Genesis of Scottsdale Service

BRUCE COLEMAN

★★★★★

a year ago

We just picked up a Brand New G70 and couldn't be happier. Our Salesman, Aaron Jackson, was a huge help. Very knowledgeable about the car and we enjoyed a pressure free experiance. Best and most enjoyable new car buying experience ever! Highly recommend!

Treva Altstatt

★★★★★

2 years ago

I had a great experience buying my 2023 Genesis GV80 from Aaron Jackson! He was very knowledgeable and patient with my indecisiveness. He gave me a variety of options to choose from and answered all of my questions and more! I highly recommend seeing Aaron when going to Earnhardt Genesis in N. Scottsdale to buy your new vehicle! Also- Sante in finance was so kind and easy to work with! ⭐️⭐️⭐️⭐️⭐️

Tim Cooper

★★★★★

2 years ago

Bought my wife’s new GV70 with Farid late July. We had such a good experience, went back a couple weeks later and bought a Genesis certified used G80 with Brad Burnham. Loving them both and will definitely use again when the time comes. Thank you.

Brandon Larson

★☆☆☆☆

10 months ago

I had an oil change done on a 2021 GV80 while it was getting some warranty repair. I thought it was odd they managed to change the oil filter without disturbing the dust where the oil filter is, but it was very clear where they pulled the cover to add the oil. Well 5,000 miles go by and we are doing another oil change. My premonition was correct they didn't chang the oil filter. It still had WIX filter in it from when we did the oil change 10,000 miles ago.

Christine Sobie

★★★★★

2 years ago

Found this vehicle online and was ecstatic that it was the colors (exterior and interior) I was looking for. We worked with Jacinda and she was the best!! She made the purchase of this vehicle so easy as well as the shipping process to us here in Michigan. This was the greatest experience ever!!

Norma Jean

★★★★★

6 months ago

Tim was the most helpful. We needed so many replacement parts for a 25 Genesis G70. He came through with all parts that we needed. Made our lives easy. Norma-Jean Sergio Lewis Body Shop

Sherry Ellingson

★★★★★

2 years ago

We just happened to see their store front in the Scottsdale Quarter and stopped in to see what vehicles they were selling. Very knowledgeable sales people who graciously offered us something to drink and answered our questions. We returned the next day to purchase a new vehicle. The whole experience was efficient and simple. Thank you!

DJ Smith

★★★☆☆

a year ago

Update: After leaving a review, I got a response from someone else who gave a relevant response like the response to this review. Hopefully moving forward they do better at responding to their clientele. Cody Krayer is flat out ignoring my email requests to have written documentation that states they're unable to fix an issue with my heads-up projector displaying too low on the windshield at max height so I can send it to my insurance company to have my windshield replaced. It's been over a week and still no progress. At this rate I will have to make an appointment with another Genesis that works to resolve customer issues. Wasted an hour and 20 minute drive. Also, I've attached a picture that shows a reflection of the HUD projector and the image only displaying halfway up the projector and being cut off at the bottom at max height. Ridiculous. It was nothing like this with my last windshield.

Cindi Hoffman

★★★★★

5 months ago

Austin Garcia was helpful in guiding us on purchasing our new Genesis GV80. Everyone in the Dealership was helpful, kind, considerate and we worked well together. They put the customer first and wanted our experience to be the best.

Kevin Shiplett

★★★★★

Edited a month ago

The sales process at Genesis was outstanding, marked by professionalism, transparency, and genuine attention to customer needs. Divontae took the time to understand priorities, provided clear and detailed information at every step, and never made the experience feel rushed or pressured. From initial inquiry to final delivery, the process was smooth, efficient, and exceeded expectations, making the entire experience both enjoyable and confidence-building.

william Betzolt

★★★★★

a month ago

My salesman Aaron Jackson was terrific, Was super patient and helped me out throughout the whole process of purchasing a new car and I would recommend him to anyone looking to get into a Genesis.

robert johnston

★☆☆☆☆

3 months ago

Went in for an oil change on our '23 GV80, which we also purchased here. We did get the first 3 oil changes free as part of our purchase. However, they definitely make up for those fee oil changes when you go back for that 4th. $200+ just for the oil change. I also own a '20 GMC Denali 1 ton 4x4. It takes 10 quarts of oil and i've never paid over $200 for an oil change. I was charged $65 for a tire rotation. NOT a balance, just a rotation. The GMC, which has large 22" offroad tires is charged $35. One of those tires weighs a good amount more than 2 of the GV80 tires. Needless to say we won't be back, nor will we be getting the new GV80, which was in the plan for 2026. Service is always great, but the prices are beyond ridiculous!

Julie Oliver

★★★★★

2 months ago

I love my new Genesis! The entire team at Genesis of Scottsdale took such great care of me and made sure every part of the process was first rate. They were patient and thorough through the whole process. I couldn't be happier with my experience and my vehicle!

John C

★★★★★

a month ago

Ben Girard in Service has been AMAZING to work with over the years. He is always available when I call to help me. He follows up and his commitment to service is unsurpassed. My history with this dealership spans 10 years and 6 vehicles.

Sandra Maki

★★★★★

6 months ago

Superior support and service from salesman Austin!! Purchased the Prestige trim and couldn't be happier! Luxury comparable or even better than some of the other popular luxury brands. They provided a fair interest rate. Excellent Service! Jonathan walked me through every step of the financing without trying to pressure me. The Manager James personally congratulated me. Everything about the experience was stellar.

John Callahan

★★★★★

a month ago

I've purchased several Genesis models and cannot he happier with the vehicles price & performance. Ben Girard in Service has been the ultimate professional. He follows up (rare in this world) and his commitment to service is unsurpassed. Thank You Ben for all your hard work.

jared chourre

★★★★★

6 months ago

Always a great experience when coming here. The staff is personable, professional and polite. They are thorough in their examination and process of fixing whatever is going on. I rarely have to come here for anything outside of a regular service, but even then it’s an enjoyable event. The courtesy vehicle is always clean and a newer model and ready to go after I drop off mine. They are very communicative while in possession of my G80 and never sugarcoat anything, in a good way. The service, both mechanically and professionally speaking is leagues ahead of any other dealership I’ve dealt with and the team here is the perfect mixture of professional and polite while being wonderfully friendly. 1000000000/10 would recommend going here for your next car purchase. I mean, have you seen a Genesis?!?! They are hands down some of the best looking and performing cars I have ever had the privilege of owning and driving. Thanks team!