2 months ago

I wanna give a shout out to Jerry! He checked me in for my family plan oil change. Very informative, personable and helpful. I wasn’t in the best mood upon arrival but left with a smile. The mechanics had incredible time management. Had to have additional maintenance done and they still got me in and out in an unexpected timely manner and got to watch them do their thing through the waiting room connecting window. So thx to mechanics and a special thx to Jerry, you made my day a little brighter ’ AAA+++ experience

Janet Hutchins

★★★★★

3 months ago

Jerry was very nice and professional and knowledgeable. I believe the mechanics do a thorough job, however; I feel getting something done at a dealership is overpriced compared to other mechanics I know. I did this here today because of convenience, since I am going out of town for Christmas. Kudos however to all the employees!!

Arami Moore

★★★★★

4 months ago

Matt & Eric are an awesome part of this service team which always goes above and beyond to help customers have the least stressful experience they can have when car issues arise! The technicians are well trained and do a great job of taking video and explaining what they’ve done and are going to do to your vehicle. The waiting room is filled with friendly employees walking by, saying hello, & seeing if you need anything. The coffee and tea options are great, and there is a comfortable space for work or rest while you wait! I love my Nissan, and I love Anderson Nissan thanks to employees like Matt & Eric!

Garrett McCollough

★★★★★

a month ago

Bought a used car from Fred Anderson and just got my first free oil change and service. Let me tell you, the customer service was phenomenal and they were very timely with their labor! Needless to say I am quite pleased with my experience!

Debra Fussell

★★★★★

4 months ago

I brought my 2025 Nissan Rogue in for it's first oil change and tire rotation. My service advisor was Gerald Byrnes. This experience was awesome. I was greeting with smiles and felt very taken care of. From beginning to end Gerald was very attentive and professional. I am very pleased with the service I received.

Cheryl Goins

★★★★★

2 months ago

Cory was my service attendant today and he was so helpful. I enjoyed the video they sent with information about my tires and brakes. I highly recommend the Fred Anderson Family Plan. Thank you!!!

Dorothy Cashore

★☆☆☆☆

4 months ago

I arrived on time for my morning appointment for routine maintenance and state inspection. They knew I was waiting for the vehicle. They were finally done with the basics 2.5 hours later. The video said I needed a battery replacement. I was told text was their preferred way to communicate but no one received or responded to my texts about an estimate for the battery. After I had been waiting for 3 hours, they showed up saying my truck was done. I had to tell them about the battery recommendation because they were totally unaware. I don’t fault the person who provided my service, who clearly meant well. But this place is disorganized and poorly run. We drive far to get here and are re-evaluating whether the “family plan” is worth this level of inconvenience when we have a much better experience with the place where we get our other vehicle serviced, where appointment times actually mean something.

Matthew Collins

★★★★★

a month ago

My experience started with Jerry in the shop, where he checked me in, and got on my vehicle right away, he walked me through everything step by step and sent me a video of my vehicle being worked on. If anyone wants a great experience at Fref Anderson Nissan of Asheville, please go in and ask for Jerry, he's the best.

Jackie Rogers

★★★★★

6 months ago

Taryn Gresham was my service advisor. She was awesome! I came in for an oil change and some recall work to be done. She kept me informed on what was going on withu Rogue. Everything was great, including all employees being super friendly. 10 outta 10!!!!