About Business
Jaguar Austin is a leading Car Repair specialist serving the Austin, TX, Austin area. They provide a wide variety of solutions, including Auto repair shop, Auto broker, Jaguar dealer, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 86 verified reviews, their reputation precedes them. As a locally-owned business in Austin, TX, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Austin, TX.
Google Reviews
Jessica Clark
★
☆☆☆☆
Edited 3 years ago
I took my car in for service in May due to a malfunction with one of the sensors, and the issue with my vehicle persisted. Upon calling the dealer to let them know that the issue was not remediated, they explained that they would order an extra part and contact me when it was available to install. Jaguar once again completely dropped the ball. It's now August and my vehicle still hasn't been fixed - I just have to continually hit 'OK" to accept warnings that my coolant and washer fluid are low. I have been incredibly disappointed across the board from the level of service we've received since switching to Jaguar, and sadly, if I had to re-make my decision, I'd go with a different Auto maker/dealer. Update: I had a tire that popped after hitting something in the road. The Jaguar dealership had my car for 3.5 months, with very little/poor communication as to why it was taking so long. When I got my car back, it was HALF WAY FIXED. The back rear bumper was half way on and while they replaced the tire, they didn't even put the car into alignment. I love my car but this dealership is an absolute nightmare.
Lakeyisha Aroworade
★★★★★
5 years ago
Emilie, David & Bill I just wanted to write you a quick note to thank you guys for your honesty and dedication while selling me my new car that I absolutely love! Jag! :) You all did a wonder job! Emily was super efficient and very pleasant! She did an amazing job! David kept me informed of the process etc. He was very helpful! Bill got me approved in no time, literally! Thank you all very much for answering all of my questions and concerns. I will be sending my friends your way! You guys are amazing!! Great team work!
Richard Bigega
★
☆☆☆☆
2 years ago
Probably the worst experience ever. I brought my vehicle in for a couple issues and none got solved and yet I paid $4000. Initially I mentioned to them that the car was shaking likely to a rim damage, they ignored my comments and instead replaced something for $3000 which didn't solve the issue. They then told me they couldn't reset a message displayed on the dashboard and that I needed to go get my car. When I arrived the car wouldn't start and then charged me 500 for battery replacement. Which makes me think they scammed me and put in an non working battery so i can buy theirs..horrible horrible experience
Pierce Gomez
★★★★★
4 years ago
Long story short, I needed a quote to get a head gasket done on my older Jaguar for insurance purposes. I live in New Jersey and called about 10 (not a typo) different dealers in my area and it was nothing but excuses or rude service advisors down the line. Decided to give this dealer a call and I had the pleasure of speaking to Linda. I explained the situation and within minutes she was able to deliver a quote promptly and professionally. If they were able to do that, I can only imagine how amazing the other aspects of the dealership are.
November Hue
★★★★★
a year ago
After calling around for guidance to update account and reset the SIM for my car on Dec 19th 2023, I am so thankful to have found John who helped with ease and fast. Thank you., I will use the service in this garage again in the future.
Karen
★★★★★
Edited 2 years ago
Jaguar cares about their customers throughout the entire purchase of your car. Now that’s customer service. I purchased my jaguar xk convertible in 2012 brand new and they just did a free 12 point check… free. My car passed with flying colors. I’m grateful that I have a place I can call family when it comes to purchasing a high end car. They take care of their clients and I appreciate it.
Raymond Whitman
★★★★★
3 years ago
Robert Walls was our customer service rep and he was fantastic. We went in in June to order a new Jaguar. He helped us pick all the "extras", color, make and model. Robert told us the car would be ordered and arrive in late August or early September. We picked up the new car last week, at least two weeks earlier than we thought. Robert is so incredibly polite and courteous and made this a very pleasant experience. We can't say enough good things about Robert Walls.
tracy fittro
★★
☆☆☆
2 years ago
I made an appointment for an oil change. Upon arrival I was told “it will probably be a couple of hours, we’ve had a number of drop offs this morning” so why make an appointment? 1 hour and 45 minutes later, the oil change is complete, I pay. I’m told I’m getting a complementary wash, wonderful - not! Another hour waiting!!!!
William Fraser
★★★★★
a year ago
This Jaguar Land Rover dealership is well above competitor brands in the quality of its vehicles, professionalism and helpfulness of staff members and overall car servicing and retail buying experience. This is a first class dealership offering first class cars and service.
Scott Bloom
★★★★★
Edited 2 years ago
The Jaguar Land Rover Austin dealership is a pleasure to work with. There is a friendly and welcoming atmosphere. The showroom was clean, organized and inviting. The entire car buying process was smooth and efficient. My sales guide was very personable and knowledgeable. I highly recommend this dealership to anyone looking for a positive and professional car buying experience!
cadi albright
★
☆☆☆☆
2 years ago
I have been dealing with the parts department for 2 weeks now. They have been so unorganized and unprofessional and also rude. My mechanic called to place a order for my brakes to be fixed. My mechanic called me and gave me the invoice number. I called Jaguar Austin and they were rude and said it didn't match their invoice numbers. My mechanic called them back and they didn't save the invoice so he spoke with them to generate a new invoice. I called with the new invoice number. I was told it would be emailed to me shortly. I waited an hour and called back. They never hit send on the email. Finally I was able the parts. I called to check on them the next week. I would be placed on hold and told they would call me back. I wouldn't get a call back. Finally the parts came in. My mechanic opens the box and they aren't the right parts. He called Jaguar Austin and they aren't wanting to take the parts back. He told them several times what the correct part was. I should have paid $900 instead of $1500. I've been without my car for so long now and I've never dealt with such an unprofrssional..rude and unorganized place. I'm so angry for being tossed around...ripped off and ignored.
Luis Flores
★★★★★
Edited a year ago
I want to express my experience buying a car at Jaguar Austin. The sales guide who worked with me was Robert Walls. He is extensively professional and outstanding in customer service. His knowledge, friendliness, and assistance made this purchase to be astounding. I am delighted as a customer, and when it is time to buy another car, I will buy from him again. Thank you, Robert!
Mylon Kirksy
★★★★★
9 months ago
Exceptional customer service. The car buying experience was also good. John, my service advisor, makes every visit a good one.
Amber Hoffman
★★★★★
a year ago
I could not recommend this dealership enough! Robert was so amazing and made me feel right at home when trading in my vehicle for a Jaguar. Best car salesman I’ve ever worked with. Jose was also exceptional in making sure I got the best deal possible. He even recommended me to seek a second opinion on my trade in value. I will forever be a customer of Austin Jaguar.
Jenna Simms
★★★★★
a year ago
The car buying experience at this dealership was exceptional. I can't thank Brad Roosma and Desiree Ronquillo enough for putting me is such beautiful car! I absolutely love my car and they went the extra mile to make this exciting purchase special. Desiree is thoughtful, considerate and knowledgeable about the vehicles she sales. I would highly recommend her as a sales person!
Siva Pavan Kotipalli
★★★★★
2 years ago
I used this showroom for my car's annual service. From arrival to departure, this car service showcased unmatched professionalism and expertise. My service advisor (John) and the car technicians / shop foreman are genuine experts, rivaling the excellence of brands like Jaguar. Their meticulous attention to detail ensures utmost customer satisfaction. I highly recommend them for top-tier automotive care.
Danielle Tedrowe
★★★★★
8 months ago
I had a great experience purchasing my new vehicle here. I was assisted immediately even without an appointment and the entire process was great. They had the exact vehicle specifications I wanted and the customer service was very good. Thank you to Erin & Jennifer for my gorgeous new car!
Angelle Sanford
★★★★
☆
3 years ago
After a mishap with my local Jaguar/Range Rover dealership, I searched online for the perfect First Edition Velar back in August 2021. Found it right at Austin and they did everything over the phone so when we drove from SA, we could have a quick process. I loved how all the documentation was digitally and in a modern technology type of way, as well as getting your own flash drive with all of it there after completion. The only reason for not giving 5 stars is because a week after I had the car, they tried to get me to pay more of a down payment after everything was finalized, and I refused. Needless to say, they “figured it out”. Otherwise a great experience with sales and the process. Just don’t give into the request for more money after the sale. Seems a bit off to me.
cristiano de paolis
★
☆☆☆☆
3 months ago
The "schedule a service appointment" section of their website has been down for over a year. Their "live chat" is AI and even after taking my cell phone number and email address, i have yet to hear from any one a week later. How am I supposed to trust you with my car if you dont even take the time to repair your website or call back a potential customer.
Celia Leung
★★★★★
6 months ago
Briana at Jaguar made our buying experience a breeze. Came in on a Saturday morning, the whole process took less than 2hrs and I got to leave with my new 20”wheels.
