Global Auto Service

Uzair Basit

★☆☆☆☆

11 months ago

I am extremely disappointed and frustrated with the service I received at Global Auto Service. I called Javier beforehand and was quoted $125 for brake pad replacement and a wheel rotation. However, upon picking up my SUV, I was charged $250! Javier claimed the $125 was only for one axle, a detail he completely failed to mention during our initial conversation. When I expressed my dissatisfaction and asked for a discount due to his lack of communication, he became incredibly unprofessional. He ripped up the original receipt in front of me and initially told me not to pay anything, creating an uncomfortable and confrontational situation. Ultimately, I felt pressured to pay the full $250. To add insult to injury, he lied about performing the tire rotation, which was clearly not done. Do NOT trust this workshop. Javier is dishonest and will give you a misleading quote, only to charge you significantly more later. I strongly recommend avoiding Global Auto Service and finding a more reputable and transparent mechanic. This was a terrible experience, and I would give zero stars if possible.

Jim Warren

★☆☆☆☆

Edited a year ago

Oil NOT CHANGED but charged $75. My daughter was fully ripped off! I discovered the black oil just weeks after their "service" and then changed it myself. I did not confront them, I don't live in Austin.

Texas Huntress

★★★★★

7 months ago

Wow! The best place ever. Inspection sooo fast. And the nicest people ever. Cannot recommend this place enough!! Thank you, Global!

Carmen A

★☆☆☆☆

9 months ago

I took my car to Global auto service for an inspection, and before I even got out of the vehicle, the man standing by inspection line started listing was supposedly wrong with it. This was concerning, especially since they hadn't even checked under the hood yet. I decided not to stay and complete the inspection, as it didn’t feel professional or trustworthy. I would not recommend this place for vehicle inspections. Went to a different place and as expected my car passed the inspection.

Catherine

★★★★★

6 months ago

Get your car inspected there,and you will pass. I have used them now for five years, and they will pass your care this is the only place to go!! Don't worry about a thing if you know what I mean!!!

Annali Evling

★★★★★

a year ago

We were worried about a noise in the car before a roadtrip. They were able to listen and suggest an issue that wasn’t a problem to drive the car. We were two young women, and they also did not try to scam us and were honest about the problem. Appreciate there speedy investigation into the issue and honest approach!

Jay Gonzales

★★★★★

a year ago

The rain guard under my car came loose and was hanging and dragging making an awful noise. I took it in about 5:30 PM and they immediately fixed it with without any issues told me to give them whatever $. Very honest people and helpful. In and out less than 30 min. Great place!!!! Highly recommend. Great customer service!!!!!!

Marina Paulson

★★★★★

a year ago

I popped by this shop last week for a minor fix, needed to reattach my heat shield that came off. Super fast service, it wasn’t busy so they were able to get me in there immediately and put it back on within 30-45 min, only cost me $30. No upselling, no bullshit, just great service. Had a lovely chat with Javier, great guy, really cares about people. Will definitely come again!

Kirk Teel

★★★★★

10 months ago

Javier and team were great! Fit us in last minute to recharge our AC at a great price. Interesting people to chat with too :)

Federico Lopez

★★★★★

2 years ago

I recently had the pleasure of working with a fantastic mechanic, and I cannot recommend them highly enough. From start to finish, their service was exceptional and their expertise was evident. First and foremost, their communication was excellent. They were prompt in responding to my inquiries and were able to schedule an appointment that worked with my busy schedule. They took the time to listen to my concerns and thoroughly explained the issues with my vehicle, ensuring that I understood what needed to be done. Their workmanship was top-notch. They were meticulous in their approach and paid great attention to detail. They diagnosed and fixed the problem efficiently, and I was impressed with the quality of their work. They used high-quality parts and ensured that everything was in perfect working order before returning my vehicle to me. Furthermore, their pricing was FAIR and TRANSPARENT. They provided me with a detailed breakdown of the costs involved, and there were no surprises or hidden fees. I appreciated their honesty and felt that I received great value for the services provided. Overall, my experience with this mechanic was outstanding. They were professional, knowledgeable, and went above and beyond to ensure my satisfaction. I will definitely be returning to them for any future automotive needs and would highly recommend them to anyone in need of a reliable and skilled mechanic.

Albeeto Duran

★★★★★

2 years ago

To take my car inspection, I choose global autos service.. and I really appreciate how the owner/ manager approached me and treated me as an old friend, and he made me feel welcome to the shop. A bonus point was the guy who did the service. Super professional and fast. It took me no more than 10 minutes... Super!!! Highly recommend!! Price: affordable. $ 20.00 dollars for the inspection. Location: South First Street. Parking: I don't need it. But plenty if we do. Customer service: EXCELLENT!!

Kylie Quinn

★★★★★

a year ago

I’ve owned a car for 7 years and have never had a better a car mechanic! Javier made sure I got exactly what I needed, no more no less. Very friendly and quality service. I would recommend him to anyone in Austin. I have a fiat, which can be difficult to find service for, and they did a great job here.

Trevor Starr

★★★★★

2 years ago

The best prices I found and professional mechanics!! I went to multiple shops that misdiagnosed a thumping noise coming from my passenger side wheel well. Not only did they diagnose and fix the source of the issue in hours, but they also met with me after hours so I could work in the morning. On top of that they charge a fraction of the cost of all my past services. I highly recommend!!

Paul McGarvey

★★★★★

4 years ago

WOW - these guys do it right...! Knowledgeable, friendly, HONEST and fair. DO NOT HESITATE to take your car here - you will get a fair and honest service at a respectable price. My truck stalled on the way to get my annual inspection after it had sat for a few months and the owner Javier and mechanic Oscar pretty much dropped everything they were doing to go pick up a new battery - take me to my stalled truck - install it and take it back to their shop for further review. They offered to just charge me the price of the battery (WOW!) but I insisted they add a charge for their labor and extra effort. After the new battery it was not starting at first but they found a cracked hose and ordered & installed it on the spot! After that Javier drove with me to make sure everything was good and then recommended a catalytic converter flush as the diagnostic was showing something wrong. They could have easily just went the path of recommending a new catalytic converter (expensive) but went the extra steps to make sure it could be due to old gas and just sitting for an extended period. They were CORRECT and after the flush and driving for a few miles the truck felt strong again and passed inspection. I have found my new shop and they deserve it - THIS IS HOW YOU DO IT folks - fair, honest and reasonably priced. THANKS Javier, Oscar and Global Auto Service - you now have a customer for life in me...!!!!

Roy Rodriguez

★★★★★

3 years ago

Great for getting your inspections easily without much wait. I have never had issues bringing my vehicles here even when other places tried to charge me extra to let my dark tints pass. The most I have probably ever waited here was maybe about 30 minutes or so. Don't even get off my vehicle.

Lauren Rovis

★★★★★

2 years ago

I came to get my car inspected at around 530pm and they were able to take my car right away. Serviced it quickly and everyone was super friendly. Didn’t try to sell me additional services or anything. Owner is very friendly and kind. Would definitely recommend.

Kathryn Fowler

★★★★★

3 years ago

I needed to make a long, urgent trip and was concerned about the state of my car. Javier was so kind and honorable. He went out of his way to help me on a Saturday, and also listened to what was going on with my life. He didn’t pretend something was wrong with my car when it wasn’t. He showed me all the diagnostic things and explained them to me. He gave me a good deal on new tires and made it so that my car would be in good shape to travel before I needed to go (which is really saying something, I know they have a lot of business to attend to). Just a really kind person that wants to help the community. I would recommend this place to anyone and feel really lucky that they made space for me. Additionally, for anyone who is looking for reviews because they aren’t sure who to trust—I am a young woman who conspicuously knows very little about cars urgently needing a recommendation on car service. Javier was super straight and helpful with everything. Thanks so much y’all.