Toyota of North Austin Collision Center

Zoe Scott

★☆☆☆☆

2 years ago

Waited 3 months to get my car back and when I did it had a brand new fresh large scratch on the front end, then had to wait another week for them to fix it. If you have a job and need your car to get around, I wouldn't recommend taking it here. If you want to limit additional damage to your car, I wouldn't recommend taking it here. The service people I worked with were great and communicated well, I just wish I had know it was going to take well over 3 moths to have my car back when I initially took it in.

Kelvin Fields

★☆☆☆☆

a year ago

The work got done but the experience was terrible. I could not get anyone on the phone ever when I attempted to get updates on my repair. Anytime I would call the main line they would just transfer me to the collision estimator, Krishana, who NEVER answered her phone. Due to the lack of communication I ended up returning my rental car and being stranded at the collision center as I was not expecting to have to pay my deductible through the center but rather through my insurance. I attempted to call to get clarity before arriving at the dealership and, you guessed it, no one answered the phone. I was stranded until I could get the payment together. And no one in the office even cared, they continued to walk past me, etc. TERRIBLE SERVICE.

Arjun Prabu

★★★★★

a month ago

Collision drop off was a breeze. Barron made it a good experience.

Alex Berghefer

★★★★★

5 years ago

One of the best collision centers around town. I needed some body work done to my vehicle and the team at Charles Maund was fantastic. I worked with Mark from the beginning and he was awesome. From the initial walk around, to providing the estimate and a realistic time line of when the vehicle would complete. Once I got the vehicle back we both walked around to make sure the repairs were to my satisfaction and if I had any issues Mark was there to ensure they would be taken care of. Great team and great company to work with. Will be returning if any future body work is needed on my vehicles.

M N

★★★★★

11 months ago

Brought my RAV4 here after a minor accident. Everything went smooth, they worked with the insurance, fixed the damaged parts in couple of weeks and I got my car back on time. Really happy with the result and with the customer service, thank you Frank.

Ariel Pennetti

★★★★☆

a year ago

Everything was done by the books and effectively for my repair. They also helped me with my turn signal blinker after I noticed it was having issues a few days later. They were really good about communicating, unfortunately there was uncertainty around some part shipments time and they do experience a high volume of people coming for assistance, so my rental car time was extended past expectations resulting in a higher charge that very fortunately was comped by the rental company. Still ended up paying a bit more because of the wait on parts with the rental car than expected.

Connie Kirk

★★★★★

a year ago

The young man, Daniel, who serviced me was excellent, knowledgeable of his work, well dressed, clean cut and very polite. I was truly impressed with him and he took good care of my situation of my car. Thank you, Toyota North Collision for great service!

Sanket Patole

★☆☆☆☆

2 years ago

Don't feel like coming to this location anymore. Service experience has been deteriorating over the time. Less transparent and didn't feel valued as a customer. It also depends on which service representative attends you.

Parker Patterson

★☆☆☆☆

3 years ago

The only communication I received during the first month my car was here was a call to tell me the service tech is being reassigned and I needed to sign the repair authorization form, which I had already signed. After a month of hearing nothing, I eventually would call and was rarely able to get any answers on timing or progress. Finally a month and a half after being dropped off I got a hold of them and was told the supplement estimate from them was $1500 dollars more than the estimate from insurance (which sounded reasonable as insurance typically estimates lower) and they were going to work with insurance but everything was on track. Come to find out their supplement was actually 8k more than the insurance, which made the car total loss. The estimate included a lot of ridiculous cost like 22 hours of paint labor for one panel. I called my service tech and explained that I was going to pick my car up and take it somewhere else and he pretty much just said "well this is news to me" as if he had no idea the estimate they sent exceeded the value of the car. For the final cherry on top - I had a tow truck pick up the car from Toyota and deliver it to a body shop. Toyota put the fender in the front seat, directly on the leather and it tore a hole in my seat (pic attached). Worth Noting - the body shop that repaired my vehicle fixed the car car in a week and a half for 1/4 of the price of Toyota of North Austin

John Alexander

★★★★★

a year ago

North Austin Toyota ROCKED on my Hail Damage Repair! Car looks LITERALLY like new and they covered all the bases :) Bought my Prius there new 8 years ago and have had all my Factory Service done there this whole time. Always trust your car to the dealer! Krishana & her team did wonders for my car :) Would leave a Ten-Star review if I could :) Thank you all !

bianca sifuentes

★☆☆☆☆

7 months ago

My car was broken into and there was damage to the door, so I brought it to Toyota for repairs. They took TWO MONTHS to fix it. When I got it back, there were paint drips, scratches on the new paint, and damaged trim — it looked like they removed the trim again for whatever reason after painting, and that’s what caused the scratches and trim damage. I contacted Krishana from the collision center at Toyota, and she asked me to bring it back for a full-day repair. I let her know I needed a rental since I work weekdays. She gave me a very hard time about providing a rental but eventually agreed. After dropping off my car, she had me walk down the street to pick up a rental at Enterprise. I figured Toyota would provide one of their vehicles as a rental, so I was not anticipating having to go through Enterprise, nor did I expect to need a credit card for a deposit — which I didn’t have with me at the time. None of this was mentioned by Krishana beforehand. Since I didn’t have a credit card with me, I was unable to get the rental, so I told her I’d reschedule for another day. When I called a couple of weeks later to reschedule, she said a "new" policy meant I was no longer eligible for a rental — even though the damages to my vehicle were their fault. Completely unacceptable work and professionalism. I would never bring my vehicle to this Toyota for anything.

Angel Smith

★★★★★

Edited 4 months ago

They are so thoughtful and really want to help. Very timely and thorough communication and updates, patience and care with my car and with my situation. Thanks so much Axel, especially, and your manager.

Maggi

★☆☆☆☆

2 years ago

I thought being a Toyota collision center I would have good luck dropping off my Lexus to be repaired. Axel was great when I called to schedule my drop off. When I needed to speak with Frank, the individual in charge of my car, communication did not exist on his end. I emailed twice, sent text and I had to call for updates. The link to the repair process was never updated. I called for an update on my car and they said they never received a payment from the insurance. Insurance, however, did send the payment and had proof. When I went to pick up my car my WINDSHIELD WAS CRACKED! My windshield was not cracked when I dropped my car off to the shop!! There was a paint run and paint chips on a brand new paint job! After reporting the new damage (the shop did) I had to wait another week to get my car. Again, no one even called to ask why it wasn't picked up, or to acknowledge it was still there or to say they are starting the rework. Very disappointed in the shop and will not return for any reason! UPDATE: Thursday we called again and were told the car would be ready in the next 2 days. Saturday we called, no manager was there, the guy handling my car wasn't there and the lady told us to call back Monday. This place is useless

Ceaser Mulonzi

★★★★★

5 months ago

Had some pretty significant hail damage on my vehicle, Toyota of North Austin collision center took care of it now it looks like it never happened. Big shout out to Frank for outstanding communication during the process. I’d recommend this place.

Karina

★★★★★

5 months ago

My car was broken into and stolen. Once recovered, I had to take it to get repaired here. Very friendly. I worked with Anthony. He made sure I was informed about everything and was responsive to calls and proactive about calling me to give updates. Service wasn't necessary quick, but I was informed from the beginning that it would take a while for the parts to come, so I wasn't given any false expectations. Much appreciated.

Oralia Guerrero

★★★★★

a year ago

I had a paver come flying off a truck and took out my headlight. Ray was great to work with, he kept we me updated throughout the process, helped bridge communication with the insurance agent, and got the repairs completed. Bumper looks great!

Walter Hartzell

★★★★★

2 weeks ago

I have unfortunately had to take my car here twice in the last year, both due to not-at-fault accidents. What should have been an incredible frustrating back to back experience ended up being easy because of these guys level of service. Constant updates to the point where I never felt the need to check in, and gave me my car back spotless and cleaner than when I left it.