Gills Auto Service

Billie Jean F.

★★★★★

11 months ago

I’ve been going to Gills for years and I’m always impressed with how quick they get my car serviced. Growing up with a father who was a mechanic and having to transition to relying on someone else to service my car, due to my dad being retired from working on cars, was not easy. But then I met Mark through a friend and right away I trusted him, he actually reminded me of my father a little bit. Through the years the owner Mark has grown his business and can’t handle all the work hisself. Mark has hired very trust worthy mechanics. I was just at Gills this last month for some repairs on my BMW…and the office manager Brice was on it with everything, he explained what was going on and what I needed to have done to my car. The mechanics Kayden and Clint were also very friendly and talked to me about my car…how often do you actually get to talk to the mechanics. Anyways, if you’re looking for a trust worthy shop…look no further, these guys are the best!!!

Katie Haushalter

★★★★★

a year ago

Gills is one of the best auto service places I've ever dealt with. They don't treat me like "a simple little lady". I'm treated with respect and so are my vehicles. If there is something they don't do, like new tires, sun roof repair, after market audio repair, then they will recommend a place that they trust that does take care of those things.

DD R

★★★★★

a year ago

I met Mark in 2022 after my friend noticed my car had been having issues for months & wondered why I hadn’t taken care of it. I let her know I couldn’t afford to fix it. She introduced me to Gills & told me that he was the “most honest mechanic in the west.” I saw him and he took care of my car issue & stayed within my budget. He was SO kind to me and treated me like I mattered (not just my money). Fast forward 2024, similar issue with my vehicle & when I realized Mark wasn’t there (still owner but had a manager) my heart dropped because I was in a worse pickle than in 2022. However, Bryce explained everything super well and worked hard to make sure I was taken care of. I will never go to another mechanic for work! It’s hard to find honest and ethical mechanics. 10/10 recommend this shop! Don’t waste your time and money going anywhere else! You’ll be grateful you found them and you won’t ever want to go anywhere else!

Michael Rowland (Mike)

★☆☆☆☆

Edited a year ago

Sadly, I had to give one star in order to get the review. My experience with this company has been horrible, frustrating, one of the most expensive screw jobs I’ve ever had. We own a small HVAC company and were referred to the shop for some minor repairs we needed on two of our trucks, the first one goes in 2012 Ford F150 needing an oil pan gasket and a water pump. While the truck is being serviced, I get a phone call saying that hey we need to do more work, $4000 later I get my truck back and Within a week they overheating is still happening. Second is a 2015 GMC Sierra Denali with a 6.2 engine take it in to have plugs plug wires, coil packs, and new injectors put in immediately called saying these engines are junk, I’ve looked it up on Google and everyone has problems with them. Apparently, they did not want to use the parts I supplied which I can’t cannot say how good or bad these parts were. They were ordered from eBay to say when truck goes in. It only had a misfire. They complete the work after they ordered their own fuel injectors And immediately on invoice they write up there’s a weird squeaking noise. They check the belts could find no problem. I picked the truck up $3700. I drive it less than a mile and the noise was so bad that it sounded like the engine was falling apart Took back where they all were like yeah that’s just that engine. You know there’s a problem with those engines anyway they work on it a little while. Call me back two days later I think it’s done pick the truck up. Miss comes back and now the engine has a loud ticking noise, so take the truck back. They look at it and write up that there was a broken bolt on the exhaust. That’s what the noise was from and immediately wrote up. They don’t recommend driving the truck. They note the mileage on the invoice knowing that this is my personal truck and the noise is still present. They blamed on the exhaust leak so I took it to another shop to see if they could repair the exhaust leak since obviously gills Automotive couldn’t 24 hours later, I get the inspection report from the new shop. There is no broken bolt. They send pictures of all the exhaust bolts, but they did find That the injectors were missing O-rings and seals and that is the source of the noise so I spend another $1100 and get my truck back. Guess what there is no noise whatsoever but the cylinder was burning so hot it caused damage to the catalytic converter because Automotive had the truck back three separate times after they made the initial repair and couldn’t figure it out, I had to put out more money to fix the initial problem that gills were supposed to take care of now you would expect them to at least make it right or take care of the bill at the separate shop but instead they wanna argue saying that you should’ve brought the truck back it’s under warranty You brought it back three times we charge you a fee lied to you and told you you had a broken bowl. That was the noise because we couldn’t figure out what the problem was now trying to get an issue resolved all they wanna do is argue or push it off or say They should’ve told you it was under warranty. My question is why would I bring my truck back for a fourth time for you to tell me it was something else and how shitty the motors are now this is going to have to be escalated because they do not want to honor any repair they made nor do they want to pay, any reimbursement for the cost I had to after to get the original issue fixed

Alberto Reyna

★☆☆☆☆

a year ago

Went to get an ignition interlock installed. Someone dropped the ball and even though I had a confirmation email, I was informed that they had nothing on their calendar. I understand mistakes happen however, the guy up front was rude and had no customer service skills. As he was pulling up his calendar I explained that I had a confirmation email and his response was, "I told you I'm pulling up the calendar. Or you can go down the road and get it installed." So that's exactly what I'm doing.

Gloria Estrada

★★★★★

6 years ago

I would like to share my experience with Gills Auto Service. I wish I knew of this place 8 yrs ago when I moved up here from Yuma, AZ. This place was recommended to me by the owners wife. I have been praying for several years for a Great mechanic/auto shop that was knowledgeable, reliable, trustworthy, honest, that offered a fare price for the work. There's a reason everyone leaves 5 stars because Gills Auto Service is all of those things & more. If we could leave 10 stars we would! With their amazing faith in the Lord this place has been an answer to my prayers. I thank God for Mr. Gill & his Amazing team/crew. When you call you will be greeted by a wonderful lady named Joy. She has upstanding customer service skills, she has a way to put your worries at ease. The mechanics put their expertise to work every day & give their Best always.Thank you for finding your gift & living it! God Bless to all who work here.

JOE BLANCHARD

★★★★★

Edited 3 years ago

My wife gave me fierce battle all the way on these Warped brakes on her 03 Toyota Highlander, when you try to stop it was shaking the car all over the road. Gills tech confirmed it. got new brakes all the way around on the way back from gills auto she was so excited giving me thumbs up how good the Brakes were now its like a new car. Honestly, they are the only people I trust with my cars. They are truly quality technicians with a fraction of the price. My time is everything to me so knowing that any car issues will be taken care of the first time is everything. Integrity means thinking and doing what is right at all times, no matter what the consequences. Gill's Auto Service IS A CUT ABOVE THE REST

Cyndi Michaels

★★★★★

6 years ago

Mark, Joy and everyone working at Gills are honest and knowledgeable. They work on all of our cars and most recently saved us a ton of money after the dealer misdiagnosed a break issue as pistons needing to be replaced. The car drives the best it has ever driven! We greatly appreciate Gills and having an honest mechanic!

Angel Rocha

★★★★★

5 years ago

So my car needed some work on it and decided to try Gills auto service .seen his testimony at our church so figured I would give them.a try . And from the time I walked in till the job was finished they were very welcoming and the prices were fair and the work was done on time. and they even went above and beyond and fixed a rattling noise that was noticeable .i just want to say I'm very satisfied with the work they done and will be coming back for all my auto issues.and would definitely recommend them to others as well .thanks

Brenda Mendoza

★★★★★

a year ago

I love this place. Everyone is so nice and HONEST!!! I made the mistake of going somewhere else for an oil change and they gave me a list of things to do. Out of 6 things I really only needed ONE. I will now bring my car here even if it's only for an oil change! I'm a senior female and I drive a BMW X3. Excellent service and saved me hundreds.

Matthew Samaritoni

★★★★★

2 years ago

I've known Mark Gill for quite some time now and was tired of the run around at other shops. I wasn't looking for a deal, but I was looking for honesty. My car needed a thorough go through. They replaced leaking seals on my engine and transmission, replaced the belt, and performed a thorough inspection. My A/C unit had run its course after 227,000 miles. My A/C put up a fight, but they eventually found all the problems with it and replaced what needed replacing(not an easy job). Ice cold A/C now! They are my go-to from now on.

Jason Strother

★★★★★

Edited 6 years ago

A gem in the rough! If your looking for a place that does quality work and actually has integrity that's Gill's ! I went in for 100k service to replace all my fluids and brakes. I was surprised when they gave me the car back and only said the fronts needed to be replaced but the backs were fine. Come back at 150k and they would change the transmission fluid as recommended by Ford and look at the back breaks. Got to love a place that doesn't believe in taking advantage of people! By the way my new brakes rock.

Paul Mularz

★★★★★

2 years ago

Thank you Mark and Casey for the personal care. They got me in at my scheduled time for a brake job and rear differential fluid change. Also found and fixed my bad battery connection.. Also found a bolt missing from my exhaust manifold and replaced it. A big thank you to Mark for taking the time to explain things. Our next project is to inspect other items on my 1998 Tacoma. Hopefully they can be my go to shop in the future for all my cars .

Kevin Hanes

★★★★★

Edited 6 years ago

I called Gill’s and spoke with Mark about replacing a headlight on my car. I was very friendly and explained everything very well. Long story short he gave me an amazing deal even though the process of getting to the headlight was a giant pain in the butt. Everyone else who worked with me were great as well. I can not recommend Gill’s Auto Service enough. If you need work done on your vehicle do yourself a favor and go to Gill’s. You will get taken care of.

Adria Story

★★★★★

6 years ago

The first time I had taken my car into Gills was when my car overheated and I first went to Big O Tires and they charged me $1,300. I always hated going into car shops because I feel like they could over charge me and I would have no idea. My friends recommended Gill's Auto Shop and I ended up paying $800 for the same repairs. Ever since then, I have sent over 10 people to Gill's and no one has ever had a bad experience. They are so caring and will never over charge anyone. Take your car to Gill's!!! They are the best. Also say hi to Joy at the front, she is the sweetest.

Chris

★★★★★

5 years ago

I have taken both my car and truck to Gills as they are over 10 years old and things start to break. Service is great, the work is solid, the turn around time is faster than anything I had when I lived in CA, and the pricing is always great. The only mechanic I will take my cars to.

Craig Mcclanahan

★★★★★

5 months ago

Bryce helped me out and he did everything he said that he would do and on time and for a better price than he originally quoted! You just don't have those kind of experiences with shops these days and it's a refreshing and warm feeling... Thanks Bryce, YDM! 👍