Genuine Automotive & Diesel

Lloyd Harper

★★★★★

a month ago

Had to make a heavy investment to replace the ending to my 2010 diesel sprinter 3500 and this shop really put in the work. They were kind enough to lend me a loaner since my other primary vehicle is a motorcycle, and they where attentive and communicative the whole way trough. It was a journey in a half but it got done and now my sprinter is smooth sailing and went in several long trips already. Would definitely return for future services.

Sierra Brauner

★★★★★

2 weeks ago

My car is 16 year old, I’ve been the only owner and I’m a little attached to her. When the engine light came on I was concerned I may have to part with her. I’ve been lucky enough to not need many repairs on this car so I wasn’t sure where to take it. I went here after seeing several people speak highly of them on a local Facebook group. They did find many things wrong with the car and that didn’t surprise me due to the age and milage so we did multiple repairs. We did need to revisit the issue a few times due to a faulty part, but they were more than fair about the price and didn’t charge me for any additional costs. They also gave me a discount on labor as a first time customer and when the part was going to take a few days I was able to borrow a loaner car. I would absolutely go back to them again.

Jimmy Reynolds

★★★★★

a month ago

Even though my car ended up being totally from the winter storm damage they got me into a loaner car right away while they assessed the damage with my insurance company. They handled everything in a timely manner and with care. Great communication and just the nicest people. P.S. They have adorable shop dogs.

Richard Dahms

★★★★★

4 months ago

Genuine Automotive & Diesel really lives up to their name. They recently took care of my wife’s car for a coolant flush, and the entire experience was top-notch from start to finish. Their communication was excellent—clear updates, friendly staff, and zero surprises when it came to cost or timing. They were also more cost-effective than the dealership. What really impressed us were the extra conveniences they offer. They have loaner cars available, and they’ll even pick up your vehicle from your home if needed, which made things incredibly easy. On top of that, they provide a referral discount card for recommending them after your visit, which is a nice touch for such great service. It’s rare to find a shop that’s this professional, transparent, and customer-focused. Genuine Automotive & Diesel has definitely earned our trust and future business. Highly recommend!

Megan Schreven

★★★★★

2 months ago

I am new to the area and my car was due for an oil change and I had a great experience here! The staff was friendly, professional, and kind. I was having a hectic morning and running late and Carey, Caren, and Seth were more than accomodating! The service was quick, efficient, and reasonably priced. I’ll definitely be coming back for future maintenance and would recommend this place to anyone looking for honest, reliable service. Bonus: they have a cutie Frenchie pup hanging out in the lobby that keeps you company while you wait! ☺️

Lyne Mock

★★★★★

2 months ago

I brought my car in for an oil change and state inspection. Everyone was super friendly and the dogs were adorable! They had no issue with me setting up my remote office so I could get work done while I waited, and my cost out the door was MUCH less than what I was being charged at my dealership. All around incredible experience!

maddison jackson

★★★★★

a month ago

If you’re looking for a shop that actually cares about its customers, go to Genuine Automotive. Their team is incredibly communicative and transparent about what your car needs. It’s hard to find great customer service in the auto industry, but these guys nailed it. I'll definitely be back

Marc Poulain

★★★★★

5 months ago

Dwayne and his team were extremely professional from the time I walked in the door until I got my repairs completed. I had great communication from them throughout the whole process on the initial diagnosis, cost to complete and any additional items they recommend to be addressed. They provided a great loaner car and delivered great service throughout the entire process. My truck is running great. Thanks guys for a great experience!

Shelby Lee

★★★★★

a year ago

These people are the best people!! I hit a deer in January in my BRAND NEW CAR. I was so upset but I took it to genuine and they took super good care of me and my car. They gave me updates as the work went on. Gave me a realistic timeliness of when my car would be done and now she's beautiful again!! I'll be sure to add photos of the before and after. They are awesome! Charlene was my girl in this whole situation. Made it super easy!

George Toscano

★★★★★

2 months ago

Had a great experience at Genuine Auto they got our vehicle in at a fast pace and worked on the damages quickly. They keep there promises on repair times and delivery of the vehicle when done. I would highly recommend them for any body work or repairs!

Lisa Strother

★★★★★

3 months ago

This is hands down the best automotive shop I've ever been to, and I've been to a lot. They did a thorough visual inspection of my car to make sure it was safe to travel. I will be going back at the first of the year to address some issues I do have. I would recommend them to anyone looking for car repairs! They are a 10+.

Cheryl

★★★★★

4 months ago

I went here for my state inspection and from the moment I walked in everyone was so nice and friendly. The waiting area is exceptionally clean and has plush couches and chairs with little desks attached if you need to get some work done on your laptop while waiting. Also, I don't know if they're there every day, but if you're lucky you'll meet the owner's 2 adorable dogs! I'm so happy to have discovered such a great business so close to home.

Craig Speer

★★★★★

3 months ago

I have been taking my vehicles to Genuine Automotive for approximately 7 years. They always have done a good job in the garage. That's not all. I always get the red carpet treatment, that includes pick-up and delivery at no charge, and often providing a free loaner, so that I could carry on with my business. Thumbs up.

James Haigwood

★★★★★

3 months ago

Recommended to me by my Detailer, Flexwash Auto Detailing. This is a family owned and run shop which is hard to find in Austin. The team here is truly incredible. Seth was my advisor and listened to my concerns and diagnosed my cars issues with ease. Anytime i need automotive work done, this is where I will be coming.

Benjamin Greear

★★★★★

a month ago

Genuine Automotive and Diesel is my go-to mechanic, especially for my diesel truck and all of its advanced systems. After the cold weather, my check engine light came on. they diagnosed the problem, provided me with the solutions, fixed it fast and took great care of me and my vehicle again, and will again in the future! Thank you GAD!

Charles Rightmer

★★★★★

4 months ago

CK took my car in when it was not drivable in Ennis and I was there visiting family. Significant problems were identified and repaired in a few days. Pricing was very reasonable even though repairs were complex and likely could not have been accomplished by most mechanics. I appreciate the progress updates and the level of explanation provided. I’d trust these guys with any of my vehicles for any repair.

Jessica Angel

★★★★★

3 months ago

I took my car here after getting rear ended. John stayed in constant communication with me regarding parts and repairs. I was given an estimated date of when it would be ready, but they finished it way sooner than expected. My car looks brand new. I’m happy with the services here and the customer service.