Christian Brothers Automotive Gilbert at Higley and Baseline

Cathy Lynn

★★☆☆☆

5 months ago

I, along with many of my coworkers — including the head Dr I work for — have used Christian Brothers for quite some time. Our office is literally across the street, so it became our go-to for convenience, and they’ve always provided excellent customer service. However, today was a different story, to the extent that I won’t be using their services anymore. I booked an online appointment, as I always do. When I called to verify the cost of the alignment and to see if I could possibly wait (no rush), the representative, named Colton, told me there was no way they could fit my car in at that time. I noted that I had a booked confirmation. He replied, “Oh well, online appointments do not align with our in-office times.” I asked if I could walk in with my confirmation, and he essentially confirmed that I would be turned away. He apologized, but explained that the system is that way, and said it would take approximately 2–2.5 hours for the alignment and oil change. That is poor customer service!!!!

Jonathan and Elisa

★★★★★

2 months ago

Christian Brothers on Higley and Baseline has always been so quick, responsive and thorough when we’ve needed help with our cars. It’s always a pleasure doing business with them!

Johnny Jones

★★★★★

3 months ago

Loved Christian brothers auto. They sent me texts to approve or not for each repair needed. Very polite. Will definitely go back when & if i need more repairs on my cars.

Socorro Veloso

★★★★★

3 months ago

They did a pre-purchase check on my vehicle, discovered lots of items to be done in addition to my own observations to make it safe. They did all these effectively & efficiently. Now my vehicle drives like brand new.

Darien Wagner

★☆☆☆☆

5 months ago

The employees were friendly, but the quality of work on my car was extremely disappointing. I originally brought it in for a misfire issue, and they charged me $4,000, assuring me the problem was fixed. The moment I drove it—literally within seconds—I knew it wasn’t resolved. When I brought the car back, they held it for two days, only to tell me it would cost another $7,000 to fix because it was supposedly a “different problem.” Now they’re claiming it would take $12,000 total to repair my car. Completely unacceptable and unbelievable experience.

Mark OMalley

★★★☆☆

4 months ago

Great initial service, I was having two new tire replaces. I asked to have them installed in the rear. That wasn’t done. They also did not balance the air pressure on all four tires. There was a 10 psi difference between the new tires and older tires.

Ciara Ramirez

★★★★★

6 months ago

I had the pleasure of taking my car to Christian Brother's Automotive recently, and I couldn’t be more impressed with the service. From the moment I walked in, the staff made me feel welcomed and valued. They really took the time to explain the issue with my car and gave me a clear, honest estimate before any work was done. The technicians were thorough and efficient, and they even provided updates during the repair process. What I appreciated most was their transparency — no hidden fees, no unnecessary upselling. They genuinely care about doing the job right and making sure the customer is informed every step of the way. The waiting area was clean, comfortable, and had complimentary drinks, which was a nice touch. I also loved that they offer a shuttle service if you need to get somewhere while your car is being worked on. Overall, I highly recommend Christian Brother's Automotive. It’s rare to find a shop that combines professionalism with such a strong sense of customer care. I’ll definitely be bringing my car back here for future service!

B Divine

★★★★★

Edited 3 months ago

Always great customer service. I love a Christian company that isn't afraid to show it UPDATE: IF you're a VETERAN, you WANT this place. I had an issue with a radiator hose, which was not under warranty (a wear and tear piece). BUT because they also did my radiator which WAS under warranty, that cut the labor cost. The fact they were HONEST enough to not fleece me is by its self AMAZING. AND because I was a VETERAN, there was NO DEDUCTIBLE. I now have both cars with these guys.

Brynda Christina

★☆☆☆☆

2 months ago

Do not trust this shop. I took my car to have the check engine light fixed. They told me the oxygen sensor needed fixed. I paid them $600+ to diagnose and fix. The light came right back on 2 days later. I called and the guy on the phone basically told me I need to pay them ANOTHER diagnostic fee of $190 to look at it again. He said "oh there could be a lot of things wrong to cause the code" Yes but I paid you my hard earned money to get it right the FIRST time and you did not do that. He also had an attitude and told me "I wasn't even here that day" When I was there I had to have them recheck the struts also since their tech didn't check the second one since it was "raining". He marked it as no problem when in fact it was leaking a lot and needed fixed. I decided to give them a second chance but I now greatly regret doing that. I am now cleaned out of my savings and back to where I started needing my car fixed. Take your hard earned money to someone you can trust. I'm so unbelievably disappointed and upset.

Nancy Tallberg

★★★★★

a month ago

Christian Brothers were able to perform a complimentary chassis checkup and did find an issue that needs addressing. Mechanic didn’t have any luck finding VW parts but provided a detailed report with pictures of area of concern.

Heidi Hagen

★★★★★

3 months ago

CBA was really good with thoroughly checking out my car. There was a lot of work that needed to be done to it. They not only did all the service work and kept me informed on a timeframe that it would take, but they also completed a thorough inspection when I took it back when it wasn’t quite right and found some other stuff and fixed that for me. They also found out I had hand surgery while they still had the car and even delivered it for me. In my eyes that is going above and beyond for the customer.

rockinout2007

★★★★★

4 months ago

Colton was a superstar, we spoke over a few weeks as my son was looking at various trucks in the Phoenix area. We finally decided to take the leap and made an appointment. The seller, crazy story, was bitten by a dog that day as we drove up from Tucson, and went to the hospital for stitches and couldn’t drive to meet us. Note: he is fine now. Colton kept pushing the appointment and we ended up hours late but he made me feel all would be well, they would wait and get us in even though it was very late in the day. John did the inspection and was clear and honest. Sadly the truck looked great on the outside but had major fixes in its future. We are grateful for their input, saved us thousands in repairs if we had purchased without their inspection. Highly recommend.

Chantelle Taylor

★★★★★

4 months ago

These guys were literally the best! I found a vehicle I wanted to purchase from an individual online. I lived four hours away from the vehicle And used these guys to conduct a pre-purchase overhaul of the vehicle. They sent me pictures of every little detail of the car, a full report of everything that looked good, And anything they recommended getting repaired. Not only that, but they looked up the vehicle’s history of service for me, and let me know the upcoming maintenance items that would be suggested. They called the seller of the car for me, got the car in and out in a couple of hours the same morning. Absolutely seamless transaction and I never even had to drive over there. Now I can be really confident in the vehicle. I am purchasing this weekend!

Kevin Thomas

★★★★★

3 months ago

These folks are unusually kind, caring, very professional. The shop is immaculate which is always a good sign. Waiting area is super inviting and comfortable, with available snacks, cold water and coffee. Start to finish they replaced my bad start in record time on Christmas Eve. Including free shuttle service too and from. Easiest 5 star rating I've ever given.

K Hjalmarsson

★★★★★

a month ago

My rear brakes made a loud squeak and I felt certain the rear shoes and drums needed attention. I notified the service writer of the issue. I received an email and text with photos from the technician that clearly showed I had plenty of brake life left on all wheels. They told me to keep my money where it belongs. In my wallet. The technician took photos of my worn out control arm bushings and it was definitely time for that. Christian Bros saved me a lot of hard earned money and only did the repairs necessary. In my forty years of automotive ownership and the occasional repairs on them , it’s a breath of fresh air to be met with this kind of honesty in a world that tries very hard to empty my wallet. Professional work and great honest service.

Stephen Puklin

★★★★★

a month ago

Love these guys. They are very friendly and super helpful. When I brought my car in for a radiator leak, they took the time to really break down what my car needed and why. It was a very transparent process. My car needed to stay overnight. I'm a teacher, and I needed to find a way to school the next morning. Tom offered to pick me up at my house and drive me to school. He didn't even flinch when I told him that I needed to be there by 7:00. Everyone at the CBA on Higley and Baseline rocks (especially Tom). I'll definietly be using them again, and I highly recommend them.

Cristi Valimaki

★★★★★

2 months ago

Christian Brothers is awesome! I have brought them many vehicles over the years and I have never been disappointed. They have been very detailed with diagnosing any problems and even included photo documentation of the work to be done. I recently dropped off my truck for an A/C issue and they got it back to me same day. Everyone I have spoken with is always helpful and courteous. Thanks Christian Brothers!