Meineke Car Care Center

Barry Hawker

★☆☆☆☆

3 months ago

Please check the most recent reviews before you make your decision. In the last year this business has come under New Management and the service that you were probably used to isn't there anymore. My daughter has been using them for minor mechanical repairs and oil changes and was always satisfied and felt like she was not being taken advantage of. That's all changed. Today. She was charged $171 for a full synthetic oil change and when she asked why it was so high the manager who was a bit snobbish about the whole thing said well I use a superior full synthetic oil. Turns out he uses mobile one full synthetic which is available off the shelf at Walmart for $27.95. a manufacturer's OEM oil filter is $11.95. after tax that would be rounded up to approximately $44 which leaves him a margin of $127 for 15 minutes work. Do yourself a favor and steer clear of Meineke

Melissa Allen

★☆☆☆☆

4 months ago

I would give this place 0 stars. Talked to David on the phone to get a quote on a battery and he said he can’t give me a quote without looking inside my car. Would never go here or recommend it to anyone. I feel like he talked down to me because I am a woman.

Dalton Kiley

★★★★★

5 years ago

Shout out to the owners of this brand new shop (Rob & Deirdre), general manager Scott, and their mechanics who are AMAZING! You can tell the owners did a lot of work to get their shop nice, clean, modern, and welcoming. They took care of my two old school Harley Davidson trucks that needed work - they were honest which needed immediate attention and which can wait. Plus their prices were VERY FAIR! Can't beat that... thank you guys! If you are ever looking for a new shop in Gilbert who you can trust to take care of your vehicles - look no further, this is IT! They have an incredible inspection report system that makes is easy to read and understand. Think of it as a "health bill" of your vehicle. Needless to say - I DEFINITELY RECOMMEND IT! You won't be disappointed.

Lindsey Steidinger

★☆☆☆☆

8 months ago

Pay attention to all the newer reviews. This shop has gone so far down in quality and it’s definitely because of new management. I’ve been going there for years and I will never go back. As someone else mentioned they charge $172 for a basic synthetic oil change. This is basically double industry standard. When I talked to the owner about it he just acted like it wasn’t a big deal. They also no longer let you wait in the shop. They require you to leave it for the full day. Again because I’ve been there before, I had no idea this was a thing, so I hadn’t arranged a ride. So I had to walk 25 minutes each way in the summer heat. I genuinely think they just don’t want people around seeing how this shop is run. I’m so sad to have to find a new shop, because I used to brag about this one.

Catherine Culhane

★★★★★

6 months ago

100% recommend - David was very kind and fixed my car up in one day. I am beyond grateful

Charles Wheeler

★★★★★

a year ago

I had such a great experience taking my vehicle here. They did phenomenal work replacing my breaks and rotors. The staff are very friendly and I loved receiving pictures and pricing before confirming any work. The owner is very honest and wonderful to deal with. I will definitely be coming back for any repairs.

Anita

★★★★★

a year ago

I found the staff to be very helpful, knowledgeable and professional. They are very honest and trustworthy. They don't up sell you. I went in for newplugs and for check engine light. They were able to determine reason for check engine light which did not immediate repair and assured me I didn't need new spark plugs. I know for a fact other outfits would have just gone ahead and changed the plugs. I highly recommend this Meineke on Gilbert.

Jose Rubio

★★★★★

a year ago

First time here and they are quick and professional. I dropped my truck off at 12 because it was sputtering, in about a hour they diagnosed the issue, 2 hours later my car was fixed and ready to be picked up. I was expecting it to be ready the next day, they far exceeded my expectations. I am definitely coming back her for all my car issues. I recommend this place to everyone!!

Jose

★☆☆☆☆

Edited 4 months ago

Extremely disappointing experience — please read before bringing your car here. Review: Sharing my personal experience so other customers can avoid what I went through. I chose this shop because I assumed that going with a well-known brand meant more safety, accountability, and protection for me as a customer — but that was not the case. Just because they show you pictures of the parts that “need” to be repaired doesn’t mean the service is honest or worth the price. After getting quotes from other shops literally across the street, I found out they were charging almost double for the exact same repair. The biggest red flag for me was when the motor mounts they installed — with less than 14,000 miles on them — started failing. Motor mounts that new should NOT fail. And when this happened, I did not feel they took responsibility for the work they performed or the parts they chose to install. The way the situation was handled made it clear that protecting their bottom line mattered more than doing what was right for the customer. At the end of the day, everyone chooses where to take their vehicle, but my experience showed me exactly what kind of service to expect here. If they treat other customers the way I was treated, they’re going to lose a lot more business than just mine. I strongly recommend comparing shops, prices, and reputation before approving any repairs. It could save you a lot of money — and a lot of frustration.

caleb armstrong

★★★★★

7 months ago

Amazing hospitality constantly ensuring hydration, they also have a snack bar and chargers. Came for some minor body work expecting to pay 2-300 but walked out for free amazingly humble and cooperative people

Joshua Heilner

★★★☆☆

Edited a year ago

Robert and his team are excellent! They are bringing back the true auto mechanic shop where they have honesty and integrity. They do not upsell you but rather tell you exactly what you need to fix your vehicle. In addition, if they find something else that needs fixing, they will add it to your quote as a recommendation. They will not force you to pay for anything but what you have agreed to have fixed. Edit: down to 3 stars as they did not replace my H cap for my A/C system after inspecting it.

Steven Papp

★★★★★

Edited a year ago

The people at Meineke took the time to accurately diagnose the timing chain problem when two other shops did not. Their mechanics are the best as they found a leaking water pump during the final inspection. All new parts were installed in a timely manner. I CAN highly recommend this shop. I gave them 5 stars.

Gisselle Flores

★☆☆☆☆

4 months ago

Was quoted a ridiculously high price for a service. Seems they don’t want my services. Quoted $700 for a battery.

Bene Ruiz

★★★★★

a year ago

Mike and Kristen were absolutely amazing on the front desk. Both were very knowledgeable and forthcoming with updates and what was going on. The mechanic who worked on my AC fixed it quickly and with expertise. I’m very happy with Meineke and the team and will definitely take my Jetta back!!!

Thomas O'Bryant

★★★★★

a year ago

These guys went way above and beyond today when I brought my car in for an AC diagnosis. Great service and people. (I'm the guy with the yellow Ford, you know who I am 😄) I've taken my car here twice for two different issues. Great experience both times. I'll be coming back.

Robert Demaio

★★★★★

a year ago

Rob and his team are extremely knowledgeable, honest and respectful. They invited me out to the shop and thoroughly explain to me what was wrong with my truck. Rob team were willing to go the extra mile to help me out to make sure my truck is safe to drive, I would refer anyone and everyone to this shop I will be going to no other shop but this Meineke with Rob his team

Jinelle Schaeffer

★☆☆☆☆

11 months ago

Two quick things on a good note my AC is working and I appreciated the knowledge of the mechanic. However, I was told I They would provide me a LYFT When my car was Ready. No, I work at an elementary school and made sure they were aware and what happened was the girl was driving my car back to me all windows down blaring music, smoking her vape and texting while driving. Initially, I thought maybe someone was coming to get her and I was taking my car but she did not move out of the driver seat and I was confused but knew we had a TV crew at a home nearby so I just got in the car and we went back she Hit the vape even though I could smell it cause I’m very sensitive. So I decided she had had the windows down because of that to try to get the odor out. While in the passenger side I noted her texting at least twice. I was then greatest by one of the partners with a very gruff ‘What do you want.’ I said I was getting my car. ‘ he then said, ‘Oh sorry it’s been a long day.’ While the girl took forever to come inside to get my receipt. I would have arranged my own ride had I known a worker da just going to be driving my car to pick me up. Very disappointing and I definitely should have made a bigger fuss, because unprofessional unsafe and my car smelled.