About Business
Residents of Hampton, VA, Hampton have long trusted GERMAN AUTOHAUS for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Car inspection station, Used auto parts store or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.5/5 rating with 44 reviews. Throughout Hampton, and particularly in Hampton, VA, GERMAN AUTOHAUS is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact GERMAN AUTOHAUS for any Car Repair inquiries or to schedule a visit to their Hampton, VA facility.
Google Reviews
ghanem ahmad al khataybeh khataybeh
★★★★★
10 months ago
Top store to fix your car just go and ask for Gabrielle
Bill “ßįļĺēĐē” Williams
★★★★★
4 years ago
You can expect a repair to be a lil costly when estimating repairs on a foreign auto but nevertheless Lee and his crew know what to do! Always a job well done!
Juanita Torres
★
☆☆☆☆
4 years ago
My experience here was terrible, do yourself a favor and find somewhere else to go. The service was horrendous and I got hit on by the mechanic which made me feel EXTREMELY uncomfortable. Not to mention that fact that if you don't know a thing about cars they will take advantage of that. Never again
sandi wells
★★★★★
11 months ago
I have been a customer for over a year now. Never had an issue with the work being done or prices charged.
Mike Drew
★
☆☆☆☆
7 years ago
This place owns Pro Automotive on Powatan And Pembroke Ave DO NOT USE THE SERVICE Mr Lee use to do good wotk but now service sucks and they dont have any help to work on the car had my car over a week from June 25th to July 4th 2018 and never touch it until I finally came up to the garage. Now car having more problems than before. DO NOT USE THEIR SERVICE ..HORRIBLE IF DONT BELIEVE ME GO UNDER THEIR REVIEWS FOR PRO AUTOMOTIVE
Fernando Bolaño Michelena
★★★★★
10 months ago
excellent service and very fast
Jeana Boone
★
☆☆☆☆
6 years ago
He can be a good repair person but he will RIP you off also. He will remove parts from your car and place them on other vehicles that he is repairing. He will also charge you for NEW PARTS only to go out in his private junkyard and get used parts to repair your vehicle. Run away fast you can.
Nicholas Turner
★
☆☆☆☆
a year ago
Man who answered the phone was rude. I was asking to see if they had a part available, he told me no and hangs up. If I had the opportunity to get a second sentence, I was goin to say it was on their website and could he double check. Oh well, but at the same time that’s just rude.
Orlando Alegria
★★★★
☆
7 years ago
Fair prices for fair work. I got both valve gaskets replaced on my BMW 540i for $500. On a side note I do think without 100% certainty that the mechanic took some Golden Dollars out of my cup holder though.... 🤔 Also the parking lot outside the shop is caotic.
Ronnie Harrell
★★★★★
a year ago
I never had any issues with Mr Lee. He has worked on my BMW several times and has done an excellent job each time.
Candi C
★★★★★
6 years ago
I had a great experience here. I dropped my car off for inspection on a Saturday. It was ready after 4 hours and the only thing Mr. Lee found wrong with my late model car (2001) was the wiper blades needed replacing and the headlights defogged. I am a happy camper and will definitely be back!
Marlon Shill
★★★★★
11 months ago
Great work my taillights were messed up and they were able to solve the problem same day with a good price definitely recommend coming here
L . C
★
☆☆☆☆
2 years ago
STAY AWAY!!! These people are frauds!!! I went to the shop because of a bad shake, I took it to Import Auto King, Lee told me I need ball joints on both sides. The driver side was really bad so I had him do the driver side first, fine no problem fixed it for 248 the bad wobble was gone, so I trusted him to fix the other side. About one month later I took the car back for the second ball joint on the passenger side, he said he would fix it for the same price as the first. I got in my car after he "installed the ball joint," and the car was still shaking just as bad as when I brought it, when I brought it to his attention he said oh the shake is because you need brakes, I took his word for it and said ok I will bring it back for brakes but can I get my receipt for the ball joint, Lee told me the printer was broken come back for receipt, I came back two days later he said the printer still broke, I eventually just forgot about the receipt. Fast forward about a little over three months later, I go to the GMC dealership to let them fix my brakes that Mr. Lee said I needed, because the shake was just getting unbearable. I told the dealership I just got ball joints on the car a few months ago and was advised I needed brakes. The tech at the dealership informed me there were no new ball joints on my car and I did not need brakes, they showed the torn ball joint and said this ball joint is old and has never been replaced, after having the dealership fix my ball joint issue, I immediately proceeded to Import Auto King to address his fraudulence. Mr Lee hid in the back with a large hat on, I told his mechanic and his wife what happened, his wife had the audacity to argue with me calling me all kinds of names etc, I seriously would like to know how would she feel if someone did this to her, I mean they didnt mess it up, or fix it wrong they blatantly took my 248 dollars and did absolutely nothing, and then tried to make me pay for brakes I didnt need!!! This shop really give mechanics a bad name, they just proved everything negative people say about mechanics. I cant believe the audacity and then offer NO explanation but call me all type of names like I stole from them, the nerve! BTW his wife is the one responding to the messages under this review site, the both of them are pathetic to steal people hard earned money.
John Archer
★
☆☆☆☆
2 years ago
*WARNING THIS IS A LONG ONE* I've been a customer for a while now, but my recent experience has left me frustrated and disappointed. Lee, the owner, has the worst customer service I have ever encountered. Today, I walked into the shop and requested a state inspection. As soon as I entered, I noticed that Lee was on his phone, typing and scrolling through something. He didn't even bother to look up at me as I spoke. It was as if I didn't even exist. I asked him if he had time to fit me in for an inspection. His response was cold and uninterested. He simply said, 'Not right now. You can leave your car and maybe I'll get to it later tonight or tomorrow.' I agreed to leave my car and asked where I should park it. Without even looking up, he said, 'Park across the street.' I knew it was a busy area in front of homes. and I have no tags. (why I’m getting an inspection) So I tell him “I don’t have Tags I just got this car I don’t want to get towed, he replied “couple days is ok”. I step into the door way of the exit and look across the street and asked him where exactly I should park? no response. I repeated my question, this time louder, but still no acknowledgment from Lee. This was not the first time I had a bad experience with him. The last time I visited, he inspected my other car and was borderline angry and difficult because he wanted extra money for 'overlooking' my rim size. I tried to explain to him that there was nothing wrong with the rim size and that the weather guard was damaged when my bumper fastener broke. I even told him that I would go to another shop to get it checked and have them confirm that the size was fine. But Lee was sassy and dismissive, giving me my papers and receipt. I've reached my breaking point with this shop and Lee’s attitude. I refuse to give my hard-earned money to someone who not only lacks basic customer service skills but also has the audacity to treat me with disrespect. I will not go back there again, even if it means paying extra or driving out of my way to another shop. I value good customer service, and this shop clearly does not prioritize it. It's a shame because I used to recommend this shop to my friends and family, but now I will be warning them to stay away. I hope Lee learns the importance of good customer service and makes an effort to improve it. Until then, I will be taking my business elsewhere.
Nestor Flores
★★★★★
11 months ago
"I had an excellent experience with the repair of my car at import auto pros . The service was quick, the staff was very friendly, and the quality of the work exceeded my expectations. I would definitely recommend this place to anyone in need of reliable repairs."
Linwood Spencer
★★★★★
Edited 3 years ago
They did a great job and quick turnaround on car did trans service and flex joint in 24hrs.The owner saved me from buying a lemon mercedes couple months ago.Will continue use this shop for all my maintenance
Estefany Blanco
★★★★★
11 months ago
I had an amazing experience with Import Auto Pros. My car wouldn’t start and they actually went to pick it up from where it was. They replaced the starter and kept me informed the whole time. Super friendly, professional, and fast service. I’m so glad I found them – highly recommend!
Gerson Castro
★★★★★
10 months ago
Been a customer for 6+ years they have worked on all my cars from foreign to domestic. They have always given amazing support and they have always been friendly made me feel like family if I could give 10 stars I would plus more. Everyone has always went above and beyond I’ll always appreciate this business.
Gabriel Escobar
★★★★★
11 months ago
At Import Auto Pros, my experience was outstanding. The staff is professional, the service is friendly, and the results with my car were excellent. I highly recommend this shop.
Pedro Luis Gonzalez Mieres Pérez
★★★★★
11 months ago
I’ve brought another vehicle here, and once again, the service was excellent. The team is consistently professional, and I’m always impressed with the results
