Gerber Collision & Glass

ch le

★★★☆☆

3 weeks ago

While the work was ok, they seemed a little disorganized. I wouldn't call them customer focused, but more insurance company focused since that where they get the majority of their money.

Stephanie James

★★★★★

a month ago

I am very pleased with Geber Collision. My car was repaired with a week. The customer service was out standing and they took care of the car rental for me as well.

Lisa Marie

★★★★☆

a year ago

Took my son's car in for a rear bumper repair. Staff was friendly, and the lobby was clean. Communication was excellent. They called me about 3 days after drop off to let me know they no longer make the rear bumper that is on my car. So I had to agree with a plain bumper instead of the original one that had writing etched in it, texted me with updates 2- 3x a week. The car was finished, I called to ask about the other issue, which was mentioned at the time of drop off and apparently nothing was mentioned to the shop from the insurance co to check out the issue...communication then was not good. Waited and waited until I called again and was told they still haven't heard anything from the insurance company and that I need to call them. Meanwhile, I'm in a rental car that I need to return, (When the car is finished), and the insurance company knows the car is finished so now I'm being charged for the rental... yet nobody can find out answers, and I need to call now... Why should the customer have to do anything? I told the insurance company and the shop about all the issues when the car was dropped off. Long story short, I picked up my car. The new bumper doesn't match the color of the rest of the car.. it's lighter than the original paint. SMH, I returned the rental car because the shop claims the issue wasn't related to the accident, yet I had no issues with the car until after the accident. Make that make sense, please.

George Kanaris

★☆☆☆☆

5 months ago

They took thirty days to repair my Cadillac for a five mile an hour fender bender. Left the right rear corner interior post disassembled. Went back Manager says “ two clips I’ll order them”. Weeks later I return to check and I’m told the clips will be in two days. I return over a week later second time to check on clips. I’m told to wait until Managers lunch is over. So I did, only to have him walk past me and dismiss me without saying a word, pointing his finger at me, which is when I left. They can keep the clips and horrible service too! I will not return………

Thomas Males

★★★★★

a year ago

We brought our vehicle in to repair the rear quarter panel from a parking lot hit & run. They set a date a few days out we dropped it off and to my surprise they texted me throughout every step of the repair process AND completed job a day early. The car was clean and the repair was flawless. I highly recommend GERBER COLLISION & GLASS to anyone requiring vehicle repair. Thanks Joe GREAT JOB

Shannon Baez

★★★★★

a year ago

Char was amazing from the point of answering the phone and getting me scheduled same day. She kept in constant communication with my car repair progress. Joe explained everything to me when the work was completed. Customer Service was outstanding and way above expectations.

Jess M

★★★★★

11 months ago

I called spoke with the manager Joe, he took great care of me and answered all the questions I had in regards to a new claim on my vehicle. All I can say is great customer service. I will definitely will bring my vehicle here.

Lizzie Smith

★★★★★

a year ago

Dropped my 2024 Mazda CX50 for hatch/bumper repair after a careless individual backed into my parked car, with Gerber, and from start to finish it was an easy process. They fixed my gal up so nice..like it never happened! They handled all the paperwork and arguments with insurance. I dropped off and picked up. That’s it! One person I want to shout out is Ms.Bobbi working their front desk! That lady is a gem and I hope they know just how precious she is! She answered all my questions, explained the process, and put my anxieties at ease! Truly one of a kind! Thanks for making this less painful for us!!

Judith Hall

★★★★★

a year ago

Excellent experience from start to finish. My car was repaired quickly and they did an amazing job. Everyone was so nice and extremely helpful. They went above and beyond to provide the best service. Highly recommend Gerber Collison.

Maggie Faulkner

★★★★★

2 years ago

I can’t say enough good things about the excellent service we received at Gerber Collision & Glass. From first contact to completion of work, everyone was helpful, friendly and professional. I would recommend Gerber Collision & Glass for any body or glass work, knowing they will always deliver excellent service.

Lucille Black

★★★★★

2 years ago

We were very well satisfied with this place. Josiel the manager was fantastic. He came out and looked at our truck and was able to take off the one part that was damaged and fix it without going thru insurance and had it done in 2 days. Oh and Ally the receptionist she was amazing too. She got us in quickly. The whole staff was very curious. Great job you guys. 10☆'s

Joanne

★★★★★

2 years ago

My car is being worked on them now, and I am confident they will fix it promptly and accurately. There is a nice, calm and confident feeling when I walk in there. They're very kind, very attentive. And they understand what I mean when I'm trying to communicate with them, lol. Thank you for your excellent customer service!!

K Padgett

★★★★★

3 years ago

About 3 weeks ago I was rear-ended. I called everybody shop I could find on Google and everyone was booked out at least two to four weeks before they could even get started. My mom told me about Gerber I didn't even know we had one in Ocala. I called them and they got me in the same day. My car was ready in less than two weeks. I just picked it up and it looks brand. The staff is very knowledgeable and friendly. Thank you Gerber collision & Glass. I will definitely use you all in the future. 🫶🏼

Karrie Sicely

★☆☆☆☆

2 years ago

My son wrecked my truck, USAA had us take it here. The price list they gave for repairs, they doubled the prices of many parts…from cost. They also noted to replace items that had nothing to do with accident like console me dash plexiglass. The costs associated with their massive markups took the truck over the threshold of repair and it was declared totaled. I did file a complaint about this with those in the power to correct this. The overly exorbitant amount they charged for parts it’s insane! Go to Liles instead and save yourself a headache

Fordgpw1942ocalafl

★☆☆☆☆

9 months ago

Truck is still not fixed the paint does not match its been down since Oct of 24 and its may 2025' they let it sit so long battery died and and they jumped it off incorrectly and fried modules that im on the hook for and they say they have no recollection, when they asked me for my spare key to unlock it because it was dead.

Monsour Majere

★★★★★

2 years ago

Excellent service and great communication. They made my Mazda look brand new and go all the way to make sure quality service is provided

Don Lef

★★★★★

2 years ago

Wife got into a little fender Bender a while back. We were referred to Gerber collision and glass. Very friendly staff did a nice job thank you.