Thompson Automotive

daniel dohun Lee

★★★★★

5 months ago

This was my first time using their services,and I'm very happy I did. The process was seamless—making a reservation was simple, and they kept me informed throughout. The staff were incredibly nice and professional. The transaction was easy, with no surprises. A truly positive experience that has earned them a repeat customer!

Megan Hornbaker

★★★★★

2 months ago

The absolutely most friendliest automotive team i have met in quite some time! Just moved to the area, and when you walk in, you can tell this is the neighborhood spot for getting cars taken care of. I mean these guys really do the most for you. Will always be coming here for the future! Thank you team!

Justin n Melinda Helton

★★★★★

6 months ago

I’ve had two oil changes at Thompson Automotive, and my most recent experience was exceptional. I had just been quoted a shocking $120 for an oil change and tire rotation at another shop when I called Thompson's. Christy answered, and she was an absolute lifesaver. Not only did she give me a much more reasonable quote, but she also managed to fit me in for service that same day, which was a huge help. Christy went above and beyond for me, even adding a coupon to my service and patiently walking me through the future maintenance my car will need. She turned a stressful situation into a great experience. I am so impressed with her professionalism and kindness, and I will definitely be a returning customer because of her.

Alison Brusehaber

★★★★★

2 months ago

Lovely service and just the sweetest staff. My husband got his oil changed and they left teddy bears in our sons’ car seats!! How kind! 100% recommend!

Stephanie Regan

★★★★★

3 months ago

Christy and the whole team have been absolutely amazing helping us get our Jeep fixed. I 100% recommend this auto shop for all your car needs. They were a God send in our time of need. Thank you all so much!

SceneTripsy DoriTripsy

★★★★★

6 months ago

I highly recommend Thompson Automotive. The whole experience ran smoothly. They worked with my schedule to make an appointment that worked for me. The staff is amazing. They couldn't be any friendlier. I felt welcomed and appreciated. It was easy to obtain an estimate. They were not pushy about adding additional service which I greatly appreciate it given most shops I have been to try adding more things. The quality of the work they did on my Audi is phenomenal. I will deffinately be returning here for all the work on my car.

Jonathan Rasmussen

★★☆☆☆

3 months ago

I've been taking my car to this shop for a couple of years now, mostly for oil changes. They have friendly staff and seem to do quality work. But yesterday will probably be the last time I use their services. I booked an appointment online for an oil change, air filter change and spark plug replacement at 11am. I arrived a little late, checked in at the front desk and was told my car should be done around 1 o'clock. They gave me the initial quote for the services and I balked a bit when the spark plug replacement was listed around $400 - $135 for the plugs and $276 for the labor. But I wanted to give them the benefit of the doubt since (in my experience with other shops) they might knock the labor price down some if the job took less time than expected. I sat in the lobby working on my laptop for 2.5 hours. The lobby was colder than the 70 degree day outside. When the work on my car was finally finished, I asked the front desk person (a different guy than who checked me in) why it took so long. He said that after my car arrived the technician went to lunch. (Really?! What's the point of providing online bookings if you aren't going to honor them?) The technician came back from lunch and proceeded to work on my car. I pointedly asked why it took the tech 1.5 hours to replace the spark plugs. (I have a 2016 Prius - it shouldn't take a trained auto tech more than an hour to do this work.) The attendant tried to explain that the tech was running the repairs in parallel - changing the oil, air filters and spark plugs all a the same time. (If that's the case, then it should not have taken more than 1.5 hours total.) Now let's break down their pricing. The labor on the spark plugs was $276.23 for 1.5 hours. That's an hourly labor rate of $184.15. The labor charge for replacing the engine and cabin air filters was $51.48 - that's a 28 minute service. (It takes me about 10 minutes to do both.) The labor charge for the oil change was $31.95. This is likely a flat rate though and not an hourly rate. Also, the $135.20 for the 4 new spark plugs is easily double the cost of the same plugs on RockAuto and 2/3 the cost direct from Napa. Seems they marked up the air filter prices too. All this comes after a separate incident earlier this year, when they claimed my front lower control arms needed to be replaced after an inspection during an oil change. They quoted over $2000 for the repair. I took my car to another shop for a second opinion - a shop a family member has used for decades and trusts well. The second shop owner drove the car around and did a full inspection of the suspension. It was fine: there were no problems with the control arms. The next time I took my car back to Thompson Auto for another oil change, suddenly there were no problems with the control arms. In summary, this shop is overpriced and will try to up-sell you on unnecessary work. I implore you to find a more reputable shop. I certainly will!

Erika Stearns

★★★★★

Edited 5 months ago

I’m so glad that I took my car to automobile. They were able to give me a quote right away. They took care of my car fast and very efficient. Very friendly. Staff is kinda hard to see good quality service anymore. Customer service. My husband also took his ram pro Master for repairs. He took him through the coda automobile and they gave him like $3000 quote and then he took it to town some automobile and they were able to Get his breaks down. Told him that he doesn’t need anything else. I’m very glad that we have this new place. We can take our cars thank you town of automobile. I appreciate all the great service you provide to our family Erika and Robert Stearns.

Stacey Peterson

★★★★★

a month ago

It was my first time at Thompson automotive, they were very kind and informative. It was very refreshing as a woman that they didn’t come out and show me dirty air filters or dirty antifreeze, and tell me I needed a bunch of work They did, however, list the items that they suggest that I take care of in the near future and never pressured me into anything and wished me a good day. I will definitely go back.

Chuck Watson

★★★★★

5 months ago

I recently had my truck serviced here, and I couldn’t be happier with the experience. The team was professional, honest, and took the time to explain exactly what was going on. They didn’t try to upsell anything unnecessary—just straightforward, quality work. I really appreciate having a shop I can trust to keep our vehicle running smoothly. Fair pricing, great communication, and dependable results. Highly recommend!

Liddy Schultz

★★★★★

2 months ago

Every time I call, they are always very accommodating and kind! Andrew specifically helped me through the whole process! But it truly was the whole team! Everyone here is very reliable for vehicle communication and patience! I highly recommend bringing your car here! I brought my 2015 Jeep Cherokee twice to have it serviced! They went over every single detail and explained thoroughly what should or should not be taken care. Very knowledgeable folk! Every question I had was answered immediately by a representative either phone or online through their amazing system that gave a detailed description of the inspection check when I came in for a diagnostic! Thank you to all at Thompson who have gracefully helped me with my car JP!

John Horton

★★★★★

a month ago

Wanted to support a family owned local business in or near Littleton and this place seemed to have great reviews. Called them last week, got a quote quickly on shocks and struts and scheduled a day I could make it. They were fast, friendly and most importantly honest! While installing the shocks and struts they found some loose bolts on the steering column which I had a feeling that might be the case but forgot to mention that issue. My minivan was fixed and ready in a shorter amount of time then was anticipated. I will definitely go back to this shop for any repairs I need. Also, after posting this review, we just noticed the teddy bears they left in the car seats for our girls!!! Absolutely love it! Thank you!

Anthony Livingston

★★★★★

3 weeks ago

These folks made my wife a priority when she was driving our Sprinter Van home to FL from CO.and it decided to throw codes and limit her to 9 starts over 1800 miles...they dropped everything to quickly diagnose and fix the problem such that she was able to bit the road the very next day! Absolutely amazing customer service! So very thankful to have my family home safe and sound thanks to them.

Karl Soderstrom

★★★★★

2 months ago

On several occasions, I have had very good experiences with this company. Ben, Christy, and Andrew at the front desk are friendly and efficient and tech Zac did a great job. They provided transportation and had my car ready in a timely manner. They honored their warranty and adjusted some setting that weren't quite right without charge or hassle. I would definitely recommend this place to friends and family.

Ali Jurotich

★★★★★

a month ago

A 5-star review isn’t high enough for this shop! This was our first experience at Thompson Automotive, and it definitely won’t be our last. Our mechanic, Zac, was incredible—extremely knowledgeable about the issues with my car and able to diagnose and repair it quickly. We also worked closely with Andrew, who was so kind and made sure we clearly understood the cost of the repairs. When we picked up my vehicle, there were no surprises—the amount we paid was exactly what we were quoted. I can’t recommend this shop highly enough!

Vianna Stearns

★★★★★

a month ago

This place helps in so many ways. I am a younger car owner and being able to have mechanics breaks down what needs to be done and why along with how important it is was so helpful. Their staff is so friendly and constantly keeps you updated on your car even after repairs or maintenance! They also work around budgeting. We all know how expensive a car can get but these guys will work with you and help build a budget friendly service plan for your vehicle! Overall great service place that understands how to build trust and respect with their customers!

Just living

★★★★★

a month ago

Incredible customer service. From the moment you walk into the office you are greeted and taken care of. Every interaction I witnessed between the employees and customers was friendly, professional and respectful. Not once did I see anyone being pushy about a single thing. Everyone that works there went above and beyond for every single person that walked through the door. Thompson Automotive you have gained a new faithful customer who is bringing her family over too.