Jeno's Auto Service Inc.

Bac Gab

★★★★★

a month ago

MY husband and I have taken our 2003 ford, 2012 Silverado, and our 2012 MKZ to Jeno's for quite some time. We are the original owners so that tells you how long we have taken them to Jeno's. All 3 are in good condition Jeno's has serviced them thru the years and has stood behind their work. Their mechanics are the great. We are beyond happy with their work. Your Neighbors Mr. &Mrs. Martinez

Joseph Polite

★★★★★

3 weeks ago

My vehicle repairs were done well and completed. Also , I was happy with the clear communication of staff with updates on my vehicle. If there is anything in the future repairs I may need or someone else I’ll consider Jeno‘s Auto Service!

Marissa Silvers

★★★★★

a month ago

I got told my battery was fine and my starter needed fixing at an auto shop but took it to Jeno’s and they correctly diagnosed that it was in fact my battery and fixed it for me, and checked everything else to make sure my car would start no problem. They kept me in the loop while they diagnosed it as well! Very happy with their service, definitely would go back.

Tyler Moulton

★★★★★

3 weeks ago

Free wipers saved me in the snow today also received a 35 point diagnostic plus and oil change and engine clean service. Kris, John and Ashley all are helpful. 3rd time with them, I got a loaner car each time. I have a little work to do so I’ll be coming back soon to see ya all. Thanks and cheers .

Robin Whitelaw

★★★★★

a month ago

I had a not so good experience I'd used for a lot of years along with my wife. Due to this experience I decided it was time to find another mechanic. As it happens the work my former mechanic recommended for my Acura RDX was correct, however, the way Kris worked with me was in my view far more professional (and patient) ... AND ... was significantly less expensive. I wish I had made this change sooner

Ray T

★★★★★

3 months ago

Our extended family has had 4 vehicles serviced by Jeno’s over several months, a couple for routine maintenance and some for specific problems. In each case the service was completed quickly and any issues were completely resolved with no further problems. In one case the shop alerted us to a serious issue that we had not detected and that they subsequently fixed. The staff are friendly and the prices reasonable. Our experience has led us to now use Jeno’s for all our vehicles.

Caitlin Ten Eyck

★★★★★

Edited 2 months ago

I have been an avid Toyota Dealership goer my entire driving career. Had 4 Toyotas and always taken them in there. This last time I went in with my 2011 Highlander and they told me my car had multiple oil leaks in the engine and that it would be close to 7k to fix it. They tried to get me to trade it in if I couldn’t afford it and lock me into a new loan. Which I didn’t want to do. Because it’s almost paid off and other than the oil leaks in the engine it was in sterling condition according to them. I called friend about the outrageous price. She immediately directed me to Jenos for a second opinion. Grabbed my baby and we headed there. Everyone wonderful from Ashley being a welcoming and guiding voice for me to Kris helping me with questions about if the repair was worth it. Not only did they accept my car same day they told me they’d get me a quote that same day as well. They were honest and transparent with me the entire time. Letting me know it was still going to be a hefty repair but they could most definitely come under the dealership. That they’d seen other people with my car year and all too go through this and didn’t regret making the repair. Thank you Kris for being so knowledgeable and calm. Letting me know all this. John was my point of contact after that and he was fantastic. Called me later that day with a quote 2k cheaper than the dealership. That they couldn’t start on it till next day and I was fine with that. Just grateful they’d take it in. He told me they only use genuine Toyota parts as well and not to worry about that. Also while they had my engine out they’d check other things you can’t normally check unless it’s out. Said they’d call me if needed anything else and wouldn’t charge labor if they did just the part. The best part was they gave me a loaner. A free one at that. I had that car for over a week while they worked on my baby. I didn’t have to worry about getting to and from work at all. All they asked was to fill it back up upon return . Which I did least I could do. They gave it to me at half a tank and that’s what I returned it on. They have won a customer for life in me. For their honesty, kindness and transparency. Never had an auto shop be as wonderful as they were. Or ever had one who did free loaners. Take your car here they are honest, affordable and so very kind.

Adam Garren

★★★★★

a month ago

I had a clutch replaced along with some routine maintenance. The estimate and timeframe were both as expected, and I really appreciated the detailed explanations and options provided. The interaction was professional with no pressure tactics, and they got me in same-day. Combined with their longstanding presence in the community and stellar reviews, I’m happy to recommend them as a new customer

Stacie Keiter

★★★★★

5 months ago

Jeno's is my new go-to for all my car service needs. They are kind and patient and take time to truly explain the problem. I've taken my 4Runner here 3 times and each time I have been very pleased. Instead of taking my cars to the dealerships for service I'm going to bring them to Jenos now. Their pricing is better and I love that it's family owned. Chris and John are awesome to work with!

Jay

★★★★★

a month ago

You guys are awesome and honest. Most places will have you doing unnecessary repairs but not here. Kris is amazing. He even took the time to help me with my alarm when he was clearly busy. I get both my vehicles repaired and serviced here. I wouldn’t go anywhere else!

Tyler Moulton

★★★★★

5 months ago

My mom highly recommended jenos, her neighbors had stellar things to say. From scheduling, to getting in, to getting a loaner car( which has never been offered to me before at other places) made me a Loyal customer . They did lots of work, all in one day. John told me how to maintain my car moving forward and how to avoid the issues that brought me in. I’ll always choose jenos, it’s a family vibe and they saw me as a real guy. They texted me updates, responded to my questions, valued me and my time. Dealt with respect to my mom who helped me out for a second. Highly recommend if you want a solid trustworthy relationship with your mechanics

Tim Gallardo

★★★★★

3 months ago

In September, I had my car towed to Jeno’s because of power steering problems. Initially, I was told they wouldn’t be able to look at it until Monday (it was early Friday morning), but later that same day I received a call saying my car was already finished. The staff was extremely professional, and the pricing was very fair for the work done. I would definitely recommend Jeno’s.

Marlon Neely

★★★★★

3 weeks ago

I have an older vehicle that Jeno's check out and made sure I was driving a safe vehicle. They made some reasonable repairs at a fair price. I will be back.

Mark Bakker

★★★★★

4 months ago

I have been taking my truck to Jeno's for about 2 years now and I couldn't be happier with the level of service I have received. Communication is always clear and fast and all my questions have been answered. Jeno's has diagnosed and fixed any issues with my truck that I've brought up, and been super helpful with scheduling and squeezing me in when my schedule got really busy. Can't recommend them enough!

Kate

★☆☆☆☆

Edited 2 months ago

I recently brought my car in for rodent damage repair on a battery cable, and the experience was extremely frustrating. They sent an estimate but never called to explain the work or timing. When I called for clarification, the staff and the owner seemed impatient, rude, and condescending and said something like, “Just give us a thumbs up” and “Do you want to fix it or not?” The repair itself was done negligently. It looks tacky. On top of that, they did not honor the coupon I had. What’s the point of sending me a coupon if I can’t even use it? Overall, I would not recommend this shop.

Marrs “London” Saggau

★★★★★

a month ago

my car got stolen and i came here to get it repaired. this place is great! really good customer service and they fixed everything up super well. they even gave me a loaner car to use while mine was being fixed for no charge!

J Dolezal

★★★★★

a month ago

I have been coming here for years. These guys are honest, fair, fast and reliable. They really are nice people who want to make sure that your work that needs to get done is done correctly. I like coming here, and I really like getting the loaner rides.