About Business
Valvoline Instant Oil Change is a leading Car Repair specialist serving the Gilbert, AZ, Gilbert area. They provide a wide variety of solutions, including Oil change service, Auto air conditioning service, Car battery store, and other Car Repair tasks. Boasting a solid 4.0/5 rating from 356 verified reviews, their reputation precedes them. As a locally-owned business in Gilbert, AZ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Gilbert, AZ.
Google Reviews
Timothy Metzinger
★
☆☆☆☆
3 weeks ago
Absolute crap my daughter went to have her air-conditioning serviced on her 2013 Honda they didn’t check anything other than tell her that her AC needed Service which she already knew she had it serviced. They didn’t even test drive it or test it to see if it worked before she left and it’s still not working and she’s out $193. There’s no way to get a hold of them directly I would definitely not recommend them at all very poor Customer Service very un knowledgeable, mechanics and absolute rip off!
David B.
★
☆☆☆☆
2 months ago
Got a $25 coupon in the mail so thought I'd give this place a try. Oil change went fine, but tire rotation turned into a nightmare. After being told it'd be about 15min my car was on the lift for over an hour. Apparently they got a lug nut jammed in their impact wrench, couldn't get it out and needed to order me a new one from Autozone. Eventually they got the lug nut back on, but said they couldn't complete the tire rotation. For my trouble (2ish hours) they gave me $30 off my oil change. When I mentioned I already had a $25 coupon they said, 'well, we'll give you $30'...so really only $5 for my trouble. On top of that the alignment seems off now, so I'm probably looking at a $200 bill from a legitimate service center for rotation and alignment. This place will not save you time or money. I recommend you look elsewhere.
HRB42
★★★★★
2 weeks ago
This was a location that I previously avoided due to multiple visits with poor experience’s. This time it was amazing! Timely service, thorough and complete, checked outside lights which they use to miss. Very pleased, and happy this location is closer too!
Riquel Thomas
★★★★★
3 weeks ago
Valvoline is quick and they do a great job of checking everything. I called a couple of places but they all closed early. I needed an oil change before going out of town and they were open until 7 and got be in and out in under 15 minutes! Would definitely recommend you choosing Valvoline!
Slow boys garage
★
☆☆☆☆
a month ago
You guys need to train your employees better & not talk crap about customers pulling in to a lane an hour before closing… employee Mar didn’t see I already had my window down & said & I quote said “you waited all damn day to come get your oil changed right now” without seeing my window down… super unprofessional won’t be back due to the amount of unprofessionalism I witnessed here today
Jennifer Blackwater
★★★★★
2 weeks ago
Destiny, Josiah, and Mar did a great job on our vehicle! They were quick and professional, they kept us informed as they worked. We really enjoyed watching the job. See y’all soon!!
Jenna Bishop
★★★★★
a month ago
Staff was respectful and very quick. I come here to get everything done quickly during my work break, and they do not disappoint! They made relevant recommendations and didn't feel pushy with other services. Great experience, I always come here for oil changes.
Tim Pappas
★★★★★
a month ago
Nikolette was amazing at communication and getting me in and out of the shop. Super professional company and great communication with out feeling upsold on bull crap. Great people and all the technicians were efficient and made me feel like there was real competence working on my vehicle.
Charlie Powell
★★★★★
2 months ago
I've used 3x now and each time the crew seems to be thorough with all checks but also careful and professional. I appreciate checking things like air filters and wiper blades but also not being pushy. They recognized my truck needs extra quarts and all has been well. Just keep doing good work
Don Brazelton
★★
☆☆☆
4 months ago
I’ve had three oil changes at the Valvoline at Val Vista & Pecos Rd. Two times there were error incidents. My first visit also included a new battery installation. The technician was trying to work so fast that as he tightened the positive terminal onto the post, the plastic terminal cover couldn’t fully swing over the post. This is nothing serious, just sloppy work. On my third oil change, I noticed that the engine oil extraction device for the vehicle next to me was overflowing with oil. I had to call it to their attention because they were too busy working fast. The next day, I noticed that my air conditioning wasn’t cooling. That’s unusual; the cooling usually recedes gradually. My fear is that the technician MAY HAVE banged up against something while moving quickly from task to task. I don’t know but I don’t want to take chances with my car. So, I won’t be going back. Too bad; they’re close to home too. They offer quality accessories and lubricants, which is good but I don’t believe that employees who are working too fast can provide good customer service. To me Valvoline wants to provide good customer service but I think what they’re actually doing is increasing their sales per hour. Invoice 111130 11/17/25
KEN CAPOZZOLI
★
☆☆☆☆
4 months ago
Just drove away from this place. Been doing all my services here on all my vehicles never had a problem. Today I take my Ram 1500 to get an oil change and tire rotation. Kid tells me they can't rotate my tires because their lift won't support my truck. I didn't have the energy to debate another one of these young unwilling to put any effort in kids. If that's the approach you take, then I cant even trust that my oil change will be done appropriately. What happened to integrity.
Alex O
★
☆☆☆☆
Edited 4 months ago
Came to get my oil change and asked if they could do a radiator flush , boy was that a joke . They damaged my radiator and let me drive off with it leaking fluid all over , put a claim in and they denied it saying the tech stood by his decision when I clearly have video evidence of it not leaking prior to coming here . This place is a joke and I suggest everyone go through the BBB for their claims Update :took it to a certified mechanic and had them perform tests , guess what … radiator was working just fine with no leaks !! I will be filing a civil matter
Sheldon Keough
★★★★★
a month ago
I’ve been coming here for a few years now. The workers here are great and very friendly!! They always do an amazing job in a quick and timely manner.
Brandon Lang
★★★★★
a month ago
Service was exceptional and timely. The lady that helped us has done so before and she is phenomenal, very polite and informative. The entire team was friendly and personable. Great operation and service.
Lindsey Cole
★★★★★
4 months ago
Nikolette was so kind, explained everything thoroughly and didn’t try to upsell me on anything I didn’t truly need. It was my first time coming here and she made me feel completely comfortable. I’ll definitely be back next time I need an oil change!
Kevin Biggs
★
☆☆☆☆
3 months ago
I got a oil change at this establishment. I don’t drive my car too often due to having a company vehicle. So after about two months of having my oil change done, I was leaking a lot of oil under my vehicle. Had to get it towed to the dealership to find out that my oil filter was barely hanging on. I advise this establishment my situation in world that I was charged. The manager advised me that they would reach back out to me once he speaks with his general manager. I’ve yet to hear back from them. I will no longer go to this location or even support this company at all..
Christie Earley
★★★★★
2 months ago
You guys have amazing customer service skills, the employees are always wonderful. I love seeing so many female auto-mechanics, that representation is important! Highly recommend!
Frank S.
★★★★★
6 months ago
Quick. Honest. Straight to the point. Checked with me before changing anything and they were honest enough to tell me some filters didn't need to be replaced. They saved me money, and I never felt they wanted to up sell anything. Very professional.
Adam
★★★★★
a month ago
Service was excellent, employees were friendly, quick and efficient. I appreciated their help and the experience was great overall highly recommended!
Moises Medrano
★
☆☆☆☆
Edited 3 months ago
!!ATTENTION!!: I urge caution regarding the Valvoline Express Care Groupon for a full synthetic oil change. While seemingly advantageous, with an advertised price of $79.99 (originally $102.99), undisclosed "shop fees" of $30 significantly diminish the perceived savings. These fees, encompassing environmental disposal and shop supplies, are not transparently disclosed in the Groupon advertisement. Consequently, the final cost can exceed the regular walk-in price, rendering the "discount" deceptive. I personally experienced this, incurring unnecessary travel and ultimately paying more than anticipated. Valvoline should prioritize transparency to cultivate consumer trust. I recommend avoiding this Groupon offer to conserve your time, resources, and overall satisfaction. However, this is a business model not shaped by the workers. Their oil service and professionalism is appreciated but deceptive.
