FTCI AUTO SERVICE

mike seneca

★★★★★

a year ago

Alex and his team were a great help when my thermostat went on my durango. Tons of communication and made sure I was kept in the loop the entire time. This is a great shop.

Ruth Crawford

★★★★★

a year ago

I was visiting the area from Canada when my car broke down. Alex at FTCI was recommended to me by AJ of Miriaj Car Rental (also a great company). Alex was very helpful, did the repairs quickly and for a good price. I definitely recommend FTCI and would use them again!

Kareem Doliveira

★★★★★

3 years ago

I took my car here and multiple issues and they were very respectful and and helpful and Alex and the whole staff took good care of my car

Chris Seek

★★★★★

a year ago

Stopped here while on vacation, hoping to get a tire alignment, and left with so much more than we expected—exceptional service and genuine care. The manager took the time to ask questions and quickly realized we didn’t actually need an alignment but instead had a damaged tire causing the issue. Rather than trying to upsell us, he focused on solving the real problem. Although he didn’t have our specific tire in stock, he went above and beyond, calling multiple places to try to locate one for us. When no one had the tire, he strongly advised against driving two hours on the highway with our damaged tire and offered to help us replace it with our spare instead. The entire experience showed how much this shop cares about their customers’ safety and wallets. It’s rare to find a business that operates with such integrity. If you’re in the area and need auto care, I can’t recommend this place enough.

Cornelius Johnson

★★★★★

6 months ago

Love the service and the people there they fix my Infiniti q70 in no time thank them men 1000 over gid bless

xavier weathington

★★★★★

a month ago

Great customer service. Great fair prices💯

Sheik Samad

★★★★★

a year ago

While I was in Florida, I needed an alignment and balancing service for my drive back home to New York. The first tire shop I visited left my car in a worse condition than before. Thankfully, I found FTCI Auto Service, and they completely turned the situation around. They did an outstanding job, carefully addressing the issues caused by the previous shop and performing a flawless balancing and alignment. Thanks to their expertise, I was able to drive back to New York in a smooth and comfortable ride. A special thanks to Ahmad for going above and beyond to assist me.

Marawan Eladawy

★★★★★

2 months ago

Alex is a excellent manager, Great service and reasonable prices thanks

Brian Sadowski

★★★★★

3 months ago

Alex took care of me they had the parts I needed and quickly had me back on the road.

Sondriel Sondriel

★★★★★

6 months ago

Alex and Luis are a pleasure to work with always a great time. They are professional and are transparent. They exceed expectations :)

Brian Ramjohn

★☆☆☆☆

Edited a year ago

I am writing to express my utmost dissatisfaction with the service provided by FTCI Auto Service, specifically concerning the recent repair work carried out on my mother's 2009 Volkswagen Jetta. My experience with your establishment has been nothing short of disappointing, marked by deceptive practices, questionable diagnostic procedures, and unresolved issues with the vehicle despite a substantial bill totaling $3,500. Upon initially contacting FTCI Auto Service in February 2024, we described the issue with the vehicle to Alex, one of the managers, indicating that the car failed to start after being parked at a shopping center. Despite our suggestion that the problem might be related to the starter or alternator, Alex hastily quoted an exorbitant price of $400 for the starter alone, coupled with $300 for labor. Subsequently, after expressing our concerns and seeking a more reasonable solution, Alex agreed to a lower price for the starter, yet remained evasive when pressed for a proper diagnosis of the issue. Following the installation of the new starter, we were stunned to receive a message asserting that the engine was seized and necessitated replacement, despite no prior indications of engine trouble. Despite our reservations, my mother, trusting in the expertise of FTCI Auto Service, reluctantly agreed to the engine replacement, which was sourced from a Volkswagen Beetle. However, upon retrieving the vehicle, it became apparent that multiple warning lights were illuminated, signaling unresolved issues with traction control, airbag, seat belt, power steering, among others. Moreover, the vehicle exhibited loss of power and engine shaking during operation, further highlighting the inadequacy of the purported repairs. Subsequent to the check engine light illuminating merely two days post-repair, we were advised by Alex to pay for a tune-up, a suggestion that is both incredulous and unacceptable given the recent substantial expenditure on an engine replacement. The subsequent discovery that the purportedly replaced battery was in fact substituted with a cheaper alternative from Walmart, in lieu of the originally installed Costco battery, only adds insult to injury. This blatant deception is indicative of the unprofessional conduct and lack of integrity demonstrated by FTCI Auto Service. In light of these egregious transgressions, I am compelled to caution prospective customers against entrusting their vehicles to FTCI Auto Service. The dishonesty exhibited by Alex, coupled with the persisting issues with the vehicle following an expensive repair, exemplifies the substandard service and lack of accountability prevalent within your establishment. Furthermore, the failure to conduct a comprehensive diagnostic assessment at the outset, as evidenced by the unwarranted engine replacement and subsequent unresolved issues, underscores the incompetence and negligence exhibited by FTCI Auto Service. In conclusion, I implore FTCI Auto Service to rectify the inadequacies in the service provided, and to exercise greater transparency and professionalism in all future dealings. It is my sincere hope that this letter serves as a cautionary tale to others contemplating utilizing the services of FTCI Auto Service.

Christopher Hawks

★★★★★

8 months ago

Visiting from Texas and our transmission went out. Alex was recommended by my cousin and his local friends. He was very helpful in getting us honest, transparent quotes for used and new transmissions compared to the one take it or leave it price quoted by the Ford dealership.

Eagle VIP LLC

★★★★★

11 months ago

I had an excellent experience at this car service shop! The place is very well-maintained, organized, and equipped with everything needed for top-quality car repairs and maintenance. The staff is professional, efficient, and dedicated to providing great service. A special mention to the manager, Mr. Alex—he is a fantastic person! He is incredibly knowledgeable, helpful, and truly understands cars inside and out. He takes the time to explain things clearly and ensures that every customer gets the best service possible. If you’re looking for a reliable and trustworthy place to service your car, this is definitely the one. Highly recommended!”**

Shamim Akhtar

★☆☆☆☆

2 months ago

Icamehereforoilchangeafteraweekisayoilspotonmydrivewayaftertwoweeksmydaughtercallmefromworkoillightoniwenttherecheacktheoilthereisnooilintheengineitookittolexusdealerthemacaniccheackitandshowmeoilwasalloverthehoosastoldmeoilfilterovertightandbust it hehavetoteplacethehooseaandfilterandoilchargemeover$600 call the Ftci owner he denies and told me he is not responsible please do not take your vehicle this place the destroyer your car bad bad experience

Ryan

★★★★★

5 months ago

We've been coming here for over a year and don't go anywhere else. We've recommended family members and they've always had good experiences. Alex is always polite and helpful. They always fix what we need, we can always get a hold of them (when they're open), and they're efficient. They're nice, and the waiting room is comfortable with a big TV. This is the only mechanic we go to.

Newton Hanson

★★★★★

3 months ago

At FTCI this is where you need to take your vehicle for any repairs and I mean any repairs. You have a Very courteous crew and well organized business here at FTCI Auto service. I got my a/c, my tyres, diagnostic check,oil changed for a very honest cost and if you vehicle doesn't need something trust me they not going tell to change it. They are here to save you as much money as possible. At FTCI Honestly they are HONEST and I'm not affiliated with them it's all about Honest service.

LC

★★★★★

2 months ago

Al was very professional and provided excellent service.. quick and efficient oil change and he was very helpful and friendly.. I will definitely be coming back for my car’s maintenance and any other problems.