Gerber Collision & Glass

Amy Sheehan

★☆☆☆☆

2 years ago

Stay away from this shop. I cannot attest to the body work they do, but the office staff and manager are negligent and rude. I scheduled an online appointment for an estimate, choosing this shop because they had availability. We used the after hours drop box because our car needed to be towed on the weekend. I called Monday morning to confirm the appointment and was told there is no appointment because online scheduler is not accurate and they are booked. They accused me of “dumping” a car on their lot and I was told to remove it that day. I asked them to lock the key in the car because I wasn’t sure how long it would take to make arrangements and it might be later in the day. When I arrived, the key was in the envelope with my name and address on it in plain view on the windshield of the car tucked under the wiper blade!!! Anyone could have just unlocked it and taken anything they wanted. That is unprofessional and unforgivable.

Amber Wright

★★★★★

2 years ago

My vehicle was hit pretty bad by a hail storm in June. I called Gerber Collision and they were able to get me in quickly. The communication from Jen and Jose was excellent. My car looks great! I would definitely use Gerber Collision again!!

Christina Abbott

★★★★★

4 years ago

Recommended for us by our insurance company and they were awesome, good communication with us and very apologetic when they received the wrong part and had to wait for the right one to come in. They worked seamlessly with Geico and Enterprise who met us there at Gerber. Gerber even contacted Enterprise for us after we picked up our car to let them know we had left the rental! They let us get our car even though they had to install one more tiny piece and then came to us to pop it on a few days later! Great customer service and communication. Thanks!

Christine Bieda

★★★★☆

Edited 3 years ago

Update- The general manager reached out to me and personally took charge of the issues I had. We received our car and the work has been amazing. The issues was with their automated update system which is supposed to send updates on the car repair status twice a week. The GM is aware of the issue and is working towards finding a fix for it. I was very impressed with how quickly he responded after posting my initial review and continued checking in with updates. If they get their system fixed this would be a total of 5 stars for sure! Thanks for reaching out Gerber and working through my complaints. I would use you again for sure!💕 **************** They have had my car for almost two months and have not even started on it!!! Every time I call they tell me "we will start on it next week"- It's been almost three months since my accident and nothing is being done!!! ****************

Private Person

★★★★★

4 years ago

As a car enthusiast and one who values their car very much I would HIGHLY recommend Gerber Collision. Their customer service is top notch, and so is the quality of their work! I am not one to write reviews but this place really impressed me. The staff is accommodating, caring, and has excellent customer service skills. I worked with Jose and he took care of everything - I recommend you work with him. Front desk receptionist is refreshingly kind and extremely good at her job.

David Neteland

★☆☆☆☆

2 years ago

Three months of having my truck, three trips back, it's still not fully repaired. They returned my truck back to me the first time with new body damage, a dead battery and wires/hoses/bolts disconnected or loose. After returning it to them the second time and having it for multiple days my concerns were still not addressed. When calling to speak to the "manager" he was irritate that I contacted corporate telling me "do not contact us again and only go through your insurance" then proceeded to hang up on me. So much for Gerber's satisfaction guarantee on a 15k repair; certainly makes you wonder what other shortcuts they took. I look forward to speaking with their corporate office on getting this resolved. On a side note Jose was very personable and professional when I called, maybe their management should take some notes.

John Munster

★★★★★

a year ago

They repaired my Ford Edge from hail damage 8/24. Extremely easy and hassle free process. Got vehicle back in half the time quoted and looked brand new!!! Awsome job guys and gals. Thanks

Amberlee Marta

★★★★★

a year ago

Great customer service, communication, and overall work. Not only was my car fixed perfectly but it was returned washed and detailed looking brand new! Would highly recommend Gerber collision and glass for all of your repairs.

Billy B

★☆☆☆☆

8 months ago

Jose Macias told me that they would be contacting me to make this right and never did shows what kind of business they Run I do not recommend And would definitely avoid Jose Macias As apparently he can’t even see straight And thought there was nothing wrong with this when I picked the truck up. Avoid avoid avoid

David Robinson

★★★★★

a year ago

I've never used an auto body shop before so this was a first time. Not sure how to compare other than state that I was extremely pleased with Gerber's proactiveness and the quality of their work. They kept me apprised with text messages and email updates throughout the process. Excellent excellent work. Absolutely would not hesitate to use them again although I hope I don't have to. Jen and Jose were outstanding!

Vanessa Vazquez

★★★★★

11 months ago

I had my car detailed by MARQUIS , and I couldn’t be more impressed! From start to finish, the experience was top-notch. The attention to detail was extraordinary—every inch of my vehicle looked brand new! They went above and beyond, not just cleaning the exterior and interior, but making sure all the small areas I would never think to clean were spotless. The leather seats, carpets, and even the engine bay looked flawless.

Heidi Murphy

★★★★★

a year ago

Gerber collision in Littleton, CO off Norwood was amazing to work with. They consistently updated me on the status of my vehicle, several times a week. Excellent customer service, extremely helpful and thorough. Did a fantastic job on my 4Runner that had significant hail damage. Looks brand new and is 10 years old! 10/10 would recommend to anyone.

lizspencer1

★★★★★

a year ago

I had a great experience here. They were FAST, efficient, kind and the work was better than I could have ever expected. My Toyota Rav4 2019 back door hinges were degraded and falling off! (apparently a known problem with the new Rav4s) and Gerber did a fantastic job finding the parts, and painting them - it looks brand new!! Can't recommend this place more.

Christopher Abbott

★★★★★

a year ago

I was serviced by Glass America mobile windshield replacement. Chase was a super helpful technician and did quick work. The quote they gave me was very fair and cheaper than other quotes I had befor. Great customer service and experience. would recommend to anyone who needs a replacement for a good price with quality workmanship.

Amy Chun

★★★★★

3 years ago

Fortunately my car was driveable after an accident; unfortunately all the shops in Denver partnered with my car insurance were 2-3 months out in even getting an appointment for an estimate. I called this body shop and they were able to schedule me in that same week, and provided an estimate by the end of the same day. I gave them the go-ahead to order the replacement parts and then when calling to schedule my repair, was told it was 6 weeks out. HOWEVER they mentioned that people would cancel so I touched base the next week and was able to move my appointment to 2.5wks out instead. When I got my car back (3 days later), it was like the accident had never happened! They also vacuumed my car, cleaned my dashboard and displays, washed my car AND tire shined my tires. Overall this was a great experience with super friendly and responsive staff, and very accommodating of all my questions. I would 10/10 recommend this shop to anyone!

Benji Barela

★★★★★

3 years ago

Johnathan and crew were great! Took our Kia Sportage to Gerber for body work. Since day one Johnathan and office staff were friendly and kept us informed about our vehicle, they provide us updates weekly via text since they had to order parts due to unforseen damge to our doors. They kept to their estimated time frame of 3 weeks for complete repair. When we picked up our car it looked brand new, they did an awesome job and they even detailed the car. They are awesome and very professional would highly recommend.

brochas Kelley

★★★★★

3 years ago

I just moved to Colorado and had an accident during my trip from Pennsylvania. My car was drivable but in really bad shape. It needed a lot of work. I found Gerber and took my car here for repairs. I HIGHLY recommend this company. Professional, great customer service, excellent communication and an excellent repair to my car. It looks better than new its a 2013. I can't say enough about how great their service was.