About Business
Guaranteed Auto Services brings expert Car Repair solutions to the local community in Newport News, VA, Newport News. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Newport News, VA appreciate their attention to detail, leading to a consistent 5.0/5 rating from 2383 reviewers. By focusing on the specific requirements of the Newport News, VA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Newport News, VA and beyond.
Google Reviews
Queen NiA
★★★★★
a month ago
Harry gives awesome service and companion in what he do. He listened and asked detailed questions about my car. I showed him whats the dealership was saying whats wrong and the outrageous price that cost more than the value of my car. He knew the cost was the main issue. I was able to pay half for what the dealership was charging with some extra perks. He was honest and kept in contact. Teddy the mechanic did excellent job on my vehicle. They kept making sure my car was top notch before giving it back to me. I had went to multi shops that couldn't help me fix my car. They staff was nice and was glad to answer any questions I had. They will definitely get my money and referrals. Its not easy finding a place to get your money's worth.
Garret Rohrs
★★★★★
2 months ago
Great experience! To start off they gave me a free ride into work when I went to drop off my car instead of leaving me to figure it out (which I was going to do but they insisted on providing a ride). Then throughout the time they had my car they kept me informed about everything that was going on and what they were doing. I talked to Harry quite a bit while my car was there and he was always great about answering any questions and keeping me up to date. Everyone I seen or talked to there was always really nice and respectful and I was offered snacks and drinks from multiple people while waiting to pick up my car. Due to my work I was also unavailable for chunks of time and they were always very understanding. One of the best experiences I’ve had taking my car to the shop. I will definitely go there again if I ever need to in the future!
Chrys H
★★★★★
3 weeks ago
Easily the best shop I have ever been to. The service is top notch, the staff remembers you even when you haven't been in a long time. They are honest and ask permission to do any services. They give suggestions and take great care of your vehicle. Again the best shop I've ever been to.
Michael Durfee
★★★★★
2 months ago
Hands down best shop I have ever gone to really good price and the people here are really friendly and professional. Harry got me in very fast for a speedometer calibration with Teddy both were awesome and very efficient with the process and they definitely have earned my trust and patronage. Will return and absolutely recommend anyone and everyone to come here.
Juanluis Cota
★★★★★
a month ago
Mark and Cindy were amazing to work with. They were honest, professional, and took the time to explain everything clearly. The service was quick, the pricing was fair, and I never felt pressured into anything unnecessary. It’s hard to find an auto shop you can trust, but they’ve definitely earned my business. Highly recommend!
Alberta Bell
★★★★★
a month ago
Cindy was awesome, I was greeted with a smile, she offered coffee, water and snacks, hospitalityty at its finest. Cindy also saved me alot of $$$. I went to another shop which tried to get over on me by saying I need over $3000 worth of suspension work, of which I didnt. I took my car in for the suspension, however found that my engine is about to go out, the other shop never told me that plus took over $1000 fixing small frivolous things, without mentioning the engine, so when I say, I am forever grateful to Cindy and her staff, they were professional, knowledgable, efficient and most of all honest. I wished I wouldve found them sooner. I would advise anyone who wants honesty and knowledgable people to come here. Kudos to the Entire staff.
Howard Snyder
★★★★★
a month ago
Had a great experience here from my initial call to picking up my car. Very very nice staff. Coming from Pennsylvania and needing to get my car inspected as well as an oil change. They made me feel very comfortable and able to trust them with my car. I will be coming back for any future repairs.
Montrelle Hines
★★★★★
3 months ago
Guaranteed Auto Services is honestly awesome. The customer service is incredible from the moment you walk in. They even have snacks while you wait, and you can tell they really want you to be comfortable and have a good experience. The prices feel fair, and I never felt like they were trying to upsell me or push anything I didn’t need. Harry and Teddy took great care of my car and explained everything in a way that was easy to understand. I seriously can’t recommend this place enough. If you need any work done on your car, this is definitely the spot.
Ria Ramdeen
★★★★★
2 months ago
I absolutely love the professionalism and customer service from both Mr.Harry and Ms.Cindy! Always a pleasant experience! Exceptional service! I took my 2013 BMW X5 in for an oil leak diagnostic and was impressed by the turn around time as well as the accuracy of the issue. I would recommend this place! My new trusted mechanic shop! Thank you Guaranteed Auto!
Hannah Mann
★★★★★
a month ago
They were amazing! When I called I was told that it'd probably be waiting till about 4pm, but they were able to get my car done before noon! They offered me refreshments as well and treated me with a lot of kindness.
Dawn Hughes
★★★★★
a month ago
First time customer and very impressed. They were friendly from the moment I walked in. They answered all my questions and were very quick. If you ever need your speedometer calibrated...they are the place to go. Thanks for the good service.
Ryan Stewart
★★★★★
3 months ago
It was a genuine pleasure to be served by such exceptional mechanics. Their expertise and dedication were truly commendable throughout the process of fixing our car. We found their skills to be among the finest available. The quality of their service stands out as truly remarkable. We highly recommend their services to anyone in need.
Travis Langley
★★★★★
3 months ago
I went for a speedometer calibration and the service was quick and easy! I also want to point out the professionalism and honesty of the people that work here! I know a few things about cars and ive noticed hearing things around the shop (like talking to other customers) that they are honest and tell the truth on what's wrong with your vehicle. Im impressed and most certainly will be going back for any car related issues in the future!
Aruya Davis
★★★★★
2 months ago
Guaranteed Auto Service provided excellent service. Harry and Dean were amazing—polite, professional, and efficient. The service was fast, and the quality of the work was outstanding. I truly appreciated their attention to detail and customer care. Highly recommend this shop for reliable and friendly auto service.
Eric Velazquez Balderas
★★★★★
2 weeks ago
Amazing and fast service. Had me in and out under 10 minutes. Would recommend anybody to go to them for all your car needs.
Darnell Duncan
★★★★★
2 months ago
I am a consistent customer and I've already left a 5 star review under one of my google accounts, but I had to leave another. The bulbs on my car have been going out consistently. They ran an electrical test and did some research and found that many owners complained about this exact situation, and that even replacing the electric controller would not guarantee that the bulbs will last longer. Most shops would never be that transparent (or probably even knowledgeable), and would instead try to push me towards the more expensive repair. Car repair as an industry can have a bad reputation for being untrustworthy, so I appreciate them always being a truly honest shop.
Kenny Langen
★★★★★
4 months ago
I, now, will only take my truck to Guaranteed Auto. They towed it, did the diagnostic, fixed, flushed & filled it in one day! The day before Thanksgiving! The work-Impressive! The communication-Amazing! The timing-Perfect! The price- Perfectly fair! Completely transparent & informative! Oops! You're experience is showing! Thank you so much! Definitely at the top of my list of things to be grateful for this Holiday!
Courtney Nicole
★★★★★
5 months ago
I had an outstanding experience with Guaranteed Auto Services! The staff was professional, knowledgeable, and genuinely cared about getting my car back on the road safely. They took the time to explain what needed to be done and gave me fair, upfront pricing—no surprises. My vehicle runs better than ever, and I really appreciate how quickly they finished the job.
Kiera Snead
★★★★★
3 months ago
Harry and Cindy where there for me for the whole process, from trying to find out if carshield would pay for an engine if I needed one to the very end of me picking up my vehicle. They told me what was going on with my car and told me estimates as they found more issues. They are very nice and care about the customers. I will definitely go back for more auto repairs.
Arthenia Richard
★★★★★
6 months ago
Guaranteed Auto Repair is one of the most honest and professional shops I’ve ever dealt with. Harry set clear expectations from the beginning, especially with my extended warranty company, and kept me updated throughout the process. He took the time to explain my options and went above and beyond by dealing directly with the warranty company when needed. Teddy did a thorough diagnostic and was just as professional. Even though the warranty company didn’t step up they way they should have, I always felt like Harry had my best interest in mind. I left feeling confident I was making the right decision, and that kind of peace of mind is hard to find with auto repair. Their honesty, communication, and integrity really set them apart. If you’re in Newport News and need reliable auto repair, this is the place to go.
